This profile has been claimed by the business owner or representative.
Allstate Protection Plans / SquareTrade
About this business
Spent to much time going back and forth about tv replacement/options. To this date, I have not received tv replacement or any type of reimbursement.
Business response:
Hello, We're sorry to hear your claim has taken much longer than our typical turnaround. We attempted to contact you today but were only able to leave a voicemail. I've looked into your account and see you have excepted a replacement offer. Happy to see we were able to get you taken care of and hopefully restored your faith in SquareTrade. If you have any further questions or concerns, please do not hesitate to email Socialhelps@SquareTrade.com and include "Reseller Ratings" in the subject line or contact me directly at the ... read more
I had to speak to three different representatives to get the claim started. One rep wanted me to reset factory settings and didn’t know the unit had to have at least a 30% charge. The reason for the return was the unit wasn’t charging more than 1% which he knew.
Business response:
Hello Kjcamp, Sorry to hear you had to contact our claims center so many times, as that's not the claims experience we want to deliver here. Sometimes Squaretrade requires additional information such as registering your policy, or we will ask you to verify that an item issue is confirmed to be hardware and not software. We understand this can be frustrating but we also provide customers access to the claims portal on Squaretrade's website in order to expedite these claims and minimize calls into our claims center. These proc... read more
Okay, I purchased insurance through SquareTrade. When my phone died their response was to take it to a local repair shop and pay out of my pocket and they would reimburse me sometime in the future. Without knowing the problem the agent kept saying they will deduct $85 for water damage or dropping. To get to that stage I had to first call them fill out an online questionnaire then call again. If I purchased the insurance from the carrier all I would do is drop the phone off at a store.
Business response:
Hello Fklimko, We're sorry to hear you're dissatisfied with your warranty purchase. Since Squaretrade is a third party warranty company and not the manufacturer of your device we do not have a store to drop off your device, but we do offer multiple repair options for our customers as an alternative. The method of repair you were approved for (invoice repair) has proven to be satisfactory for many customers as it allows the customer to have their device repaired at the time and location of their choosing. If this option is no... read more
bought computer from staples with many problems,including defective keyboard,have to call u people everytime it stops typing and u fix it everytime,its a pain in the neck,but that's what I have to do,i din,t find it fair,but,i,m sick of trying to get a new one,and I bought all the protection and warrrantys
Received replacement phone the next day!!!!
It was horrible They sold me a warranty and when the product broke die to being defective and wear and tear they had me send it in and returned it unrepaired saying it was bit covered They ****!!! Stand behind what you advertise dont come years later with fine print that you changed yesterday for all i know bad bad bad i am not a satisfied customer Update: was contacted ny the company and they promised to reimburse me for the item rather than having me ship it a second time. All i wanted for them to do is fix the broken item... read more
Business response:
Hello Diana, After carefully reviewing your case which included the pictures of the damaged item we have decided to payout the claim! You will be sent an approval e-mail along with a affidavit! Once signed we will go ahead and process your check within 1 business day! Please allow 5-7 business days for the arrival of your check! I have also left a voicemail at your number on file basically recapping what I have mentioned in this response. We hope this takes care of everything for you! Now it's time for you to go shopping!!! ... read more
My phone screen was cracked so I scheduled to have it replaced. The technician said they offer brand new batteries during a change. Not even a week later after getting my screen fixed my phone blacked out. I took it to Apple to see what the problem was and they confirmed many things wrong with the picture. 1. The battery has an apples logo that was blacked out with a sharpie marker. As well as the serial number and two tabs that are required for the Apple company to pull for pulling the batter we’re missing. The battery was ... read more
Business response:
Hello Gina, We're sorry to hear of the concern with your claim. Squaretrade often utilizes third party components for repairs or replacement units, and it's very probable that Apple declined servicing your item due to their policies regarding third party repairs. Being that Squaretrade is unaffiliated with Apple we do not adhere to their specific requirements, nor do we for any manufacturer. Whenever Squaretrade provides a repair to a customer we also provide a repair quality guarantee, wherein if there are any hardware/elec... read more
I had purchased a regular warranty for a computer headset. The padded adjustment band of the headset (meant to provide a better fit to your head) , it's cables attaching it to one side of the headset broke. Contacted SquareTrade, they couldn't find the support for the manufacturer so they gave me a label to FedEx them the headset for repair. I packed the headset according to their instructions and sent it off. A few days later I receive an email stating that the damage to the headset isn't covered under the my warranty. I co... read more
Business response:
Hello Steven, I can surely understand how you feel. I wanted to also apologize in the event that you were somehow misinformed on what type of coverage you have and what exactly is covered. Please do understand that we offer 2 types of coverage for certain items. First we have our standard coverage which covers mechanical and electrical issues only. Next our second type of coverage includes everything the standard coverage offers also including accidental damage i.e. physical damage on an item. The coverage purchased for your... read more
Poor, Disappointing you purchase a warranty and Square Trade will find a loop hole to weasel out of making good on business. Buyer beware and steer clear of Square Trade if a warranty is offered.
Business response:
Hello Gary, I can surely understand how you feel. I wanted to send my sincere apologies if you feel that we have not met or exceeded expectations as your warranty company. Please do understand that we offer 2 types of coverage for certain items. First we have our standard coverage which strictly covers mechanical and electrical issues only. Finally our second type of coverage includes everything the standard coverage offers and additionally features accidental damage i.e. physical damage on a item. The coverage you purchased... read more
Frequently asked questions about Allstate Protection Plans / SquareTrade
How is Allstate Protection Plans / SquareTrade rated?
Allstate Protection Plans / SquareTrade has a 4.4 star rating with 37,103 reviews.
When is Allstate Protection Plans / SquareTrade open?
Allstate Protection Plans / SquareTrade is closed now. It will open tomorrow at 6:00 a.m.