To become an industry leader, you need to know your competition inside and out. BirdEye is the only feedback platform that equips you with real-time access to your competitors’ customer insights so you don’t just know your competition, you stay ten steps ahead of them.
Blaze Pizza leverages feedback insights to dominate competition
Your competitors’ reviews from hundreds of review sites and social platforms are run through our proprietary Natural Language Processing (NLP) algorithm so you can get real-time competitive insights and discover opportunities to capture market share.
Where are you winning?
Compare sentiment for products and services against industry leaders at a national, regional, or local level.
Analyze relative performance against your competitors based on customized success metrics. Identify overall business themes, then drill into sentiment drivers and customer verbatim surrounding each theme, and track trends over time.
Learn. Improve. Repeat.
Your competitors’ customers are your most likely prospects. Understand your competitors’ strengths and weaknesses to help drive marketing messages and sales efforts. Develop company-wide best practices and stay ahead of the game in every aspect to turn your competitors’ customers into yours.
Move beyond hypotheses and last quarter’s figures— outperform the competition using their own customer insights. In real-time.