All About Plumbing & Septic review summary

5  642
4  16
3  1
2  1
1  
47 reviews with no rating
5.0
707 reviews
5on Our Website, Feb 05, 2018
Replace hose on kitchen faucet. Richard diagnosed the problem, we sent
for a new faucet hose, called and asked for Richard to return and install
the new faucet hose which he did. Works f
ine!! Took time to answer
questions of importance to me regarding an appliance
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Business Response:
Thank you for taking your time to review Richard's recent service. We always say that the only dumb question is the one that isn't asked. Advice is always free and our trained technicians are always willing to take the time to answer any question about your plumbing system. I hope you have no future plumbing issues, but don't hesitate to call as at anytime if one does arise. We are open 24/7 with no additional charges. I really appreciate you business and you kind words. Caleb Wilson, Operations Manager
5on Our Website, Feb 05, 2018
Cleared sewer line. It went wonderful. Very satisfied. more »
Business Response:
Thank you for taking your time to review our recent service. Reviews like yours let me know that we are doing our best to serve our community the best way possible. If ever you have another issue don't hesitate to give me a call at anytime. I really appreciate your kind words and your business. Caleb Wilson, Operations Manager
5on Facebook, Jan 29, 2018
Eric and Brandon responded to our emergency situation this past weekend. They quickly diagnosed the problem and within a short time had the matter resolved.
In addition, and unexpectedly for us
, they found another problem on our property that is in need of repair and that we are currently addressing based upon their recommendations.
Both Eric and Brandon were knowledgeable, professional, courteous and thorough.
We appreciated their prompt and professional service.
Marc and Iris
more »
Business Response:
Thank you for taking your time to review Eric and Brandon's recent service. We are always open and never charge extra on the weekends or nights for plumbing emergencies. I am very grateful for each and every homeowner that trusts our company to take care of their homes. I hope you don't have any future plumbing issues, but don't hesitate to call us with any issue. We never charge to come to your home and look at an issue. Thank you again for your business and kind words!! Caleb Wilson, Operations Manager P.S. We also offer septic services.
5on Angies List, Jan 29, 2018
Richard and Oscar did a beautiful job with a very neat installation. Both Richard and Oscar showed up on time and worked together to get the job done right. They kept the worksite neat, and removed old equipment. When the job was done, they went over with us what they did, the included warranties and how to care for the system. They answered any and all questions we asked.
Replacement of water heater and pressure tank, along with installation of blending valve for hot water and the repair/replacement of pipe at wellhead.
more »
Business Response:
Thank you for taking your time to review Richard and Oscar's service. I really appreciate your continued business and trusting us with your home. I know that you will not be disappointed with your new water heater performance. Don't hesitate to give us a call with any questions or concerns. I really appreciate your continued business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jan 23, 2018
Excellent service from Evan R. and the AAPS group! They accommodated us the same day we called, came earlier than expected (and called ahead), and Evan was friendly, professional, and thorough. We would recommend this company to any friend or neighbor. more »
Business Response:
Thank you for taking your time to review Evan's recent service. We have been a little booked with the recent record low temperatures we have been having, but we always try to offer same day service to all of our homeowner. I appreciate each and every homeowner that trusts us to service their homes. Your home is the most valuable asset you have and it is an honor to be called out on a service call. Don't hesitate to give us a call at anytime. We are always open and willing to help. I really appreciate your kind words and your business!! Caleb Wilson, Operations Manager
5on Google, Jan 23, 2018
All about plumbing went out of their way to see that someone was there ASAP to check/fix the problem which turned out to be a bad pump for our well! Richard identified the problem quickly and he and Tim were there promptly at 9:00 AM to replace the pump and associated items! So glad we called All About Plumbing! more »
Business Response:
Thank you for taking your time to review Richard and Tim's service this past weekend. I am so glad that we got a couple cancellations and were able to get out to your home Friday evening. I know your new well pump system will stand the test of time because we back all out wells with an industry leading 5 year warranty on all parts and labor. We only use the best materials to ensure you get a lasting repair that you don't have to worry about. Thank again for your business and kind words!! Caleb Wilson, Operations Manager
5on Angies List, Jan 23, 2018
Tony Turner, our repair person, was great. He told us that the pipes to the faucet and drain were both frozen because holes had been gnawed in the wall to the outside crawl space, letting frigid air into the bathroom. He had to remove the hardware as well as several tiles in the shower because the bathroom doesn't have an access panel. He asked us which style of fixtures he should order and said we'd have to call someone to replace the tiles. He said he would return Tuesday at 9:00 to finish the repair and install the fixtures and that's exactly what he did. He even replaced the tiles and insulated the pipes because we didn't know how long it would take to repair the wall and he didn't want the same thing to happen. He explained everything he was doing and gave us confidence that the job would be done correctly. I would absolutely recommend this company!
