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Aire One Heating & Cooling KW
- Heating & Air Conditioning/HVAC
- Cambridge, ON
About this business
Location details
145 Sheldon Dr, Cambridge, ON, N1R 5X5, Canada
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New furnace and a/c I called Aire One (Kitchener) to give me a quote on replacing my furnace and purchasing an air conditioner. The salesman was great and even was able to get it installed within a couple days so I could surprise my husband, who was out of town. We purchased a Carrier furnace and York a/c. The guys doing the install did a good job- checked to make sure I was ok with the places they needed to run lines and and made sure I knew how to work the thermostat :) I thought everything was perfect- until I tried to ru... read more
Business response:
Amanda, I am sorry you feel let down please understand we do try very hard to resolve all of our customers problems. We hope we can fix your air conditioner on time before next summer. However, we are happy that you were very satisfied with your furnace and that its working very well for you.
Air Conditioner Got New air conditioner with a 10 year warranty and didn't work after 2 months, caller for service, worked for few days and stopped working again. I requested to get a brand new again. They told me they installed a new one. After five years it's not working any more. 10 Year warranty is not covered because a didn't do the yearly service with them. Called a different company to do the repair and they said Airone installed a start kit to make the compressor work and keep it going for a few years, new units don'... read more
Business response:
Hello Isabella and Mario. The warranty conditions are clearly underlined on your contract and invoice. It would not be fair to thousands of customers who are properly following the warranty directions for Aire One to service you for free, only because you wrote a few bad reviews. You knew the conditions and decided to neglect them hoping that next time you have a problem we would just let it go to avoid your reviews. It would not be respectful to the customers that have service plans with us to offer you free labour despite ... read more
Air Conditioner Not Working I called Air One when our air conditioning wasn't cooling properly. The technician (Cyrus) evaluated very quickly and said the motor was seized and could be repaired $733.59 for parts and $169.00 for labour. He then recommended to my wife (I wasn't home) that we should replace the entire unit because our unit was 14 years old and a new motor was too much to spend on an old unit. He charged $89.27 for the service call and said a sales rep would be by in a couple hours to sell us a new unit ($3000.0... read more
Business response:
Sorry Greg to hear you consider our diagnostic was not accurate. We will refund your diagnostic when you call us (need to know your complete info for the refund). Hope your motor will last you long enough to make the capacitor investment worth it.
Furnace Repair Had a new furnace installed in 2011 with 10 year warranty which included annual servicing for free (well I am sure it is accounted for in the pricing), First few years had them come out and do the necessary checks, but life is busy and never got around to staying up to date. Turned the furnace off last week as the outside temperature was fantastic, and thought winter was over, last few days have been cold so turned it back on. For some reason it didn't work, so called Aire One to come and check. They were very... read more
Business response:
Would giving everything for free to Mario have been fair to the thousands of customers who honour their purchase agreements? Would it be fair to the thousands of customers buying filters from us to give them to Mario for free only because he writes bad reviews everywhere? Would it be respectful to the thousands of customers who have plans with Aire One to give Mario the same advantages for free? Would it be fair to the thousands of customers who got extended warranties for installations after 2014 for Aire One to extend the ... read more
Furnace and AC and extended warranty I have been satisfied with our AC and furnace running smoothly, until I found out that they were dishonest about the transfer of our purchased 10 year warranty. We told the salesman and receptionist that we were planning on moving within a few years, and were told that as long as we continue to pay do the yearly maintenance with Aireone it is transferable-which I just found out is untrue and it does not say that anywhere on the contract. Very happy with the service until that costed us a ... read more
Business response:
The manufacturer's warranty is fully transferable. I am not sure where the misunderstanding came from. Please call me on Monday (Kevin G).
Service Call for furnace not coming on My mom Called Aire One for a service call as her furnace was not working and they were to one who installed it 10 years ago. Service guys showed up and within 10 min had diagnosed the problem to the mainboard. Suggested it wasn’t worth replacing as it would cost over $1000 to replace. His written statements stated the same and suggested a new furnace be installed. My mom called me and I asked to speak to the service guy, I asked him how he found the problem, what test he had performed. ... read more
Business response:
We discussed extensively over the phone the situation regarding your mother's house. You were informed that we refunded the charges to your mom the minute it was brought to our attention that you believed it was a misdiagnosis from our technician. When we later discussed your mom's service call you shared with me that you were very upset we DID NOT CALL YOU thus deciding to write this review. I'm sorry you felt offended we did not call you, but I think we did the right thing by immediately calling your mom (the person who wa... read more
AIR ONE HVAC We use this company for water heater rental and my wife also use them for repairs in her rental apartments. That is the reason we called them for emergency service for our furnace in our home. I had to go to work in 3o minutes as our furnace struggled to restart over and over. I have checked air outlets end inlets and were open. I suspected flame sensor problem since the flame did came on. I was told that the serviceman Kevin would be here shortly. I was at work when my wife called me about the bad news that the... read more
Furnace I had purchased a furnace and AC from them a year ago. In retrospect a year later, I would not claim to be satisfied with the company. There are too many issues with them for me to recommend them.
Business response:
Thank you for buying the furnace and A/C from Aire One. Mike informed us you were very particular about how everything was supposed to be done. Having a "10" from such a high-demand customer as yourself makes us proud and shows we are a dependable company. We will do our best to keep our service at the same level.
Air condition MY experience with Air one wasn't total great. The salesmen did not honour our verbal agreement on dropping price by $50.00 I know not much, and yes these days you can't hold any body word it has to be in writing. I also confronted the company when I learned through a promotion that the same unit I bought was cheaper when I confronted the salesmen he said they do that to ramp up business. They say other company's do the same say one price to suck you in and then their additional fees so in the end you pay the o... read more
Business response:
We are sorry, Lincoln, we didn't send you the $50 refund in a timely manner. I am sure by now you have already cashed the cheque. Our intention was to refund you immediately but we did not properly communicate between the departments and thus we delayed refunding the extra $50 we had charged. As a result of this mistake we have reviewed the policies within our office to prevent such situations from happening again. Regarding the ad for a "cheaper unit": we generally advertise as "from xxxxx dollars" based on the price of the... read more
Frequently asked questions about Aire One Heating & Cooling KW
How is Aire One Heating & Cooling KW rated?
Aire One Heating & Cooling KW has a 4.9 star rating with 4,232 reviews.
When is Aire One Heating & Cooling KW open?
Aire One Heating & Cooling KW is open now. It is open 24/7.