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23 Feb
How Do Customer Reviews Help SEO?

It’s undeniable that customer reviews help other customers, since 92% of customers read online reviews, and 68% trust a local business more if it has positive reviews.     Customers value online reviews because they consider genuine shared experiences from their peers more trustworthy than biased information...

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09 Feb
Getting started with social media listening

What is Social Media Listening? Also known as social media monitoring, this is the process of identifying and tracking conversations happening on social media about a brand, product or service, in order to respond promptly when information or support is needed. Customers can (and do) speak...

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20 Dec
How UGC impacts your business

How cool would it be if your customers sold your products for you? With User-Generated Content (UGC), it’s possible.   Companies have always had to keep up with consumer trends, but today’s digitally connected customers pose a new predicament: they not only want the best products and...

CX_REVENUE
01 Dec
Customer experience DOES drive revenue

Can customer experience actually turn into dollars, or is it just a passing hype?   Let’s say a customer buys a smoothie, loves it, and skips out the door smiling. Is that customer only worth the $4.50 that her smoothie cost? Or how about this: another customer...

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14 Nov
Make customer feedback your competitive edge this Black Friday

The infamous kick-off of holiday shopping season lurks just around the corner. This year, approach Black Friday through the eyes of your customers to boost sales not only that day, but the whole year to follow. Look beyond the holiday season While many customers will be...

birdeyerestaurants
07 Nov
Why Restaurant Growth Depends on Online Reviews

Customer feedback defines a restaurant's reputation.   With the increasing prevalence of review sites, everyone can be an online food critic, and thanks to social media and mobile devices, most people are. A study in the Economic Journal revealed that just an extra half-star rating makes a restaurant 30-49% more...

healthcare customer experience
30 Aug
Vibra Healthcare Selects BirdEye Enterprise Platform to Implement Real-time Patient Engagement for Rehabilitation Hospitals

BirdEye program accelerates patient feedback, response and issue resolution to improve overall patient experience   How does a leading hospital system rapidly expand nationwide while keeping patient satisfaction levels high? Vibra Healthcare does it by incorporating real-time patient feedback management and testimonial marketing into a single platform. We're...

zillowtrulia1
03 Aug
BirdEye Adds Zillow and Trulia Reviews to its Network

Partnership enables real estate professionals to broaden their reach by leveraging more than 2 million reviews from Zillow and Trulia   Buying a house is a huge investment--homebuyers want proof they can trust their realtor. That's why they increasingly turn to online reviews before selecting a real...

BirdEyeProfiles
27 May
BirdEye launches new 2016 profiles

Make an unforgettable digital impression with BirdEye's new profiles. The customer journey is mobile, and it’s picking up speed. We’ve launched cutting-edge new BirdEye profiles so businesses can keep pace. Not only do BirdEye’s 2016 profiles have a fresh new look, they’re designed to benefit businesses’...

BirdEye_Reviews_Mobile_App
19 May
BirdEye’s new mobile app fits customer experience management in your pocket

Businesses can now take control of customer experience and reputation on-the-go   We're thrilled to announce the debut of BirdEye's mobile app, which fits all the platform's sophisticated features in your pocket. Now, business owners can stay connected to real-time customer conversations anytime, anywhere, from any mobile device. [blockquote...

ScanBizBirdeyeApril2016
30 Mar
Boost online presence with free Scan-Your-Business tool

Scan Your Business Tool allows businesses to track and improve their online presence, reputation, and competitive ranking on Google Want to know how your business appears online? We’re excited to announce the launch of our new free Scan Your Business tool, available for everyone to access. This...

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01 Mar
BirdEye Expanding with New Offices in Dallas and Denver

Fast-Growing Reputation and CX Company Now Aggressively Hiring Sales and Support   DALLAS, TX and DENVER, CO--BirdEye Inc, a next-generation reputation management and customer experience platform, has expanded its sales and customer service initiatives by opening new offices in Dallas, Texas and Denver, Colorado. In these new offices,...

BirdEye founders Neeraj Gupta and Naveen Gupta
28 Jan
An Open Letter from BirdEye CEO, Naveen Gupta

I’m excited to announce that BirdEye raised $8M from Silicon Valley Who's Who, led by Trinity Ventures (welcome Ajay to Board of directors!), Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang and world-class investors and advisors — Starbucks board director, Clara Shih; Godfather of AdSense,...

BIRDEYE_HOTTESTCOMPANY
13 Nov
BirdEye Selected Hottest Company by Plug and Play Tech Center

We're incredibly tickled over being named Hottest Company by Plug and Play Tech Center, the global leader in monitoring disruptive companies in the digital space. BirdEye was selected from a portfolio of 300+ companies that were evaluated on four parameters – Growth, Business Model, IP Value and Leadership Team. Based in Sunnyvale,...

Reputation Management & Online Presence report
29 Apr
BirdEye Launches Free Presence & Business Reputation Diagnostics Tool

Scan Your Business app enables any business to run a free instant report of how their business appears on 50+ consumer sites We're excited here at BirdEye to announce today's launch of Scan Your Business, a free app for businesses to quickly assess their online presence and business...

