In_Moment_Car
07 Mar
In-Moment Customer Feedback: Every Second Counts

Customer experience is determined in the blink of an eye. The BirdEye platform provides immediate solutions that transcend demographics using in-moment feedback tools that prevent problems before they occur, letting you engage with every customer when sentiment is still fresh.   Customer feedback is mobile It's shared in an...

young beautiful hipster woman using smart phone in the city
17 Jul
Google Lifts Barriers to Review Rating Stars on Google Ads

Changes by Google good for Business Reputation Marketing.   Three chirps for Google! They’ve just released changes that will greatly assist businesses with their reputation marketing. Today’s post focuses on one of the changes most important for businesses — the ability to include Google Local review stars...

beachscene
26 Jun
Hospitality, Travel Industries Embrace Transparency in Online Reviews

Transparency, authenticity and acting on feedback lead to consumer trust, improved online reputation and more customers. The tides of change have taken hold in the world of commerce. Today's consumers, particularly millennials, are increasingly turning to customer reviews for key information in making buying decisions. On your next vacation, would you...

man-business-texting
17 Jun
Getting Direct Reviews on Google & Facebook via Mobile SMS

BirdEye platform helps businesses overcome barriers to direct customer reviews on major review sites.   We're excited to announce our latest breakthrough feature on our industry-leading business reputation marketing platform. Now businesses can get customer reviews directly on Google and Facebook using automated mobile SMS and our deep linking...

Reputation Management & Online Presence report
29 Apr
BirdEye Launches Free Presence & Business Reputation Diagnostics Tool

Scan Your Business app enables any business to run a free instant report of how their business appears on 50+ consumer sites We're excited here at BirdEye to announce today's launch of Scan Your Business, a free app for businesses to quickly assess their online presence and business...

BirdEye Enterprise Analytics
12 Feb
Enterprise CMOs Now Have a Finger on the Pulse of Competitors’ Customers

BirdEye launches Competitor Analytics using proprietary Natural Language Processing and Machine Learning   Enterprise CMOs can benchmark vs. competitors on customer sentiment, reviews & ratings, keywords, operational metrics   Today, BirdEye announced the launch of Competitor Analytics as part of its comprehensive enterprise platform. Competitor Analytics provides enterprises with competitive...

3Imacs_Insights_Birdeye
18 Dec
BirdEye Launches Enterprise Analytics

One-Stop Reputation Management for Thousands of Locations Good news from BirdEye for enterprise! We're excited to announce the launch of a batch of powerful analytics capabilities on the BirdEye platform geared exclusively for enterprise. The new enterprise analytics tools are built upon our industrial strength online...

YouTube_ChannelArt2016
13 Aug
BirdEye acquires MPACT Magic, a reputation management company

BirdEye announced today that it has acquired MPACT Magic, a Las Vegas based reputation management company. All the MPACT customers, partners and employees are now part of BirdEye Inc. At BirdEye, we enable businesses to monitor customer sentiment, protect their brand, and promote positive reputation. We have...