RingCentral | Phone System
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RingCentral

4.8
6751 reviews
()
 20 Davis Drive, Belmont, CA 94002

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(877) 272-0199

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5on Capterra, Feb 12, 2017
Great Business Contact App!
Comments: RingCentral is really easy to use. It keeps all your company contacts up to date via cloud which is really convenient. No more hard-copy company phone lists
every month! more »
5on Capterra, Feb 12, 2017
Great Business Contact App!
Comments: RingCentral is really easy to use. It keeps all your company contacts up to date via cloud which is really convenient. No more hard-copy company phone lists
every month! more »
5on BirdEye, Feb 10, 2017
The service provided by Lovely was professional. She didn't take much time and fixed the problem so quick and also she make sure that it works perfectly after solving the problem. Great job and fully satisfied. more »
5on Getvoip, Feb 10, 2017
It’s a great service, and having the additional bits like Glip make it a very good option. I do find pricing a little high, but that’s just me. more »
5on BirdEye, Feb 10, 2017
Really easy to follow along and understand the support I was given. Will highly recommend phone support and any other services in general. more »
5on BirdEye, Feb 09, 2017
I know I keep saying this, but RingCentral has the best customer service support team of any business, that I have ever worked with. Nilo was pleasant and great at explaining how to resolve my issue. His knowledge and manner of working with me was superb!! more »
5on BirdEye, Feb 09, 2017
Technical support representative who attended my call was cordial, knowledgeable and extremely professional. Highly satisfied with his service. more »
5on GooglePlay, Feb 09, 2017
Nice app more »
4on GooglePlay, Feb 09, 2017
Great app for our phone system. Give me custom notification sounds (seriously, how can you not have this) and this is a 5 star app. more »
5on BirdEye, Feb 08, 2017
I had configuration issues connecting my bluebooth with the CISCO phone. First it was identifying issues, once we found the device, it was the pairing that was the problem. Anna the representitive was really helpful bringing the to a close. It was done with sharing my computer, and mapping it out correctly. more »
5on BirdEye, Feb 08, 2017
My representative was friendly, patient, knowledgeable, and very professional. Makes it a very pleasant experience to call for support. more »
5on BirdEye, Feb 08, 2017
Support was very fast and efficient. Handled both of my issues within minutes. Best customer service experience ever. more »
4on BirdEye, Feb 08, 2017
Had to contact support two times to solve problem. First conversation...representative not able to solve problem, and passed it along to higher level. I never received follow up email or call as to the resolution of problem or status. So I called again the following morning (today). Spoke to a representative, Francis, who was extremely helpful and quickly uncovered the problem with outgoing faxes. He guided me through the fix, tested the system, and gave me helpful advice moving forward. Was relatively quick fix. Thanks! more »
5on BirdEye, Feb 08, 2017
Ian was extremely helpful and really went the extra mile to ensure I fully understood all of the administrative menus that he was walking me through and how to really maximize the benefits of the RingCentral system. Thank you Ian! more »
5on BirdEye, Feb 08, 2017
Rep gave additional options about faxing which was helpful. Also, gave insights as to why the issue may be happening. Helped resolve my issue and made sure my issue was resolved before hanging up. Great service. more »
4.5on BirdEye, Feb 08, 2017
Always impressed by the knowledge and help from the Technical support team. Always helpful and able to sort out any query. Only disappointment is the length of time it takes to get through to them - perhaps a call back system could be set up where we leave our numbers rather than hold for 15 minutes each time. Thank you. more »
5on GooglePlay, Feb 08, 2017
Great more »
5on BirdEye, Feb 08, 2017
Very informed and well knowledgable customer support. Great experience, always smooth without any problems. more »
4on BirdEye, Feb 08, 2017
Always impressed by the knowledge and help from the Technical support team. Always helpful and able to sort out any query. Only disappointment is the length of time it takes to get through to them - perhaps a call back system could be set up where we leave our numbers rather than hold for 15 minutes each time. Thank you. more »
5on BirdEye, Feb 08, 2017
Representative was very professional and courteous, as well as knowledgeable. My issue was solved quickly. more »
5on BirdEye, Feb 07, 2017
It was a complicated issue and the CS rep was very through in testing the results to ensure our satisfaction! Our collective testing and retesting took the most time. Overall, excellent CS!! more »
4on BirdEye, Feb 07, 2017
In most cases, RingCentral is great with their tech help desk. The phone prompting to get to the support team is in most cases more time consuming than resolving the issue. Jamika is phenominal and very good on keeping appointments or notifying you if the appointment can't be on time. Her tech is great if she does not know she will look it up and walk you through it. She really is the tech help I hope to get when I call. Thank you! more »
5on BirdEye, Feb 07, 2017
This young man was absolutely brilliant. He identified my problem immediately and solved it straight away. He then solved another separate issue and even showed me how to use my mobile when abroad to access messages on my cloud phone. I would like you to draw to the attention of management just how helpful Raymart was. more »
4on G2crowd, Feb 07, 2017
Using RingCentral
What do you like best?
RingCentral is one of the only services that I have used that offer SMS Text, outbound/inbound phone calls, as well as E-Fax. Additionally, they ar
e always available if you ever need assistance from their customer service team.
What do you dislike?
Sometimes they have glitchy issues but they generally get resolved quickly. Originally I thought they were glitchy all the time but after exploring other providers they offer all the features and are generally on point. You have to be careful about forwarding phone calls to multiple lines as the connection can get bad.
Recommendations to others considering the product
We use RingCentral as our base provider but for call analytics and and tracking we use CallRail. This way it we can keep RingCentral as our base/personal phone numbers separate from our marketing numbers that we track for business purposes.
What business problems are you solving? What benefits have you realized?
We are using RingCentral as our base phone system, they have mobile apps, softphones on the computer and physical phones if needed. We use them for E-fax as well and if needed you can use their feature for internal team use. RingCentral has all the features you would expect from a phone provider compared to most other services.
more »
5on BirdEye, Feb 07, 2017
The stuff is very pleasant and helpful over all, However some technical aspects are out of their hands to resolve the issues. more »
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About

