Case study: Mathis Brothers

Real-time issue resolution drives high ratings and retention

Mathis Brothers knows that customers in need of support don’t always reach out. This discount furniture enterprise strives to provide the best prices and best services to every customer, because they know outstanding customer experiences drive revenue. That’s why Mathis Brothers chose BirdEye for real-time customer engagement solutions.

In just one month, Mathis Brothers generated thousands of Google and Facebook reviews and began solving customer issues faster than ever, improving experience and retention. How? By using BirdEye’s comprehensive suite of marketing, support, and analytics tools to enhance every touchpoint of the customer journey.

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