RingCentral | Phone System
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RingCentral

4.8
8375 reviews
(Phone System)
 20 Davis Drive, Belmont, CA 94002

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(877) 272-0199

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4on BirdEye, Aug 03, 2017
My Chat agent was knowledgeable and immediately lead me to the correct resolution. I'm assuming the chat agents are working multiple simultaneous clients and that caused a bit of a delay in responding back. Otherwise it was a good experience. more »
5on BirdEye, Aug 03, 2017
Charlotte was extremely knowledgeable and identified the problems within seconds. Wow. more »
5on BirdEye, Aug 03, 2017
My Call rep was great! Went over and above to resolve my issues. more »
4on BirdEye, Aug 03, 2017
When I first called in I waited on hold and it was transferred, but then I got hung up on and had to start all over again. The wait time to talk to someone is really long, but Matt was great! Also appreciate the follow up call to make sure all our problems were resolved. more »
4on BirdEye, Aug 02, 2017
John was very helpful, and we were able to ultimately resolve my issue. I appreciated his time and consideration making sure everything was working properly at the end. It was a lengthy process, but we got it taken care of. Thank you! more »
5on BirdEye, Aug 02, 2017
Owen, my support rep, took ownership of my issues. There were 4 of them. He worked at it until he had each of them resolved. The only problem that took any real time was getting Glip to work in the startup menu. He was pleasant to work with and I could not have been more satisfied. more »
5on BirdEye, Aug 02, 2017
The customer service rep did a GREAT JOB! She was very courteous, patient, and helped answer all of my questions. And thorough... Thank you!!! more »
5on BirdEye, Aug 02, 2017
Amazing work. Amazing customer service and very intelligent. Wish everyone was like him! more »
5on BirdEye, Aug 02, 2017
The Customer Support personnel were excellent. The problem was with the RingCentral software that had a bug and it would not permit the updating of Credit Card info. Once the bug was fixed I was able to update the CC info. RingCentral support had excellent follow-up and contacted me to be sure I could update the CC. She remained online while I entered the update information and verified that the updated information was in the database. I have been very pleased with RingCentral support. This was the first time an issue was not resolved with one call; however, it was not the fault of support personnel. more »
5on BirdEye, Aug 02, 2017
Erwin was fantastic! Patient, knowledgeable and very helpful...Thank you, Erwin! more »
5on BirdEye, Aug 02, 2017
The person who took my call was extremely helpful and was very patient with me whilst he help set up my cloud phone. He also followed up on what he said he would do and sent me a PDF of the phones instructions. more »
5on BirdEye, Aug 02, 2017
Was great person very knowledgeable very profession service! Thank you! more »
5on BirdEye, Aug 02, 2017
I had contacted my account representative Jessica several times to get this issue resolve, but with no luck and very little communications when I send her emails. The Chat support with Angelina was very helpful and got this issue resolved almost immediately. Thank you. more »
5on BirdEye, Aug 02, 2017
All was resolved right away. RingCentral contacted me more than once to close the issue. more »
5on BirdEye, Aug 02, 2017
Jessa was professional and very knowledgeable. When I was unable to understand what she wanted me to look at she helped me to mirror our screens and then she walked me through the entire process. She was extremely patient and ensured that I was satisfied with the resolution and that all my questions had been answered before we disconnected. It was a great experience and very informative. more »
5on BirdEye, Aug 02, 2017
My problem was fixed and rep contacted me back as she said she was. Satisfied with my overall experience! Thank you! more »
5on BirdEye, Aug 02, 2017
I am a novice where computers / phones/ the cloud is concerned. I learnt alot today about my new phone system. Olando was very patient, very clear, and very enthusiastic about helping me. I appreciated his expertise. I cannot recommend enough Olando as a very competant and customer focused person. Thankyou Orlando. more »
5on BirdEye, Aug 02, 2017
Jane was very polite and helpful. She made sure all my issues were resolved. Very professional. more »
4on GooglePlay, Aug 02, 2017
Had some issues in the past couple of years but they are doing a great job in fixing problems and addressing those issues ... good app more »
5on BirdEye, Aug 02, 2017
He was the easiest RingCentral support operator I have worked with. The most satisfying help call I have ever placed to RingCentral more »
5on BirdEye, Aug 02, 2017
First, Marlon was extremely gracious, knowledgeable and courteous in the face of my extreme curtness with him. He is a true asset to your company. Previously, I had been on a call with someone who was clueless and we were disconnected and she did not call me back even though she had my number. Marlon took care of my needs quickly and efficiently. He listened to what I needed and provided it quickly. I applaud his work. more »
5on BirdEye, Aug 02, 2017
Kudos to this agent! I really appreciate his work ethics and product knowledge! Keep it up! more »
5on Getvoip, Aug 02, 2017
Affordable, reliable and excellent fax alternative. Very useful to avoid documentation printing when it is not necessary which implies extra savings.
Totally recommended.
more »
5on BirdEye, Aug 02, 2017
It was great! Explained the situation to Lea once. She walked me through the considerations and we had a resolution in a few minutes. Thank you, Lea! more »
5on BirdEye, Aug 02, 2017
Our delegate Nathan was extremely attentive, patient and friendly and always called back and updated us when he said he would. After experiencing many bad BT phone call centres when dealing with my home account I wasn't looking forward to dealing with my business BT account but have to say the business side of BT seems to work well. more »
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About

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For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.

Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.

Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.

We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.

Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.

RingCentral
20 Davis Drive, Belmont, CA 94002
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Review summary

5  6791
4  1289
3  230
2  4
1  1
60 reviews with no rating
4.8
8375 reviews