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Akel's Carpet One
- Carpeting
- Little Rock, AR
About this business
Location details
11121 N Rodney Parham, Little Rock, AR, 72212, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 9:00 a.m. to 6:00 p.m. | |
| Tue | 9:00 a.m. to 6:00 p.m. | |
| Wed | 9:00 a.m. to 6:00 p.m. | |
| Thu | 9:00 a.m. to 6:00 p.m. | |
| Fri | 9:00 a.m. to 6:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Horrible customer service following flooring installation . I had carpet and luxury vinyl planks installed in April of 2022. After the vinyl was installed I noticed there were areas where it sounded hollow. I contacted Erica, Project Manager and she said I should give the flooring 90 days to acclimate which I did. When I called back in August she sent the 3rd party installer out. He said he would get with Erica. I expected a follow up phone call from Erica but heard nothing. I recorded a video of my walking on the floor and ... read more
Business response:
Erica had every intention of working with Nancy on her issues. She sent an installer over there and they said the issues were not due to installation problems. So I suggested we wait. And then I never heard back from her and I figured it was resolved on its own. Next thing I hear is Nancy is filing a dispute. I called her immediately to try to see what we could do to resolve this. We offered to replace her flooring at cost since her flooring had been removed already due to a flood so there was nothing to refer to. We really ... read more
Horrible customer service following flooring installation . I had carpet and luxury vinyl planks installed in April of 2022. After the vinyl was installed I noticed there were areas where it sounded hollow. I contacted Erica, Project Manager and she said I should give the flooring 90 days to acclimate which I did. When I called back in August she sent the 3rd party installer out. He said he would get with Erica. I expected a follow up phone call from Erica but heard nothing. I recorded a video of my walking on the floor and ... read more
Business response:
Erica had every intention of working with Nancy on her issues. She sent an installer over there and they said the issues were not due to installation problems. So I suggested we wait. And then I never heard back from her and I figured it was resolved on its own. Next thing I hear is Nancy is filing a dispute. I called her immediately to try to see what we could do to resolve this. We offered to replace her flooring at cost since her flooring had been removed already due to a flood so there was nothing to refer to. We really ... read more
Horrible customer service following flooring installation . I had carpet and luxury vinyl planks installed in April of 2022. After the vinyl was installed I noticed there were areas where it sounded hollow. I contacted Erica, Project Manager and she said I should give the flooring 90 days to acclimate which I did. When I called back in August she sent the 3rd party installer out. He said he would get with Erica. I expected a follow up phone call from Erica but heard nothing. I recorded a video of my walking on the floor and ... read more
Business response:
Erica had every intention of working with Nancy on her issues. She sent an installer over there and they said the issues were not due to installation problems. So I suggested we wait. And then I never heard back from her and I figured it was resolved on its own. Next thing I hear is Nancy is filing a dispute. I called her immediately to try to see what we could do to resolve this. We offered to replace her flooring at cost since her flooring had been removed already due to a flood so there was nothing to refer to. We really ... read more
Horrible customer service following flooring installation . I had carpet and luxury vinyl planks installed in April of 2022. After the vinyl was installed I noticed there were areas where it sounded hollow. I contacted Erica, Project Manager and she said I should give the flooring 90 days to acclimate which I did. When I called back in August she sent the 3rd party installer out. He said he would get with Erica. I expected a follow up phone call from Erica but heard nothing. I recorded a video of my walking on the floor and ... read more
My experience with Akels was an absolute NIGHTMARE. My husband and I trusted the company to install flooring, complete a shower install, and outfit stairs for our new construction home. The first estimate for this work was over forty-thousand dollars. After we declined the work order, the salesman worked with us to choose different products. We ended up paying $26,500 for the aforementioned work. We were told we had to pay the entire bill up front because they had to order materials. This is not normally how we do business. ... read more
I am just going to state facts: no opinions, just facts: 1. The original flooring was said to have a guarantee, as was confirmed by the salesman on multiple occasions. Later the Sales Manager tried to say that the guarantee did not cover incorrect installations. 2. The original estimate for the stairway work was 4 days. Actual time was 9 days. 3. The original estimate for the flooring replacement was 14 days. Actual time was 24 days. 4. The flooring was clearly not correct at time of installation. This was agreed to by the ... read more
I purchased carpet from Akel's in Bryant in mid-October. I was not able to have it installed until later in the month. The payment account was quickly set up with Synchrony Bank and Akel's got their money. I was called by the salesman, Jonathan, on a Friday to install on Saturday. This was not possible as the painting would not be completed. He said he would check with the installers and get back to me. He never did. I initiated a call and was told that the installer could come on the 26th of October, which they did. They pu... read more
Business response:
As we as a company always strive to exceed our valuable customers expectations, we failed in this case to do so. I contacted customer and we came to a fair resolution and we always use these opportunities to train and execute at a higher level. Paul R. Regional Sales Manager
Frequently asked questions about Akel's Carpet One
How is Akel's Carpet One rated?
Akel's Carpet One has a 3.9 star rating with 98 reviews.
When is Akel's Carpet One open?
Akel's Carpet One is closed now. It will open tomorrow at 9:00 a.m.