RingCentral | Phone System
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RingCentral

4.8
6431 reviews
()
 20 Davis Drive, Belmont, CA 94002

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5on Gartner, Dec 09, 2016
Great for a small business with no real IT department
A very simple service that is easy for a small business with no real IT support to install and maintain. Support has been fantastic. Other f
eatures like audio/video conferencing are more difficult to use. more »
5on Gartner, Dec 09, 2016
Great for a small business with no real IT department
A very simple service that is easy for a small business with no real IT support to install and maintain. Support has been fantastic. Other f
eatures like audio/video conferencing are more difficult to use. more »
5on Gartner, Dec 09, 2016
Great for a small business with no real IT department
A very simple service that is easy for a small business with no real IT support to install and maintain. Support has been fantastic. Other f
eatures like audio/video conferencing are more difficult to use. more »
5on Gartner, Dec 09, 2016
Great for a small business with no real IT department
A very simple service that is easy for a small business with no real IT support to install and maintain. Support has been fantastic. Other f
eatures like audio/video conferencing are more difficult to use. more »
5on Gartner, Dec 09, 2016
Great for a small business with no real IT department
A very simple service that is easy for a small business with no real IT support to install and maintain. Support has been fantastic. Other f
eatures like audio/video conferencing are more difficult to use. more »
5on Gartner, Dec 08, 2016
Features are always being added and capabilities are very impressive.
It was a bit of a learning experience as we rolled it out. We tested Cisco phones and Polycom phones. We decided on Polycom
because the user interface is more appealing and more Presence buttons are available. QoS needs to be configured on network routers to have the best experience.
Please explain your willingness or hesitation to recommend this product or service.
It is very well integrated with AT&T, so it makes switching from AT&T land lines (POTS) easy.
Their customer support is very helpful. They support many different handsets. The system can be configured for any use case any industry. If it can work in a 24/7 healthcare environment, I can't see why it wouldn't work elsewhere.
What one piece of advice would you give other prospective customers?
Talk with your end users to make sure you configure the phones to work like they need them to. That way you won't have to configure the phones twice.
What do you like most about the product or service?
The ability to configure call logic in so many ways with such an easy interface. The ability for the phones to work on any Internet connection. They are not tied to a physical system.
What do you dislike most about the product or service?
That the standard license does not include HD voice.
What one thing do you wish the vendor did differently?
RingCentral/Office@Hand could assign you a person to bounce ideas off of so that you can implement the call path logic the best way for your organization.
If you could start over, what would your organization do differently?
We would upgrade our Internet connections to MPLS connections with a direct connection into RingCentral or purchase an Internet circuit with QoS options. I would spend more time talking with the people who use the phones the most and ask them how they need and want the new phones to work.
more »
4on Capterra, Dec 08, 2016
One of the best software
Comments: The best thing I like about ring central is I do not miss a single call from my office even when I am not on my desk. Call forwarding option on ring central gi
ves me power to do other work in my office without any problems
Pros: Call forwarding option, customer service and notifications directly on my cell phone are biggest pros of this software
Cons: Its works great but once or twice a week it shuts itself down with red lights on, we have to reboot our phones everytime when this happens but overall it is satisfying
more »
5on Capterra, Dec 08, 2016
Used it for years, excellent phone system with easy maintenance
Comments: This software is great. I love when software lives in the cloud like this. This stuff is fairly easy to set up, and we r
arely need to log in for anything. I love how easy the app is to use and make calls. This is the perfect solution for freelancers who want the flexibility and power of a full fledged system. more »
5on BirdEye, Dec 08, 2016
Worjs great...I send and receive a lot of faxes and the service is perfect for me. more »
5on Gartner, Dec 08, 2016
Features are always being added and capabilities are very impressive.
It was a bit of a learning experience as we rolled it out. We tested Cisco phones and Polycom phones. We decided on Polycom
because the user interface is more appealing and more Presence buttons are available. QoS needs to be configured on network routers to have the best experience.
Please explain your willingness or hesitation to recommend this product or service.
It is very well integrated with AT&T, so it makes switching from AT&T land lines (POTS) easy.
Their customer support is very helpful. They support many different handsets. The system can be configured for any use case any industry. If it can work in a 24/7 healthcare environment, I can't see why it wouldn't work elsewhere.
What one piece of advice would you give other prospective customers?
Talk with your end users to make sure you configure the phones to work like they need them to. That way you won't have to configure the phones twice.
What do you like most about the product or service?
The ability to configure call logic in so many ways with such an easy interface. The ability for the phones to work on any Internet connection. They are not tied to a physical system.
