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Allstate Protection Plans / SquareTrade
About this business
I had an ice maker that stopped working, I submitted a claim online and within 24 hours I received a call from squaretrade settling the claim.
I have used the company on the past and was happy with their service. The last time they changed the rules. I couldn't take the printer back to the store as before. I had to file a "claim" and then they would decide what to do. The company "Depreciated" the printer even though it was a factory replacement only a few months old. They depreciated the unit from the initial purchase date. A real rip off to the customer. Saved the company a few bucks but, if you rip off enough people I sure it adds up to some serious money. Also,... read more
Disappointed that Replacement was not current year model. Transport of replacement TV was problematic. TV was delivered a day late and dropped off at front door. not the white glove service I was expecting. Also the bottom exterior of the TV box was extremely dirty, leaving marks on my carpet which will have to be professionally cleaned.
Business response:
Hello Tubby1, When Squaretrade is looking to provide you a replacement device we are aiming to provide a unit that is as technically comparable to your original unit as possible. Nowhere in our advertising or warranty contracts do we state we provide upgraded units as replacements, or units which are current compared to the date you file your claim. If you felt this was our intention we sincerely apologize for any misunderstanding. We also apologize to hear of the issues with your delivery. When this was brought to our atten... read more
Once my warranty was located, my information was taken and the refund arrived with in days!
still leaking, called weeks ago and have yet to speak with technician
Business response:
Hello Michael, We apologize to hear if there was any delay regarding your claim. Within two days of your claim being filed one of our agents reached out to gain additional detials, and when we were unable to get ahold of you we left a voicemail requesting you contact us to finalize the process. We have since approved your claim and sent information regarding a local repair technician to your email on file. We've provided this so you can arrange a time with the technician to come out and inspect the item on your terms, and we... read more
Well i bought something and had to get it fixed or get money back and I had lots of option to go around and I picked refund and got it in 2 days. Looking forward doing business with you.
I had an issue with Microsoft Win 10 and instead of fixing it they sent me money. Lost all my data (probably would have anyways). Thanks Microsoft! Purchased a new PC with Win 7 Pro.
I found this process frustrating because I couldn't speak to someone regarding the issue. I uploaded my receipt for the purchase of my phone when I bought it 1 1/2 years ago. When I went to file a claim, it said I didn't have a receipt on fie. It took 3 or 4 times before the receipt that I fortunately still had was finally accepted by the program. Very frustrating. Similar experience when I uploaded the work order and the receipt for the repair. Both times it was in pdf format and uploaded the same file over and over. - Frus... read more
Business response:
Hello Kgzern, We apologize to hear if there was any delays or inconvenience experienced with your claim. Customers who encounter difficulty when it comes to their claims are able to reach us 24/7 via our claims center, and we also offer chat and email support on our website or social media. When this issue was brought to our attention we reached out to discuss the situation, and to provide you our claims center number. We also informed you we're refunding half of your warranty cost due to the inconvenience, and we appreciate... read more
Waste of money for their tv plan. They will not cover.
Business response:
Hello PGarcia, We apologize to hear of any difficulty experienced with your claim. While we initially approved you for an in home repair, we were unable to proceed with the repair once our technician determined your item had physical damage. Unfortunately none of our TV policies include coverage for cracked screens, and we apologize if there was any misunderstanding regarding this. Thank you, KM
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,103 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.