As the customer journey picks up speed, traditional feedback channels struggle to keep up. By the time you receive a low rating or poor survey score, the damage has already been done. If you reach out too late, any support you offer will be irrelevant and possibly bothersome to the customer.
To win in today’s customer-centric world, businesses must put customers first, then work backwards. BirdEye’s in-moment customer experience tools engage customers at critical touchpoints, preventing problems before they become problems to enhance every micro-moment of the customer experience.
David's Bridal boosts acquisition by transforming customer experience with real-time engagement
BirdEye integrates seamlessly with your CRM and creates an instant gateway to customer interactions without interruption. A two-way communication channel opens immediately after a successful transaction - both over email and text.
Imagine this: A customer rents a car from a car rental company. Shortly after he picks up the keys, he receives a text from the company - “How is your car?”. By this point, the customer has noticed the GPS does not work. He texts back “GPS not working” and a few seconds later receives a reply - “Please drive up to the store front. We have a new GPS waiting for you”.
Enhance customer service with chat bots
BirdEye enriches each step of the customer journey using intuitive chat bots. Wired around FAQ’s, these intelligent communication bots are built to automatically respond with helpful questions and information.
Instant responses catered to specific use cases minimize problems across the entire customer experience.
For example, if a customer complains “I cannot find the key”, the chat bot will respond ”Did you check the front dashboard?”
Build strong customer relationships with ease
The BirdEye platform integrates seamlessly with most CRM’s so businesses can collect new customer reviews without any extra work. Even without a CRM, businesses can integrate BirdEye into the check-in process using any mobile device, growing a customer database and enabling real-time customer feedback requests and responses.
BirdEye’s in-moment customer experience tools engage customers at critical touchpoints, preventing problems before they become problems.