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Allstate Protection Plans / SquareTrade
About this business
I bought a bike with Toys R Us and after a few months the training wheels surged to bend upwards making it unsafe to drive. Also, the bike tire showed a lot of ware. I submitted the claim and they rejected it and referred me to the manufacrurer, who happens a to be in China and has no physical prescience in the USA.
Business response:
Hello Hector, When your concern was brought to our attention we reached out to confirm the issue has been resolved, and based on our conversation both parties are satisfied with the results. We appreciate you taking the time to speak to us today. Thank you, KM
The first 4 phone calls I made took 2 hrs. and they kept giving me info I couldn't use with just a cell phone to connect to the net. The last phone call I connected to a technician who took me through the whole process and got my computer working again. He was excellent but my initial experience with the first four people was not helpful and very frustrating.
Business response:
Hello Barbara, We're sorry to hear you had to call our claim center multiple times before receiving service. The first agents you spoke to attempted to explain the importance of having your receipt on file before proceeding, because this is necessary for us to approve your claim. If this wasn't properly communicated we do apologize, and we will be reviewing your calls to our support center to see where we can improve. Thank you, KM
I have made a Square Trade claim before and always received good results. This time was different. It started out great: We went on line and initiated a claim and received information to call and give additional details. When I called they had all the information ready from the online claim initiation and determined from a few questions that they would send some parts in a few days and then we'd receive an email with information on how to contact a service provider that would use the parts to complete the repair. We received... read more
Business response:
Hello Shoreranger, We're sorry to hear of the delay you experienced with your claim. When this was brought to our attention a Squaretrade agent reached out and explained what we're willing to do to resolve this, and offered you multiple resolutions. Based on our conversation you seemed satisfied, and we're waiting to hear further from you so we can proceed. Thank you, KM
bad contact over and over repeat and repeat thank you sal
Business response:
Hello Sal, We're sorry to hear you had to contact Squaretrade so many times to file your claim. Squaretrade does our best to expedite customers claims by allowing access to our online claims center, as well as offering 24/7 phone support. These policies are in place due to experience from years of fulfilling claims, and one of our agents will take a deeper look into your claim to see where we can improve. Thank you for bringing us your concern. Thank you, KM
Ive had to call in at least 4 times now to get assistance with my TV which cost me 2k at the time only a year a ago. Square keeps trying to pawn me off to Samsung and Samsung is telling me the warranty is already expired through them. Ive had a broken tv a week now and no resolution. Ive paid for the warranty and got nothing in return on my investment. I am now out 2k and a new tv.
Business response:
Hello Hector, We're sorry to hear if there was any confusion regarding how Squaretrade utilizes manufacturer warranties, and we can assure you this is not to avoid servicing your item. Squaretrade always refers customers to the item manufacturer during their period of coverage, usually up to the first year of owning the product. This is because Squaretrade repairs are limited in the amount of repairs we offer, and issues which are resolved via your item manufacturer do not deduce from your Squaretrade plan's limit of liabili... read more
Sent an 8-camera security system for repair directly to SquareTrade due to Nightvision not working. The repair report stated that the cameras were tested and cleaned. When returned to me, the electrical connectors remained severely rusted/corroded and my problem persists. Obviously, the connections were NOT properly cleaned and I presume that the cameras were not adequately tested, otherwise they would be working.
Business response:
Hello Matthew, We're sorry to hear your item is still experiencing issues. Squaretrade has numerous processes in place to address concerns such as this. Whenever Squaretrade technicians complete a repair diagnostics are run on the item to ensure all components are fully functional before they're returned to the customer, and we also provide our customers a rework period for all mail in repairs. The rework period refers to a length of time following the return of your item, wherein if you have any failures with your item Squa... read more
After 2 weeks the problem isn’t solved. Apparently they misunderstood what the problem is with my oven. I have received 2 orders for parts and neither one would fix the problem. Waiting on more parts.
dont buy electronics without this warranty
I only had to call once to have the problem resolved
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,103 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.