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08 Apr
Brands must own this moment

Stroll over to internetlivestats.com and take a peek at how many people are active on Facebook, uploading to Instagram, tweeting, and watching videos on YouTube. At the moment I checked, there were 1.4 billion active users on Facebook alone - that's a hell of a...

Multicultural group of friends using cellphones - Students sitting in a row and typing on the smartphones
10 Feb
Tips for social listening success

Whether you’re just getting started with social listening or you’ve had a strategy in place for a while, it’s never too late for tips on how to get more value from regular social listening practices.   Here are some social listening tactics that can help you build...

BirdEye_Reviews_Mobile_App
19 May
BirdEye’s new mobile app fits customer experience management in your pocket

Businesses can now take control of customer experience and reputation on-the-go   We're thrilled to announce the debut of BirdEye's mobile app, which fits all the platform's sophisticated features in your pocket. Now, business owners can stay connected to real-time customer conversations anytime, anywhere, from any mobile device. [blockquote...

In_Moment_Car
07 Mar
In-Moment Customer Feedback: Every Second Counts

Customer experience is determined in the blink of an eye. The BirdEye platform provides immediate solutions that transcend demographics using in-moment feedback tools that prevent problems before they occur, letting you engage with every customer when sentiment is still fresh.   Customer feedback is mobile It's shared in an...

BgoesD
01 Mar
BirdEye Expanding with New Offices in Dallas and Denver

Fast-Growing Reputation and CX Company Now Aggressively Hiring Sales and Support   DALLAS, TX and DENVER, CO--BirdEye Inc, a next-generation reputation management and customer experience platform, has expanded its sales and customer service initiatives by opening new offices in Dallas, Texas and Denver, Colorado. In these new offices,...

pizzapizza
10 Feb
Customer Experience: The Secret Ingredient

Pizza Hut and Domino's aren't the heroes America kneads   There are two types of people in this country: those who love pizza, and liars. For decades this movie night, birthday party, game day staple has conditioned us to perk up at the sound of a doorbell....

Chipotle-1940x1028
01 Feb
What do customers want from Chipotle in 2016?

E. coli with a side of guacamole?   It’s never comforting to hear your tacos may be seasoned with disease. Chipotle, the burrito chain built on serving “food with integrity”, has severely contaminated its reputation with 55 virus outbreaks in 11 states across the US in 2015....

BirdEye founders Neeraj Gupta and Naveen Gupta
28 Jan
An Open Letter from BirdEye CEO, Naveen Gupta

I’m excited to announce that BirdEye raised $8M from Silicon Valley Who's Who, led by Trinity Ventures (welcome Ajay to Board of directors!), Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang and world-class investors and advisors — Starbucks board director, Clara Shih; Godfather of AdSense,...