We arrived home one Wednesday to discover that our bathtub faucet was trickling, and the tub wasn't draining, which meant we had to bail it out every two hours. We called several plumbers, but severe weather meant many people needed repairs and the soonest anyone could come was Friday. My neighbor recommended All About Plumbing & Septic on Thursday. When we called, they said the soonest they could send someone was Friday. However, they called back a few minutes later and said that because of the urgency of the problem, they would be here in about an hour!
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Business Response:
Thank you for taking the time to review Tony's recent service. Fortunately we were able to get to your home much sooner than we had thought. We got a cancellation as soon as we got off the phone and we knew we needed to respond quickly to your issue. I am glad that Tony was able to make the necessary repairs to your home and stop the flooding hazard. If ever you need us again, don't hesitate to give us a call. We are always open and available. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Our Website, Jan 22, 2018
All to often, customer write into complain. This time I want to
compliment a job not only well done, but solved a decade old problem. On
Jan. 9th, we lost all water pressure in our house
. As we have done in the
past, I placed a call to your office. Brad Bailey came by and diagnosed
the problem as a burnt out pressure regulator and leaky tank. We discussed
the problem that has existed over the past 14 years, of having insufficient
water pressure throughout the home. Since is was obvious that a new
pressure tank was necessary, Brad suggested we increase from a 40-60 tank
to a larger 50/70 version. We now have water pressure throughout the house
that we never experienced before. I cannot thank Brad enough and wanted
you to know how pleased we are
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Business Response:
Thank you for taking your time to review Brad's recent service. Brad is a highly trained plumbing professional that is able to solve any plumbing issue. I am glad to hear that your pressure issue was resolved professional and quickly. I really hope you have no future plumbing issues, but don't hesitate to give us a call if one arises. I really appreciate your detailed review and your business!! Caleb Wilson, Operations Manager
5on Google, Jan 22, 2018
Shawn P. came by to fix our kitchen faucet which had been leaking badly. He was polite, efficient, honest, extremely pleasant and even took a look at our toilets (not flushing well). His work was precise and accurate. We are very happy with the service he provided. He got us up and running in a relatively short time. Shawn was extremely knowledgeable and helpful. Great experience! more »
Business Response:
Thank you for taking the time to review our services. We only employ the best service technicians in the area to ensure each one of our home owners receive the most professional service possible. We are constantly working to improve our homeowners experience with our company. Your review lets me know we are serving our community the best way possible. I really appreciate your business and your kind review!! Caleb Wilson, Operations Manager
5on BBB, Jan 22, 2018
We've used All About Plumbing and Septic multiple times and have been very satisfied. Richard Wade has been the plumber who came out each time and he is both extremely competent and very fair in his pricing. They will always be our go-to plumber when a need arises. Richard came out today to fix our ejector pump for our lower level and he only had to reset the GFI switch, which had tripped, and refused to charge me for that quick-fix. Great people!! more »
Business Response:
Thank you for taking your time to review Richard's recent service call. I am so glad to hear that there were no major issues on our most recent visit. We value you as a customer and would never charge for something as simple as pushing a button. All of our estimates are free and we do not consider pushing a button worthy of a service charge. I hope you have no future plumbing issues, but if you do we are always here to help. Keeping you as a life long customer is more important than a service charge. I really appreciate you continued business and kind words!! *** *** Operations Manager
5on Google, Jan 19, 2018