BirdEye Enterprise Analytics
12 Feb
Enterprise CMOs Now Have a Finger on the Pulse of Competitors’ Customers

BirdEye launches Competitor Analytics using proprietary Natural Language Processing and Machine Learning   Enterprise CMOs can benchmark vs. competitors on customer sentiment, reviews & ratings, keywords, operational metrics   Today, BirdEye announced the launch of Competitor Analytics as part of its comprehensive enterprise platform. Competitor Analytics provides enterprises with competitive...

3Imacs_Insights_Birdeye
18 Dec
BirdEye Launches Enterprise Analytics

One-Stop Reputation Management for Thousands of Locations Good news from BirdEye for enterprise! We're excited to announce the launch of a batch of powerful analytics capabilities on the BirdEye platform geared exclusively for enterprise. The new enterprise analytics tools are built upon our industrial strength online...

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16 Sep
Pioneer in dentistry digital marketing selects BirdEye for Reputation Management

Thousands of Dentists Embrace BirdEye’s Reputation Management Platform   We're all thrilled here at BirdEye with the news of our latest partnership. iSocial Reviews, pioneering firm in digital marketing for the dental vertical, has just announced that it has selected the BirdEye platform to deliver state-of-the-art reputation management for...

YouTube_ChannelArt2016
13 Aug
BirdEye acquires MPACT Magic, a reputation management company

BirdEye announced today that it has acquired MPACT Magic, a Las Vegas based reputation management company. All the MPACT customers, partners and employees are now part of BirdEye Inc. At BirdEye, we enable businesses to monitor customer sentiment, protect their brand, and promote positive reputation. We have...

Generate New Customer Reviews Everyday!

Businesses often ask us for tips on how to easily generate new customer reviews. One of the best ways to get a steady stream of new reviews with the BirdEye reputation management system is to use our handy Customer Check-in shortcut. Simply click on the...

BirdEye Accelerates Customer Review Process with Mobile SMS

As a leader in business reputation management, at BirdEye, we want to focus every effort into helping businesses to easily monitor, manage and amplify their online reputation. After all, a business’s reputation is its #1 asset. What’s at the heart of a great online reputation?...

Bazaarify Is Flying to a New Home — BirdEye

Good news, friends! After several months of exciting growth and industry-leading platform expansion, we’re changing our name to better fit our new position among the leaders in business reputation management. Say hello to BirdEye! Now, businesses will gain even greater perspective — a bird’s eye view,...

Bazaarify Partners With Moably to Deliver Mobile Reviews

It’s no secret that mobile shopping continues to grow. According to this PayPal infographic, the number of U.S. mobile shoppers is expected to hit 111 million by 2015. Here at Bazaarify, we recognize the importance of the mobile experience, which is why we’ve partnered with...

Beef & Brandy Restaurant and Bar Selects Bazaarify for BRM

We’re delighted to welcome Beef & Brandy Restaurant and Bar, a long-time fan favorite in Chicago, IL, as a Bazaarify customer! Beef & Brandy chose Bazaarify to manage the volume of customer reviews they frequently receive.Read the press release here.According to co-owner Steve Salameh, “Our...

Bazaarify’s Facebook App Puts Your Best Customer Reviews on Facebook

Social networks have taken word-of-mouth marketing to a whole new level. 75% of people talk about brands on social media, according to social engagement platform Mass Relevance. Additionally, research firm Nielsen reports that 65% of people learn about product and services on social networks. Here at...

Bazaarify Powers Customer Engagement for Hamilton Chiropractic

We’re pleased to introduce valued Bazaarify customer Dr. Hamilton, a chiropractor located in Berkeley, California who has successfully boosted customer engagement through the Bazaarify platform.Read the press release here.Dr. Hamilton’s chiropractor practice is an impressive case study in cutting-edge healthcare delivery — from his highly-skilled staff, advanced...

Video: 20 Wise Business Advice Quotes

Running a business is hard work — and there are times you are in need of inspiration. So we compiled our favorite business advice quotes into a video to give you the inspiration that you can succeed in your endeavor. Enjoy!What are some of your...

Content Marketing For SMBs

We’re all hearing much buzz about content marketing. And the reality is, content marketing is more than just hype — it’s the best way to reach customers and prospects today, given that traditional advertising has waned in effectiveness. According to this recent Forbes article, the...

6 Tips to Managing Your SMB’s Online Reputation

Take Control of Your Business Reputation in Just 5 Minutes In business, the major focus, naturally, is on building great products and services to fill customer need. But these days, with purchasing decisions so strongly influenced by online customer reviews, brands need to also seek, and...

Scoop.it: A Content Curation Tool for SMBs

Content marketing — the practice of sharing and publishing relevant media in order to attract customers — has become a fundamental marketing strategy for many businesses. But for small businesses with limited resources, content marketing is challenging if not seemingly impossible. The good news is there...

Bazaarify: “Yelp-on-steroids” but Designed to Help Businesses

Amazon popularized online reviews, and social networks have exponentially increased the volume of reviews. If you’re a business, how do you organize all these reviews in multiple places all over the Internet? That’s where Bazaarify can help. Our highly proficient technical team has created an...

Online Business Reputation: Why It Matters and How Bazaarify Helps

From Yelp to Twitter to Facebook – people are talking about brands and businesses. This is the social networking era, and consumers dominate the online conversation. We share our negative and positive experiences. That is a great thing. But what about the voices of businesses, especially small...