What do you dislike most about the product or service?
That the standard license does not include HD voice.
What one thing do you wish the vendor did differently?
RingCentral/Office@Hand could assign you a person to bounce ideas off of so that you can implement the call path logic the best way for your organization.
If you could start over, what would your organization do differently?
We would upgrade our Internet connections to MPLS connections with a direct connection into RingCentral or purchase an Internet circuit with QoS options. I would spend more time talking with the people who use the phones the most and ask them how they need and want the new phones to work.
more »
5on Gartner, Dec 08, 2016
Features are always being added and capabilities are very impressive.
It was a bit of a learning experience as we rolled it out. We tested Cisco phones and Polycom phones. We decided on Polycom
because the user interface is more appealing and more Presence buttons are available. QoS needs to be configured on network routers to have the best experience.
Please explain your willingness or hesitation to recommend this product or service.
It is very well integrated with AT&T, so it makes switching from AT&T land lines (POTS) easy.
Their customer support is very helpful. They support many different handsets. The system can be configured for any use case any industry. If it can work in a 24/7 healthcare environment, I can't see why it wouldn't work elsewhere.
What one piece of advice would you give other prospective customers?
Talk with your end users to make sure you configure the phones to work like they need them to. That way you won't have to configure the phones twice.
What do you like most about the product or service?
The ability to configure call logic in so many ways with such an easy interface. The ability for the phones to work on any Internet connection. They are not tied to a physical system.
What do you dislike most about the product or service?
That the standard license does not include HD voice.
What one thing do you wish the vendor did differently?
RingCentral/Office@Hand could assign you a person to bounce ideas off of so that you can implement the call path logic the best way for your organization.
If you could start over, what would your organization do differently?
We would upgrade our Internet connections to MPLS connections with a direct connection into RingCentral or purchase an Internet circuit with QoS options. I would spend more time talking with the people who use the phones the most and ask them how they need and want the new phones to work.
more »
5on Gartner, Dec 08, 2016
Features are always being added and capabilities are very impressive.
It was a bit of a learning experience as we rolled it out. We tested Cisco phones and Polycom phones. We decided on Polycom
because the user interface is more appealing and more Presence buttons are available. QoS needs to be configured on network routers to have the best experience.
Please explain your willingness or hesitation to recommend this product or service.
It is very well integrated with AT&T, so it makes switching from AT&T land lines (POTS) easy.
Their customer support is very helpful. They support many different handsets. The system can be configured for any use case any industry. If it can work in a 24/7 healthcare environment, I can't see why it wouldn't work elsewhere.
What one piece of advice would you give other prospective customers?
Talk with your end users to make sure you configure the phones to work like they need them to. That way you won't have to configure the phones twice.
What do you like most about the product or service?
The ability to configure call logic in so many ways with such an easy interface. The ability for the phones to work on any Internet connection. They are not tied to a physical system.
What do you dislike most about the product or service?
That the standard license does not include HD voice.
What one thing do you wish the vendor did differently?
RingCentral/Office@Hand could assign you a person to bounce ideas off of so that you can implement the call path logic the best way for your organization.
If you could start over, what would your organization do differently?
We would upgrade our Internet connections to MPLS connections with a direct connection into RingCentral or purchase an Internet circuit with QoS options. I would spend more time talking with the people who use the phones the most and ask them how they need and want the new phones to work.
more »
5on Gartner, Dec 08, 2016
Features are always being added and capabilities are very impressive.
It was a bit of a learning experience as we rolled it out. We tested Cisco phones and Polycom phones. We decided on Polycom
because the user interface is more appealing and more Presence buttons are available. QoS needs to be configured on network routers to have the best experience.
Please explain your willingness or hesitation to recommend this product or service.
It is very well integrated with AT&T, so it makes switching from AT&T land lines (POTS) easy.
Their customer support is very helpful. They support many different handsets. The system can be configured for any use case any industry. If it can work in a 24/7 healthcare environment, I can't see why it wouldn't work elsewhere.
What one piece of advice would you give other prospective customers?
Talk with your end users to make sure you configure the phones to work like they need them to. That way you won't have to configure the phones twice.
What do you like most about the product or service?
The ability to configure call logic in so many ways with such an easy interface. The ability for the phones to work on any Internet connection. They are not tied to a physical system.