We've been using All About Plumbing for many years now, going back to when the two brothers/owners started the company with one or two trucks. They've always been great with quick response and thorough service for mostly routine calls over the years. Today, however, was an extraordinary circumstance with issues on two properties. Carl and Mike came out expecting to diagnose an on-going problem but arrived on the property to find that pipes had burst on another property close by. The two of them handled everything beautifully and Carl caught what would have been a disastrous issue with another pipe about to burst. They both worked efficiently and amiably and were a pleasure to communicate with and have around. I can't say enough good things about the company, and I will always be requesting Carl who now knows and understands the needs of the properties. From the time I placed a service call with the office--everyone who handles these calls is professional, friendly and so courteous, to when those yellow trucks rolled up, I was confident they would do their absolute best to get things up and working again. It's such a relief to deal with a company that provides honest and capable service...I am an All About Plumbing "lifer!" more »
Business Response:
Wow. That is exactly what we are here for. I really appreciate your continued business and your confidence with our services. I hate that you are having to use our services, but we are always here to help. Be sure to ask for Carl each time and we will make sure that he is your service technician. I really appreciate your business over the years. Caleb Wilson, Operations Manager
5on BirdEye, Jan 17, 2018
Sir, this is a letter of appreciation regarding your company and two of your employees, Carl Dordelman and Michael Levins. They installed our new water heater with great expertise and effieciency, 1/16/18. Carl and Mike did an excellent job, working constantly from the time the contract was signed, until they left in the early evening. They even cleaned up the work area! At all times they were polite and we were impressed that they represented your company, as your ads stated in the phone book, so well! We will highly recommend your company and those two gentlemen to all, as well as Lifestyle Property Management company who manage 'The Orchards' where we live. more »
Business Response:
Wow. Thank you for your wonderful words about Carl and Mike's recent service. It is reviews like this that let me know we are serving our community the best way possible. I really appreciate your business and know you will not be disappointed with your new hot water heater. If ever you have an issue don't hesitate to give us a call. You have a 6 year warranty on all parts and labor. As a local family owned business we stand behind our work 100%. I really appreciate your business and kind words. Caleb Wilson, Operations Manager
5on Google, Jan 16, 2018
Fast, excellent & trustworthy! My well pump went out and I needed help fast. I have two kids and a small farm with water fowl that couldn't be without water. All About Plumbing was responsive and committed to get my water back up and running by nightfall. They sent two guys out and they worked fast to insure my water was up and running. They went the extra mile to add insulation to make sure the cold didn't freeze the well. They did have to do this extra step. Just as the well cover went on, the snow began to fall. Timing couldn't of been more perfect. Absolutely, I recommend this company to a business or residence. more »
Business Response:
Thank you for taking the time to review Eric and Oscar's service last night. I know that is was imperative for us to get your water back on and I am glad to know that everything worked out right before the snow fall. It is our goal to serve our homeowners and community with the absolute best service possible. Your well comes with a 5 Year warranty on all parts and labor. Don't ever hesitate to give us a call with any issue. We are always willing to come out no matter the time or the day. As a local family owned business we care about each and every homeowner we service and no one is ever treated as just a number/ job. I really appreciate this wonderful review. It lets me know that our technicians are doing exactly what we promise in our advertising. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Angies List, Jan 15, 2018
Very professional. Called the company on a Saturday afternoon. They were able to schedule for Monday. Very responsive. The company called about 20 to 25 minutes ahead of the repair technician arriving at our house. He was up front about costs to diagnose and repair the water heater. Quick, efficient, and cleaned up area after repair was accomplished. Friendly and great representative for his company.
