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Aire One Heating & Cooling KW
- Heating & Air Conditioning/HVAC
- Cambridge, ON
About this business
Location details
145 Sheldon Dr, Cambridge, ON, N1R 5X5, Canada
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Filter Came into AIRE One spoke to Jason he was phenominal fast service and he even help me save money on my filters would reccomend everyone to get filters from him
Business response:
Thank you for your review! It's great to hear that our team member, Jason, was able to assist you and save you a bit of money during your recent filter purchase. We look forward to seeing you again! Thank you for choosing Aire One Heating and Cooling, we value your support.
MONEY WAS REFUNDED 11 days LATER because of bad and rude service Original review is removed under pressure of AireOne. because money were refunded in 11 days after their bad, rude and expensive "service" took place. We did not get what we asked for, for $219 they only determined we need the ignitor we asked for before ordering their service. Moreover we got infraction report to Kitchener Utilities because their technician got angry for our questions. (FYI: Our system was installed by licensed technician, not altered and was ... read more
Business response:
Good afternoon, We understand your concern and that is why we provided immediate assistance to make sure you received a resolution. We provided options as per your request and were more than fair in how we dealt with your discrepancy. You agreed that if we took care of the refund you would leave a positive review. If you can please call us at 519 569 8200 and request to speak to the office manager. Thank you
Sean, Service Tech Sean (Kitchener) serviced my Furnace and A/C. Very courteous and pleasant to deal with. I would be happy to have him return for further servicing on my unit. However, I would not recommend Air-One to install any Furnace or AC unit due to past experience. My HVAC unit was compromised by 2 installers who had a total lack of respect and knowledge of the equipment. The company offered no apology nor did they offer any kind of compensation for the water that was in by basement after the installation or the nume... read more
Business response:
Good morning, Brad It's great to hear that our technician was courteous and respectful. We would like to learn more about your experience and make things right. Sorry if we did not live up to your standards and or if something was missed. If you can kindly give us a call at 519 569 8200 so that we may learn more about what transpired. Ask to speak with a manager and we can take it from there. Thank you
Get a second opinion Technician James came to my house Nov 22/18. Said my furnace was needed replaced and could condemn it as unsafe. Refused to service it but charged me the service call. Called a company on York rd. Fixed a crack in the condensation trap and replaced a missing cap. Service charge only. No new furnace needed. I may add that I am a female senior. Aire one did call and apologize and refunded the visit
Business response:
Good afternoon, Terry We would like to learn more about your experience and left a message for you. Please feel free to ask to speak to one of our quality experts at 519 569 8200. Thank you
furnace AC and humidifier replacement other than a few oversights on the installations all went well. example: drain line fasteners over tightened and caused a restriction in the flow to the drain. Floor joist not reinforced after drilling holes for the ducts to pass through. Poor cleanup of work area after installation finished. Insulation not done on inside of wall where pipes passed through.
Business response:
Good morning, We are very involved with our customer base and take every single furnace installation very seriously. If our crew did not perform up to your standards, we would like to hear from you. If you can kindly give us at call at your earliest convenience and ask to speak with one of the managers, we would appreciate that. Please call us at 519 569 8200 Thank you for your business
Filter Came into Aireone heating and cooling to get filters jason greeted me help me with the filter and help me save money recommend speaking to him about the savings on filters
Business response:
Thank you, It is great to hear that one of our team members was able to save you some money on furnace filters. We understand that you value your money and we have a range of options for filters, humidifiers and the list goes on. Thank you for choosing Aire One Heating And Cooling and we appreciate your business.
Service call on Furnace The furnace fan won't turn on so I called Aire One to come check it out. The tech (Cyrus) showed up at the allotted time, and told me blower motor is seized. Basically, it is a $2000 fix. And he strongly recommends not to fix it, instead I can buy new furnace and AC units with them. He then recommended his coworker to come give me the sales pitch in the afternoon. I agreed. The sales person came to pitch me and was not honest about the quote. He included a $300 energy audit review in the quote, where ... read more
Business response:
Sorry RY to hear that there has been some miscommunication in regards to your recent service call and how the rebates work. We apologize for any inconvenience this may have caused you. The cost to replace your blower motor was $783.40 on the service paper you signed but the inducer motor and condensate pan also needed to be replaced for your furnace to be winter ready. As for the rebates customers usually have to pay $600 in order to have the audit done but they get it fully refunded as part of the rebate. Aire One was offer... read more
Severe misdiagnosis nearly lead to huge outlay On the weekend of June 10, our air conditioner was not working. The compressor fan was not spinning. I called Aire One, who'd originally installed it in 2003. They were able to get a service person out fairly quickly (Monday the 12th). Cyrus came to the house and was friendly and polite. Within 5 minutes (that's generous) he had "diagnosed" the problem as a seized compressor and disappeared into his truck to find out how much a new one would cost. He came back with a quote that ... read more
Business response:
Thank you Blair, for taking the time to leave an online review. We are sorry to hear that you are not happy with our technician's diagnostic. We have spoken at length with Cyrus and his notes ensure that the capacitor was in tack. High amp drop of compressors can cause capacitors to blow. The capacitor must disengage after a few seconds or it will overheat and a compressor or fan motor that drags due to damage or worn bearings might cause the capacitor to burn up. We understand how frustrating this can be and we have already... read more
Water heater pilot I called on a friday and ended up with a saturday 2-5 slot. Service man came by 4 and was great. He lit the pilot and discussed other services. The pilot went out within an hour of him leaving. I called for them to send someone back out and was told they would send out for a call. I called 4 times that evening and no return call. I am now on the second day and again the call centre is saying they can only send out for a service call. I will finish up this service but will not be calling again.
Business response:
Hi Tammy, we apologize for miscommunication and any inconvenience this may have caused you. Unfortunately we do not install water heaters in the city of Kitchener. We kindly ask that you remove this comment from our page, thank you.
Frequently asked questions about Aire One Heating & Cooling KW
How is Aire One Heating & Cooling KW rated?
Aire One Heating & Cooling KW has a 4.9 star rating with 4,232 reviews.
When is Aire One Heating & Cooling KW open?
Aire One Heating & Cooling KW is open now. It is open 24/7.