What do you dislike most about the product or service?
That the standard license does not include HD voice.
What one thing do you wish the vendor did differently?
RingCentral/Office@Hand could assign you a person to bounce ideas off of so that you can implement the call path logic the best way for your organization.
If you could start over, what would your organization do differently?
We would upgrade our Internet connections to MPLS connections with a direct connection into RingCentral or purchase an Internet circuit with QoS options. I would spend more time talking with the people who use the phones the most and ask them how they need and want the new phones to work.
more »
5on Gartner, Dec 08, 2016
Features are always being added and capabilities are very impressive.
It was a bit of a learning experience as we rolled it out. We tested Cisco phones and Polycom phones. We decided on Polycom
because the user interface is more appealing and more Presence buttons are available. QoS needs to be configured on network routers to have the best experience.
Please explain your willingness or hesitation to recommend this product or service.
It is very well integrated with AT&T, so it makes switching from AT&T land lines (POTS) easy.
Their customer support is very helpful. They support many different handsets. The system can be configured for any use case any industry. If it can work in a 24/7 healthcare environment, I can't see why it wouldn't work elsewhere.
What one piece of advice would you give other prospective customers?
Talk with your end users to make sure you configure the phones to work like they need them to. That way you won't have to configure the phones twice.
What do you like most about the product or service?
The ability to configure call logic in so many ways with such an easy interface. The ability for the phones to work on any Internet connection. They are not tied to a physical system.
What do you dislike most about the product or service?
That the standard license does not include HD voice.
What one thing do you wish the vendor did differently?
RingCentral/Office@Hand could assign you a person to bounce ideas off of so that you can implement the call path logic the best way for your organization.
If you could start over, what would your organization do differently?
We would upgrade our Internet connections to MPLS connections with a direct connection into RingCentral or purchase an Internet circuit with QoS options. I would spend more time talking with the people who use the phones the most and ask them how they need and want the new phones to work.
more »
5on Gartner, Dec 08, 2016
Features are always being added and capabilities are very impressive.
It was a bit of a learning experience as we rolled it out. We tested Cisco phones and Polycom phones. We decided on Polycom
because the user interface is more appealing and more Presence buttons are available. QoS needs to be configured on network routers to have the best experience.
Please explain your willingness or hesitation to recommend this product or service.
It is very well integrated with AT&T, so it makes switching from AT&T land lines (POTS) easy.
Their customer support is very helpful. They support many different handsets. The system can be configured for any use case any industry. If it can work in a 24/7 healthcare environment, I can't see why it wouldn't work elsewhere.
What one piece of advice would you give other prospective customers?
Talk with your end users to make sure you configure the phones to work like they need them to. That way you won't have to configure the phones twice.
What do you like most about the product or service?
The ability to configure call logic in so many ways with such an easy interface. The ability for the phones to work on any Internet connection. They are not tied to a physical system.
What do you dislike most about the product or service?
That the standard license does not include HD voice.
What one thing do you wish the vendor did differently?
RingCentral/Office@Hand could assign you a person to bounce ideas off of so that you can implement the call path logic the best way for your organization.
If you could start over, what would your organization do differently?
We would upgrade our Internet connections to MPLS connections with a direct connection into RingCentral or purchase an Internet circuit with QoS options. I would spend more time talking with the people who use the phones the most and ask them how they need and want the new phones to work.
more »
5on Gartner, Dec 08, 2016
Features are always being added and capabilities are very impressive.
It was a bit of a learning experience as we rolled it out. We tested Cisco phones and Polycom phones. We decided on Polycom
because the user interface is more appealing and more Presence buttons are available. QoS needs to be configured on network routers to have the best experience.
Please explain your willingness or hesitation to recommend this product or service.
It is very well integrated with AT&T, so it makes switching from AT&T land lines (POTS) easy.
Their customer support is very helpful. They support many different handsets. The system can be configured for any use case any industry. If it can work in a 24/7 healthcare environment, I can't see why it wouldn't work elsewhere.
What one piece of advice would you give other prospective customers?
Talk with your end users to make sure you configure the phones to work like they need them to. That way you won't have to configure the phones twice.
What do you like most about the product or service?
The ability to configure call logic in so many ways with such an easy interface. The ability for the phones to work on any Internet connection. They are not tied to a physical system.
What do you dislike most about the product or service?
That the standard license does not include HD voice.