Replace heating element in water heater.
more »
Business Response:
Thank you for taking your time to review Richard's recent weekend service. We are proud to say that we never charge overtime no matter the time or the day that you call our plumbing division. It is our duty to serve our community the best way possible and charging extra is not living up to that. No homeowner wants to have to call a plumber on the weekend or at night so we want to make that call a little easier on our community. I hope you don't have another issue, but don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Facebook, Jan 11, 2018
Amazing customer service. Quick turn around time to get someone out to the house. Very reasonable prices. Went to bat with our insurance when we had a pipe burst! Highly highly recommend!! more »
Business Response:
Thank you for your kind words about our service. I know your insurance claim was very involved but we are always glad to help our homeowners get issues covered. I am glad to hear everything turned out for the better. If ever you have any issues don't hesitate to give us a call at anytime. I really appreciate your business and kind words!! Caleb Wilson, Operations Manager
5on Google, Jan 06, 2018
From the receptionist to Sam the plumber, a highly courteous, professional, and caring staff -- and the costs for services were surprisingly modest. Highly recommend Sam and AAP. more »
Business Response:
Thank you for taking your time to review Sam's recent service. We strive to offer the most professional repairs in the industry at the most affordable pricing. We only use the highest quality parts to make our repairs to ensure our repairs last the test of time. Sam is a newer Sr Technician with our company and I am excited for his future. He is a great plumber that can handle any plumbing repairs that he faces. If ever you need our services again don't hesitate to give us a call and ask for Sam. I really appreciate your business and your kind words!! Caleb Wilson, Operations Manager
5on Angies List, Jan 04, 2018
My washing machine backed up a few days ago, and I thought it was due to the freezing temperatures. Then this morning, one of our toilets overflowed. I called All About Plumbing expecting it to be days before they could be here. Richard Wade got to the house and fixed the problem this afternoon - he was thorough, professional, and efficient. I am very impressed by this company in that they operate 24/7 and do not charge overtime. They also do not charge for the diagnosis - only for the actual work done. Thanks, Richard!
Plumbing was backed up
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Business Response:
Thank you for taking your time to review Richard's recent service. I am so glad to hear that we were able to get your problem resolved quickly and professionally. As a service based company it is out goal to respond to every call with urgency and professionalism. No customer is un-important and a drain blockage is no laughing matter. One stoppage can cause thousands of dollars of damage in a home quickly. Thank you for trusting our company to take care of your home. Don't hesitate to call us in the future for any plumbing or septic need, but I hope you don't have another emergency. I really appreciate your business and review!! Caleb Wilson, Operations Manager
5on Google, Dec 27, 2017
I have used this company for three separate plumbing issues and each time they have left I am beyond thrilled with their level of professionalism, knowledge and service. They are get you scheduled quickly, are prompt and if delayed, call with plenty of notice (one guy was stuck on the Saluda Grade in an unexpected snow storm). Sam T and Tony are trustworthy, do good work and go above and beyond to make sure all issues are resolved. Of course I don't want another plumbing issue, but when I do, this company is the only one I will call. more »
Business Response:
Wow. Thank you for taking your time to review our service. I hate that you have had to use our services 3 different times, but I am glad to hear that we took care of each issue professionally. It is our goal to provide the best and most professional services in our area and I feel that we are doing just that. I really hope you don't have any future plumbing or septic issues but don't hesitate to give us a call if you do. Or maybe next time you will be ready for a remodel. We are always here to help. I really appreciate your review and business! Caleb Wilson, Operations Manager
5on Google, Dec 22, 2017
Shawn was professional, knowledgeable polite, wish he also serviced Sanford Fl our other home. more »
Business Response:
Thank you for your kind review. After searching our records I do not find your information in our system that we serviced your home. We also do not have a Shawn working here. I know that if you did use our services you would be extremely satisfied with our services. I hope you had a very Merry Christmas. Merry Christmas and Happy New Year! Caleb Wilson, Operations Manager
5on Facebook, Dec 19, 2017
Once again, we had the ultimate customer service from All About Plumbing! We requested Richard as he has previously displayed knowledge and professionalism on our service calls. He came out the same day we called! This time, we had a kitchen faucet that went bad. He made a recommendation of where we could purchase a good quality faucet. We called back after our purchase and received an appointment the very next morning to install the new faucet! We could not be more pleased! more »
Business Response:
Thank you for taking the time to review Richard's most recent service. Wow! What a compliment. As a service based company hearing that we are providing outstanding customer service is exactly what we want to hear. I hope you have no future plumbing issues but if you do don't hesitate to give us a call at anytime. I really appreciate your kinds words and continued business! Caleb Wilson, Operations Manager
5on Facebook, Dec 12, 2017
All About Plumbing always Anderson the phone and shows up even same day!
