All About Plumbing & Septic review summary

5  633
4  16
3  1
2  1
1  
47 reviews with no rating
5.0
698 reviews
5on Google, Jan 23, 2018
Excellent service from Evan R. and the AAPS group! They accommodated us the same day we called, came earlier than expected (and called ahead), and Evan was friendly, professional, and thorough. We would recommend this company to any friend or neighbor. more »
5on Google, Jan 23, 2018
All about plumbing went out of their way to see that someone was there ASAP to check/fix the problem which turned out to be a bad pump for our well! Richard identified the problem quickly and he and Tim were there promptly at 9:00 AM to replace the pump and associated items! So glad we called All About Plumbing! more »
5on Google, Jan 22, 2018
Shawn P. came by to fix our kitchen faucet which had been leaking badly. He was polite, efficient, honest, extremely pleasant and even took a look at our toilets (not flushing well). His work was precise and accurate. We are very happy with the service he provided. He got us up and running in a relatively short time. Shawn was extremely knowledgeable and helpful. Great experience! more »
5on Google, Jan 19, 2018
We've been using All About Plumbing for many years now, going back to when the two brothers/owners started the company with one or two trucks. They've always been great with quick response and thorough service for mostly routine calls over the years. Today, however, was an extraordinary circumstance with issues on two properties. Carl and Mike came out expecting to diagnose an on-going problem but arrived on the property to find that pipes had burst on another property close by. The two of them handled everything beautifully and Carl caught what would have been a disastrous issue with another pipe about to burst. They both worked efficiently and amiably and were a pleasure to communicate with and have around. I can't say enough good things about the company, and I will always be requesting Carl who now knows and understands the needs of the properties. From the time I placed a service call with the office--everyone who handles these calls is professional, friendly and so courteous, to when those yellow trucks rolled up, I was confident they would do their absolute best to get things up and working again. It's such a relief to deal with a company that provides honest and capable service...I am an All About Plumbing "lifer!" more »
5on Google, Jan 16, 2018
Fast, excellent & trustworthy! My well pump went out and I needed help fast. I have two kids and a small farm with water fowl that couldn't be without water. All About Plumbing was responsive and committed to get my water back up and running by nightfall. They sent two guys out and they worked fast to insure my water was up and running. They went the extra mile to add insulation to make sure the cold didn't freeze the well. They did have to do this extra step. Just as the well cover went on, the snow began to fall. Timing couldn't of been more perfect. Absolutely, I recommend this company to a business or residence. more »
Business Response:
Thank you for taking the time to review Eric and Oscar's service last night. I know that is was imperative for us to get your water back on and I am glad to know that everything worked out right before the snow fall. It is our goal to serve our homeowners and community with the absolute best service possible. Your well comes with a 5 Year warranty on all parts and labor. Don't ever hesitate to give us a call with any issue. We are always willing to come out no matter the time or the day. As a local family owned business we care about each and every homeowner we service and no one is ever treated as just a number/ job. I really appreciate this wonderful review. It lets me know that our technicians are doing exactly what we promise in our advertising. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Angies List, Jan 15, 2018
Very professional. Called the company on a Saturday afternoon. They were able to schedule for Monday. Very responsive. The company called about 20 to 25 minutes ahead of the repair technician arriving at our house. He was up front about costs to diagnose and repair the water heater. Quick, efficient, and cleaned up area after repair was accomplished. Friendly and great representative for his company.
Replace heating element in water heater.
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Business Response:
Thank you for taking your time to review Richard's recent weekend service. We are proud to say that we never charge overtime no matter the time or the day that you call our plumbing division. It is our duty to serve our community the best way possible and charging extra is not living up to that. No homeowner wants to have to call a plumber on the weekend or at night so we want to make that call a little easier on our community. I hope you don't have another issue, but don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Facebook, Jan 11, 2018
Amazing customer service. Quick turn around time to get someone out to the house. Very reasonable prices. Went to bat with our insurance when we had a pipe burst! Highly highly recommend!! more »
Business Response:
Thank you for your kind words about our service. I know your insurance claim was very involved but we are always glad to help our homeowners get issues covered. I am glad to hear everything turned out for the better. If ever you have any issues don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jan 06, 2018
From the receptionist to Sam the plumber, a highly courteous, professional, and caring staff -- and the costs for services were surprisingly modest. Highly recommend Sam and AAP. more »
Business Response:
Thank you for taking your time to review Sam's recent service. We strive to offer the most professional repairs in the industry at the most affordable pricing. We only use the highest quality parts to make our repairs to ensure our repairs last the test of time. Sam is a newer Sr Technician with our company and I am excited for his future. He is a great plumber that can handle any plumbing repairs that he faces. If ever you need our services again don't hesitate to give us a call and ask for Sam. I really appreciate your business and your kind words!! Caleb Wilson, Operations Manager
5on Angies List, Jan 04, 2018
My washing machine backed up a few days ago, and I thought it was due to the freezing temperatures. Then this morning, one of our toilets overflowed. I called All About Plumbing expecting it to be days before they could be here. Richard Wade got to the house and fixed the problem this afternoon - he was thorough, professional, and efficient. I am very impressed by this company in that they operate 24/7 and do not charge overtime. They also do not charge for the diagnosis - only for the actual work done. Thanks, Richard!
Plumbing was backed up
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Business Response:
Thank you for taking your time to review Richard's recent service. I am so glad to hear that we were able to get your problem resolved quickly and professionally. As a service based company it is out goal to respond to every call with urgency and professionalism. No customer is un-important and a drain blockage is no laughing matter. One stoppage can cause thousands of dollars of damage in a home quickly. Thank you for trusting our company to take care of your home. Don't hesitate to call us in the future for any plumbing or septic need, but I hope you don't have another emergency. I really appreciate your business and review!! Caleb Wilson, Operations Manager
5on Google, Dec 27, 2017
I have used this company for three separate plumbing issues and each time they have left I am beyond thrilled with their level of professionalism, knowledge and service. They are get you scheduled quickly, are prompt and if delayed, call with plenty of notice (one guy was stuck on the Saluda Grade in an unexpected snow storm). Sam T and Tony are trustworthy, do good work and go above and beyond to make sure all issues are resolved. Of course I don't want another plumbing issue, but when I do, this company is the only one I will call. more »
Business Response:
Wow. Thank you for taking your time to review our service. I hate that you have had to use our services 3 different times, but I am glad to hear that we took care of each issue professionally. It is our goal to provide the best and most professional services in our area and I feel that we are doing just that. I really hope you don't have any future plumbing or septic issues but don't hesitate to give us a call if you do. Or maybe next time you will be ready for a remodel. We are always here to help. I really appreciate your review and business! Caleb Wilson, Operations Manager