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Aire One Heating & Cooling KW
- Heating & Air Conditioning/HVAC
- Cambridge, ON
About this business
Location details
145 Sheldon Dr, Cambridge, ON, N1R 5X5, Canada
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Furnace Replacement The company was prompt with the repairs, was able to book me in quickly and get most of the work done within a few hours. Not the most responsive company, I had to call them for updates or answers to my concerns. I had an issue with having them come back to the house for repairs, which took over two months to resolve. They also didn’t notify my gas company about our new furnace, which was their responsibility, and I nearly got my gas cut off. Two of the four technicians that came to do repairs left multip... read more
Business response:
Florence, We are unable to find your file in our database. We would appreciate the opportunity to rectify this matter with you, if you can please contact us at 1-866-234-8200 and ask for a manager. We apologize that you did not find your experience with us favourable, and we look forward to hearing from you to make this right. Thank you, Aire One Heating and Cooling
AC + Furnace The sales rep missed the fact, I needed a gas line installed and it cost me $1700 more. He knew it was his mistake but refused to eat the extra cost. The technicians Andy & Alex were excellent and knowledgeable. They did a very good job.
Business response:
Kelly Lee, Thank you for your feedback. We have tried to get in touch with you to rectify the situation and have been unable to get a hold of you. If you can please reach out to us at 1-866-234-8200, we would appreciate the opportunity to make this right. We look forward to hearing from you.
Customer Service ! Where are you? I am a senior in my 80's; I purchased a furnace and A/C from Aire One. Aire One offered attractive financing, so I opted for a 10-year plan. After 6 years, the financial institution, quit deducting my monthly payments. After 3 emails, and 3 weeks later, they responded in a 1-sentence reply: "Your account has been terminated." I found this very strange! I contacted Aire One KW, and asked them if they could explain this situation. After 3 emails, their finance department finally replied, and s... read more
Business response:
Thank you for getting in touch with us. In regards to your previous payments, Aire One does not have access to that information, as the payments were made through the company Ecohome. For privacy and security reasons, your prior payment information cannot be shared with Aire One. Please contact Ecohome to obtain your previous payment records. Effective January 2021, Aire One has taken over the contract and as such, we will be able to provide you any information regarding your payments going forward; we simply just do not hav... read more
Furnace maintenace program I recently cancelled my furnace maintenance program since I sold my house and there it was not required. I was also due for a regular furnace check up so I agreed to have a technician go to my home to do the routine check up. My furnace is 12 years old so I thought it was a good idea even though the new owners were scheduled to move in a couple weeks later. It turns out that the technician wrote up an estimate advising I needed all kinds of repairs and recommended that I buy a new furnace. He also ... read more
Business response:
Thank you for your review. We apologize that you feel your experience was not favourable, and we understand your frustration regarding this situation. At Aire One, safety is our top priority and when one of our team members notes that a furnace is leaking, it is our obligation to send the infraction to Kitchener Utilities. Our technician observed that the inducer motor and ABS venting was leaking and as such, it was a legal requirement to send the report. This requirement is for your safety. Upon speaking with you afterward,... read more
Service The service from call center was unprofessional from not calling me back to let me know a technician was coming the same day to dealing with manager at end of day
Business response:
We are sorry to hear that we dropped the ball with you. We would love the opportunity to rectify this concern with you, if you will allow us. Please give us a call at 519-569-8200 and ask for a manager. We look forward to hearing from you to make this right. -Aire One Heating and Cooling
Taking advantage of elderly My parents are in their 70-80's and live by themselves in a newer Laurelwood neighbourhood in Waterloo. Last November 2019, their furnace blower fan was making a rattling sound. I took a look and it appeared that it was a bad bearing. I have an engineering background and would have normally fixed it myself but a family member was in the hospital that I was helping so asked my parents to call a furnace company to get it repaired. I looked online and thought cost would be around $2000. So my parents... read more
Business response:
Jen and Dave, Thank you for reaching out to us. We apologize that you feel as though the company has taken advantage of your parents. The units in the home were nearing 25 years and our team members prioritize safety, comfort and the overall well being of our customers. We are sorry that that is not how it came across. As you had accepted our attempts to make amends, with the 2 free tune ups, filter and bag of salt, we had thought the matter had been rectified. Our offer still stands to provide a full refund for the items, s... read more
Water heater Water heater service was good, previous furnace experience has been very poor. Charlie and Kyle were polite and professional and finished my water heater install in less than an hours
Business response:
Thank you for your review. I'm sorry to hear that we dropped the ball with you during your previous experience with us. Please do not hesitate to get in touch with us at 519-569-8200 to let us know how we could have improved your experience. Your feedback can only help us grow. We are pleased to hear that the installation of your water heater was much better service for you. We hope that we can only continue to improve in your eyes. Thank you for selecting Aire One Heating and Cooling, we value your support.
Humidifier water leaks - Fixed and Confirmed Operating properly. Water was accumulating in our furnace room; discovered the water line connection was leaking &, subsequently, the Tech found the discharge line from the humidifier was crimped, causing any surplus water was backing up and overflowing. Phil, our Tech, also adjusted the water flow into the humidifier to the right level to minimize any excess. Finally, he checked every operation, humidifier/discharge pump and furnace to ensure everything worked as expected. We did... read more
Business response:
Thank you, Mike! It's great to hear that our technician Phil corrected the issue with your humidifier. More importantly, as you pointed out, you will find we set the bar when it comes to customer service. Thank you, we appreciate you choosing Aire One Heating and Cooling.
Furnace and A/C Tune Up The technician arrived during the appointed time and wore a face mask and a set of gloves, extremely important during this time of Covid. Vahid completed the work, left zero mess and explained what he had done, all the while maintaining social distancing. He supplied the paperwork and left. Positive experience.
Business response:
Thank you for your review! We are thrilled to hear that you have received exceptional service from the Aire One technician Vahid. Hope to continue providing excellent service in years to come. Thank you for selecting Aire One Heating and Cooling, we value your support.
Frequently asked questions about Aire One Heating & Cooling KW
How is Aire One Heating & Cooling KW rated?
Aire One Heating & Cooling KW has a 4.9 star rating with 4,232 reviews.
When is Aire One Heating & Cooling KW open?
Aire One Heating & Cooling KW is open now. It is open 24/7.