The techs are informative,and explain everything before they do anything. This is a company that’s all about the servic
e. more »
Business Response:
Thank you for taking the time to review our recent septic service. I like your saying "This is a company that's all about the service.." Thank you very much. We strive each day to put the needs of our homeowners first and only offer the best repairs/ service possible. I am glad you were able to see that and I know you will never be dissatisfied with our services. I hope you never have a plumbing or septic emergency but don't hesitate to give us a call if you do. I really appreciate your business!! Russell Wilson, General Manager, Septic Division
5on Facebook, Dec 12, 2017
All About Plumbing always Anderson the phone and shows up even same day!
The techs are informative,and explain everything before they do anything. This is a company that’s all about the servic
e. more »
Business Response:
Thank you for taking the time to review our recent septic service. I like your saying "This is a company that's all about the service.." Thank you very much. We strive each day to put the needs of our homeowners first and only offer the best repairs/ service possible. I am glad you were able to see that and I know you will never be dissatisfied with our services. I hope you never have a plumbing or septic emergency but don't hesitate to give us a call if you do. I really appreciate your business!! Russell Wilson, General Manager, Septic Division
5on Google, Dec 11, 2017
After the snow storm and losing power for 2 days our street's pump station was backed up and Tim came out super quickly and fix the issue which was a huge relief to our whole street. (Out of about 5 companies we called he was able to come out the quickest). He was informative, friendly, honest with the pricing and made sure everything was working well before leaving. Our whole street is super grateful to Tim! more »
Business Response:
Thank you for taking the time to review Tim's service yesterday. Luckily when you called we had a couple of jobs that had to be postponed so we were able to come out quickly to take care of your issue. I am so glad to hear that everything …Thank you for taking the time to review Tim's service yesterday. Luckily when you called we had a couple of jobs that had to be postponed so we were able to come out quickly to take care of your issue. I am so glad to hear that everything went well and was taken care of quickly. If ever you have another issue don't hesitate to give us a call at anytime. We are always here to help. I appreciate you business and kind words. Caleb Wilson, Operations Manager
5on Google, Dec 07, 2017
Great people to work with. We had a bad leak under the kitchen sink. Richard came out and determined that it was a simple no-tool fix and didn’t charge us. Now they’re on our contractor priority list. They came highly recommended by neighbors and now we’ll continue to pass their name along. more »
Business Response:
Thank you for taking the time to review Tim and Robby's recent service. We never charge if there is a simple repair that our homeowners could have done themselves and never have a trip charge. I know you will call us in the future for any other repair and I would rather gain a lifetime customer then nickel and dime a homeowner. I just don't think that is good business. I am glad that we could help you with your issue. I really appreciate your kind words. Caleb Wilson, Operations Manager
5on Google, Dec 02, 2017
Carl was our technician, and he did a great job. I will use this company again because of him and Alex, whom I spoke with on the phone to set up the appointment. They were prompt and friendly, and listened to my concerns without judgment. Thanks AAP! more »
Business Response:
Thank you for taking the time to review Carl and Alex's service. You will never be disappointed when you call in for service. From our friendly office staff to our professional, highly trained service technician you will always be taken care of no matter the issue. I really appreciate you trusting our company with your needed repairs. I hope you don't have another issue, but if you do we are here to help. Call us anytime. Caleb Wilson, Operations Manager