About

When businesses make their customers happy, their customers do their marketing for them. It’s that simple.

BirdEye is an all-in-one platform
that drives your customers to become your marketing engine.

Businesses need to focus on what they do best, i.e. deliver perfection at every touchpoint of the customer journey.
If they do this, customers will become loyal brand advocates, bringing in more customers - lots of them.

How? By owning the customer experience.

“ Customers don’t care about catchy taglines and pushy ads. They care about great experiences. They don’t want to be sold to, they want to be understood and cared for. When businesses make their customers happy, their customers do their marketing for them. Customers are the most powerful and untapped source of revenue. ”

BirdEye closes the loop on customer experience
and business reputation.

  • Customer feedback is monitored in real-time across review sites, social media, customer surveys
  • Customer issues are fixed in real-time, transforming poor experiences into great ones
  • Natural language processing runs on all feedback to provide business insights and competitor analysis
  • Root causes of negative sentiment are revealed, allowing large-scale improvements
  • Customer experiences are propelled through referrals and reviews
  • SEO is boosted by relevant review content and rich snippets
  • SEM conversion rates are accelerated with Google seller ratings

BirdEye turns customer feedback into the next-generation marketing engine.

Say hello to customer-driven marketing.

Customer experience drives ratings. Ratings drive revenue. BirdEye gives businesses complete control of both, to hardwire every business decision around the customer and scale revenue and growth.

We built a comprehensive platform that turns feedback into insights, insights into action, and customer happiness into revenue.

We call it BirdEye.

Software to improve customer experience and business reputation

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