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American Home Shield
- Home Services
- Memphis, TN
About this business
Founding the home warranty industry back in 1971, American Home Shield is still today's largest, most-chosen home warranty provider. Our goal, the same today as it was back then, is to make owning a home easier by helping our customers protect their budgets from large, unexpected repair costs. Today, our Home Warranty Plans cover many of a home's most commonly broken down systems and appliances. We've even created a nationwide network of qualified repair professionals ready to help whenever the need arises. • Our job is to... read more
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The oven wouldn't go off. We called and a technician came out. He said it needed a new control panel. He’s looking for a part, but he wasn't sure he could find it. It's almost two weeks now. They said they'd call us. We also had a claim for the icemaker and they fixed that one. It's working great.
My refrigerator kept turning on and off. We were gone a couple of days and our food was spoiled. We messed with the refrigerator and it would kick back on. That happened twice and we had to throw stuff out. So, we filed a claim to American Home Shield and their rep was good. Their guy from Repair My Appliance came and diagnosed our issue quickly. He said there was some kind of wire in the front which had a short and when we would turn the refrigerator off and on, we would hit it and the unit would kick back on.The tech said ... read more
Astro Appliance was very professional and did what they have to do when they were sent out by AHS for a claim. They had to come out three times because when they came out the first time, the thing wasn't in the box. They came back again and some of the parts still weren't in the box. The third time was the charm. Also, they wiped and covered their feet and they wore gloves and masks. That was a great thing. And they cleaned up the mess behind them.
My hot water heater died. The pilot light will go out every 12 hours or so. Wind Bender Mechanical came out and their tech had a mask on and wore shoe coverings when he came in. He also stayed six feet away. He tried to replace a thermocouple. But that didn't do it and they said I need a whole new hot water heater. Home Shield sent me an estimate of how much it's gonna cost to redo the hot water heater. But I don't fully understand all the various costs, like which of those are because things aren't up to code, how the proce... read more
Repair Solutions has worked on the dryer as well as the oven. The dryer was fixed and that was wonderful. The oven was unfixable and this is where it gets sticky. We've got a stove-top so we can cook but it's just that we'd like to bake. We initially reported it on May 5th and they wanted to rebuild the thermostat, so they did. They came back for the rebuild and the technician said he looked at it and we tried it, and it goes up to about 325.I called American Home Shield and went through ordering a new option. I had spoken w... read more
I had been researching around for a while and kept coming back to American Home Shield. It was more upfront than anyone else so I went with them. Submitting a claim was quick. I take care of my elderly parents and I didn't want us sitting in the heat for too long. I mentioned that and it was taken into consideration. The contractor was here the next morning, so that was good.Everything went well. I had a couple of extra questions and the technician took the time to answer them and show me. He was here for 30 minutes. He had ... read more
This was perhaps the best experience I have ever had with two service companies. The HVAC serviceman was here THE SAME AFTERNOON that I filed the claim online with AHS -- even in the middle of a busy and extremely hot summer. He resolved the issue quickly and professionally. We have been with AHS for many years and their service has consistently gotten better. We are very pleased
Something in the icemaker broke off and it had clogged up the back of it. There's a line that goes up the back of it, and the water had got up in that and froze. Kasey's Appliance Service came in and the tech took the part apart. He told me that there was ice in the back of the refrigerator, but there was no way I could see that. But that was the reason it was froze up and that was the reason the water was coming out the bottom of the refrigerator. He fixed it. He had to go get a part. He told me to unplug my refrigerator an... read more
Our dishwasher overflowed. I submitted a claim to American Home Shield and they sent GE Appliances to handle it. The tech from there figured out the problem that same day. He said that when my daughter was washing dishes, she used the wrong kind of detergent for my dishwasher which caused the overflow. Wit AHS, I know I can call somebody to come and fix problems. If it's not repairable, I know that AHS depending on what the item is, AHS will replace it.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.9 star rating with 69,082 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open tomorrow at 8:00 a.m.