SMBSOLUTIONS_Header2
22 Sep
SMB Solutions: Marketing Your Online Reputation

Online reputation management is crucial to conversion. Even if your current brand marketing strategies are helping your search engine ranking, you're unlikely to get any new customers if your business shows up on Google with a poor online reputation. Your own advertisements and SEO efforts can...

BirdeyeLocal
03 Jun
Listings Management: Your Guide to Local SEO

Relevant. Simple. Instantaneous. This is what consumers expect from their online searches. This guide introduces the foundation of presence management--citation consistency. Providing basic business contact information may sound obvious, but believe it or not, this oft-overlooked step is actually the third most crucial element in search...

BirdEye_Reviews_Mobile_App
19 May
BirdEye’s new mobile app fits customer experience management in your pocket

Businesses can now take control of customer experience and reputation on-the-go   We're thrilled to announce the debut of BirdEye's mobile app, which fits all the platform's sophisticated features in your pocket. Now, business owners can stay connected to real-time customer conversations anytime, anywhere, from any mobile device. [blockquote...

googlelostmyreviews
13 May
Google Lost My Reviews — What Can I Do?

Customer reviews on Google can make or break your business reputation. This search engine behemoth is an integral part of the customer journey, and as Google continues to refine its algorithms, business reviews on Google+ become increasingly crucial. This makes it all the more infuriating...

In_Moment_Car
07 Mar
In-Moment Customer Feedback: Every Second Counts

Customer experience is determined in the blink of an eye. The BirdEye platform provides immediate solutions that transcend demographics using in-moment feedback tools that prevent problems before they occur, letting you engage with every customer when sentiment is still fresh.   Customer feedback is mobile It's shared in an...

pizzapizza
10 Feb
Customer Experience: The Secret Ingredient

Pizza Hut and Domino's aren't the heroes America kneads   There are two types of people in this country: those who love pizza, and liars. For decades this movie night, birthday party, game day staple has conditioned us to perk up at the sound of a doorbell....

Chipotle-1940x1028
01 Feb
What do customers want from Chipotle in 2016?

E. coli with a side of guacamole?   It’s never comforting to hear your tacos may be seasoned with disease. Chipotle, the burrito chain built on serving “food with integrity”, has severely contaminated its reputation with 55 virus outbreaks in 11 states across the US in 2015....

BIRDEYE_HOTTESTCOMPANY
13 Nov
BirdEye Selected Hottest Company by Plug and Play Tech Center

We're incredibly tickled over being named Hottest Company by Plug and Play Tech Center, the global leader in monitoring disruptive companies in the digital space. BirdEye was selected from a portfolio of 300+ companies that were evaluated on four parameters – Growth, Business Model, IP Value and Leadership Team. Based in Sunnyvale,...

young beautiful hipster woman using smart phone in the city
17 Jul
Google Lifts Barriers to Review Rating Stars on Google Ads

Changes by Google good for Business Reputation Marketing.   Three chirps for Google! They’ve just released changes that will greatly assist businesses with their reputation marketing. Today’s post focuses on one of the changes most important for businesses — the ability to include Google Local review stars...

beachscene
26 Jun
Hospitality, Travel Industries Embrace Transparency in Online Reviews

Transparency, authenticity and acting on feedback lead to consumer trust, improved online reputation and more customers. The tides of change have taken hold in the world of commerce. Today's consumers, particularly millennials, are increasingly turning to customer reviews for key information in making buying decisions. On your next vacation, would you...

man-business-texting
17 Jun
Getting Direct Reviews on Google & Facebook via Mobile SMS

BirdEye platform helps businesses overcome barriers to direct customer reviews on major review sites.   We're excited to announce our latest breakthrough feature on our industry-leading business reputation marketing platform. Now businesses can get customer reviews directly on Google and Facebook using automated mobile SMS and our deep linking...

Reputation Management & Online Presence report
29 Apr
BirdEye Launches Free Presence & Business Reputation Diagnostics Tool

Scan Your Business app enables any business to run a free instant report of how their business appears on 50+ consumer sites We're excited here at BirdEye to announce today's launch of Scan Your Business, a free app for businesses to quickly assess their online presence and business...