Your customers are talking online every second. Join the conversation. Track all your reviews from across the web and respond in real-time to customer complaints before they escalate. See the big picture of your ratings and reviews with customized reports.
Mathis Brothers boosts retention with review management
One comprehensive dashboard displays all your customer feedback from 200+ sites in real-time. You can filter your review feed by rating, time period or by source to identify which areas and sites to focus on. BirdEye sends you new review alerts via email or SMS so you don’t miss a word.
Monitor reviews for your entire enterprise and for each individual location. Assign roles and permissions to branch managers. Collaborate improvements organization-wide and oversee all locations with an executive dashboard.
Engage with reviews in real-time, and respond to reviews on third-party sites directly from the BirdEye platform. By addressing customer concerns in the moment, you can solve problems as they emerge. Reviews with spam or slander are automatically parked in the BirdEye platform.
BirdEye lets you convert any review into a ticket, and assign tickets to relevant employees to ensure dedicated follow-up. Track issue resolution to confirm follow-through, and collaborate internally to keep the dialogue between your organization and your customers fluid and constructive. Improve customer satisfaction, reduce churn, convert detractors and decrease call center load.
Have your operational improvements made an impact on customer experience? Track reviews and ratings over time, by source, and by location or product to keep pace with trends and flag potential pain points. Discover which sites your customers are most active on and direct happy customers there first.
PLUG YOUR BUSINESS INTO CONNECTED CUSTOMERS
Take control of your customer reviews to accelerate issue resolution, boost customer satisfaction and drive revenue.