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For businesses who need a full-featured communications solution that adapts easily to their business needs, across locations, number of employees, types of devices, and budget, RingCentral is a cloud business communications solution that delivers flexibility, optimizes communications, and improves productivity with the best value. Unlike legacy phone systems, RingCentral is location, device and transport independent, designed for end users, is instantly activated, scales in minutes, and eliminates on-premise phone system hardware.

Since 2003, we’ve invested in our own custom cloud computing platform that delivers the reliability your mission-critical business communication demands, while enabling us to innovate and stay ahead of the evolving needs of the modern work world.

Our vision makes possible simplicity like no other. We’re not a phone company; We’re a cloud business-solution provider. We’ve thrown out the old PBX along with it’s rigid rules and eliminated the complexity and unnecessary expense of managing your business communications the old way. Buy, set up, access, and control your entire RingCentral service online, or on a mobile device, just as you manage your other cloud solutions.

We’ve democratized communications, leveling the playing field by providing a sophisticated, fully-featured business communications solution for all businesses, regardless of technical expertise, business model, size or budget. End-users are empowered like never before to control their preferences instantly, from anywhere.

Under the hood is our state-of-the-art custom architecture, built on and taking full advantage of the inherent flexibility and scalability of the Cloud—the internet. Our cloud platform delivers reliable, mission-critical business communications to over 300,000 businesses of all sizes.

RingCentral
20 Davis Drive, Belmont, CA 94002
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Is this your business?

You can claim this profile as a part of the BirdEye suite. It will instantly provide you with a fully SEO optimized web presence solution and you will be able to update business information such as hours and categories, respond to reviews, share updates with followers, and so much more.

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Services

Office Phone System, Business Phone System, Toll Free Number, Fax

Review summary

5  5534
4  975
3  156
2  4
1  2
60 reviews with no rating
4.8
6751 reviews