5 Star HVAC Contractors | Heating & Air Conditioning/HVAC at 4514 Rowlett Rd suite 100-B - Rowlett TX - Reviews - Photos - Phone Number

5 Star HVAC Contractors

98 reviews
Heating & Air Conditioning/HVAC
 4514 Rowlett Rd suite 100-B, Rowlett, TX 75088US

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(214) 457-8441

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All reviews summary

98 reviews
  • 65 reviews5.0
  • 15 reviews5.0
  • 11 reviews5.0
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5on Facebook, Jun 13, 2018
They were very quick and organized with their work. They arrived at the time and I even got a call 30 min prior like they said the would do. They were able to find the problem and fix right on the spot. I will definitely keep their number handy and refer anyone who asks me for an ac working company. Thank you so much. more »
5on BBB, Jun 11, 2018
Highly recommend. Messaged on Yelp! at 9 am, they were here by 11am, and had cool air blowing by 11:30. Everything was explained in detail and I was only charged a service fee, which was $80 less than any other service fee I had gotten a quote for. Call them. You won't be disappointed. more »
5on Facebook, Jun 01, 2018
This company provides prompt, courteous service. I highly recommend them. more »
5on BBB, May 25, 2018
Very professional. Did the work quickly. Really knew what they were doing. We have a really old house and it's never felt better. more »
5on Facebook, May 23, 2018
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5on Facebook, May 18, 2018
I was referred to Derek and he was very responsive and quick to help. He was already heading home when I called and didn’t have to come until the next day but he did. Once he got there he went straight to working on my ac. He got it fixed very quickly. I truly appreciate his hard work especially in this heat. I’d recommend anyone to him! more »
5on BBB, May 18, 2018
Positive experience! They were able to schedule an appointment and service my AC the same day I called. Very professional technician who gave thorough explanations on what was being done. Cost of repair was reasonable. I'll use them in the future for my AC needs! more »
5on BBB, May 15, 2018
Honest, fast, punctual, professional, quality work. Definitely recommend. more »
5on BBB, May 15, 2018
Called 5 Star at 6AM Saturday morning. The dispatcher ( I assume) called me back immediately, and explained that someone would be out to diagnose the issue with my A/C unit and call me prior to arriving. I received a txt that he was on his way, and he showed up at 2:15 pm. Diagnosed the problem, and I had a new coil and I was fixed and unit cooling at 5PM that day. The team that sowed up, didn't waste any time, and was finished in about 1-1/2 hrs. Very professional more »
5on BBB, May 10, 2018
My family and I were pleased with both the sales and installation process. more »
5on Facebook, May 08, 2018
Highly recommend this group of professionals. I was having issues with my upstairs unit and Troy came out, knew exactly what my issue was. Gave me his honest recommendation as to how to fix it and to my surprise it was not the most expensive option. I felt he cared enough to not only fix my problem but also without having to break the bank. Honesty and integrity is how I would best describe this group. I will definitely call them for any of my HVAC needs and have already recommended them to all of my friends. Thank you thank you thank you. more »
5on Facebook, May 06, 2018
A friend recommended 5 Star to me, so I thought I’d try them out. It was time to make sure the units were ready for the summer. Scheduling the appointment was quick and easy and they worked around my schedule. Troy was my technician and he was very professional and honest. He arrived on time and explained what he would be doing for me. He inspected both units, tested the voltage and Freon levels, cleaned the coils and inspected the inside air handlers. Once this was done, he tested the inside air temperature ensuring the units were performing as they should. He recommended I clean my return vents and change my filters out regularly and didn’t try to sell me anything else.

I would definitely recommend 5 Star HVAC to anyone looking to get their A/C units inspected before the heat really kicks in. I’ll also use them if I ever need to have my units serviced or replaced. Good, honest people.
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5on BBB, May 03, 2018
Honest assessment, outstanding customer service, honest assessment, and respectful crew. I can't say enough about the great experience we had with 5 Star. Troy and Alex were super responsive to all of our concerns. From first call to complete A/C install was 22 hrs. Can't beat that in the Texas heat more »
5on BBB, May 01, 2018
I called 5star to get my system checked. They came out the same day, on time. The tech was very efficient and professional! more »
5on Facebook, Apr 18, 2018
Amazing company . The best customer service I’ve experienced in Rockwall area . more »
5on Facebook, Mar 31, 2018
My furnace went out about a week ago was getting quotes from different company's and 5 Star HVAC was my last one I got a quote from and may I say Jose gave me a very good price and they started working on it today at 8:30am and by noon they was done great job to all your crew and you Jose thank you for everything. I will surely recommend them to someone else and I for sure will use them again. 5 Star HVAC you done the job. more »
5on Facebook, Mar 28, 2018
Great service! Very prompt and professional! Will definitely use again! more »
5on BBB, Mar 22, 2018
My husband and I were lucky to decide aheD of if beginning of heavy season that we would replace our total HVAC system including duct work. We interviewed and met with 3 vendor/providers. How fortunate we were that 5 Star was our third on a Wed afternoon. By 5:30 pm the following day our new system was in and the guys had totally cleaned up. I was learning how to install and use the WiFi phone app to control settings. Great service, great people, and finally 10 years of warranty to cover worries! more »
5on Facebook, Mar 13, 2018
This company is amazing. We've had issues in the past, over the weekend and they showed up. Stayed until they got it fixed. We eventually had to buy a whole new unit. They helped us with that part as well. I'm so grateful for this company. They also followed up with us. Making sure we were happy with everything. Thank you guys. Y'all rock! more »
5on Facebook, Feb 06, 2018
We were having issues with one of our rooms not heating and called 5 star to come out since our unit was under warranty. They went above and beyond! I was so impressed with everything they did to help us out. I know they did more than they had to and I really appreciate it. Timely and professional company! Thank you! more »
5on Facebook, Jan 07, 2018
Great troubleshooter! José went right to the problem and had it fixed in 20 minutes. Friendly and professional and the rate was very reasonable. more »
5on BBB, Jan 05, 2018
Prompt, fair, professional. more »
5on BBB, Dec 07, 2017
5 Star HVAC did a great job installing our new 16 seer, 5 ton unit. There was a hole in the ceiling after the job was done, but they immediately took care of it. Great guys and great company. more »
5on Facebook, Oct 09, 2017
Very prompt. Caring. Understanding and personable more »
5on Facebook, Oct 06, 2017
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Google reviews summary

65 reviews


4514 Rowlett Rd suite 100-B, Rowlett, TX 75088
Heating & Air Conditioning/HVAC
Open 24/7


You should plan to have your entire HVAC system evaluated by an experienced HVAC Contractor two to four times a year. Spring and fall tune-ups will prepare your system for the upcoming season of use, while adjustments made for peak efficiency during the off seasons will help keep your system running dependably. When your HVAC system is healthy, your home is more comfortable and cleaner as a result. A system kept running in an efficient manner, with low strain, will keep your heating and cooling bills low. 5 Star HVAC Contractors will be happy to prepare your system to run at its best when you need it most.more »

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