What one thing do you wish the vendor did differently?
RingCentral/Office@Hand could assign you a person to bounce ideas off of so that you can implement the call path logic the best way for your organization.
If you could start over, what would your organization do differently?
We would upgrade our Internet connections to MPLS connections with a direct connection into RingCentral or purchase an Internet circuit with QoS options. I would spend more time talking with the people who use the phones the most and ask them how they need and want the new phones to work.
more »
5on Gartner, Dec 08, 2016
Features are always being added and capabilities are very impressive.
It was a bit of a learning experience as we rolled it out. We tested Cisco phones and Polycom phones. We decided on Polycom
because the user interface is more appealing and more Presence buttons are available. QoS needs to be configured on network routers to have the best experience.
Please explain your willingness or hesitation to recommend this product or service.
It is very well integrated with AT&T, so it makes switching from AT&T land lines (POTS) easy.
Their customer support is very helpful. They support many different handsets. The system can be configured for any use case any industry. If it can work in a 24/7 healthcare environment, I can't see why it wouldn't work elsewhere.
What one piece of advice would you give other prospective customers?
Talk with your end users to make sure you configure the phones to work like they need them to. That way you won't have to configure the phones twice.
What do you like most about the product or service?
The ability to configure call logic in so many ways with such an easy interface. The ability for the phones to work on any Internet connection. They are not tied to a physical system.
What do you dislike most about the product or service?
That the standard license does not include HD voice.
What one thing do you wish the vendor did differently?
RingCentral/Office@Hand could assign you a person to bounce ideas off of so that you can implement the call path logic the best way for your organization.
If you could start over, what would your organization do differently?
We would upgrade our Internet connections to MPLS connections with a direct connection into RingCentral or purchase an Internet circuit with QoS options. I would spend more time talking with the people who use the phones the most and ask them how they need and want the new phones to work.
more »
5on Capterra, Dec 07, 2016
Love this for my small business!
Comments: I love having the ability for my customers to contact me through my web site by calling my 800 number and I get an email with the recorded message. Ver
y easy to use! more »
5on G2crowd, Dec 07, 2016
Great Calling and Messaging App
What do you like best?
I love that I can transfer calls to someone even when they are several miles away!
What do you dislike?
The iPhone app ca
n be glitchy when trying to text.
What business problems are you solving? What benefits have you realized?
Being able to transfer calls to remote office staff, being able to share screens during a meeting, caller ID.
more »
5on Capterra, Dec 07, 2016
Always improving!
Comments: RingCentral has been very easy to use from the beginning, and an extremely reliable product for our company. We also appreciate the fact that they are always adding n
ew features and updates that make their product even better. more »
5on Capterra, Dec 06, 2016
Best Bang for your buck..!
Comments: I have used Ring Central for years and I have Never had a single issue with Features or Functionality. I love my Ring Central...!
Pros: All Features ar
e simple you use and my service has always been reliable.
Cons: It's not free but it works excellent...!
Recommendations to other buyers: Please add more Cover Page Templates...!
more »
4on GooglePlay, Dec 06, 2016
New update good! Last update fixed most of my issues. I am using Nexus 6p. Thanks for fixing. more »
Business Response:
Hi Jacob1. Can you double check your forwarding rules in My Profile - Extension Settings - Call Handling & Forwarding and make sure the forwarding to your Android phone is turned off? 2. The VoIP toggle in the app is only used for the settings inside the app.Can you send feedback email from app and we'll investigate further. Thank you.
5on GooglePlay, Dec 06, 2016
Nothing better This app interfaces with my desktop, it is great to forward messages too. more »
5on Google, Dec 06, 2016
Awesome Service Provider. more »
4on Capterra, Dec 05, 2016
Phone System
Comments: The system is easy to use and assign phones and ext to various users. There are many features you can use for call recording, IVR and call logs.
Pros: the reporting
and ease of use
Cons: the customer support is difficult to navigate
more »
Page 3 of 258

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About

Edit
For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.

Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.

Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.

We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.

Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.

RingCentral
20 Davis Drive, Belmont, CA 94002
more »

Is this your business?

You can claim this profile as a part of the BirdEye suite. It will instantly provide you with a fully SEO optimized web presence solution and you will be able to update business information such as hours and categories, respond to reviews, share updates with followers, and so much more.

See a free demo

Take BirdEye for a ride and see for yourself, instantly, how your business appears online using the Birdeye intelligence engine.

Services

Office Phone System, Business Phone System, Toll Free Number, Fax

Review summary

5  5285
4  928
3  146
2  2
1  1
59 reviews with no rating
4.8
6431 reviews