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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
Scheduling of repair was done without consulting me for the next day. All electronically by Am Home Shield. Contact info for repair company was wrong. Luckily i was able to make appointment work with my work schedule.
Poor service, can't get billing correct--goes up every year, bad service reps and companies.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
I had to come out of pocket $8,000 for a brand new HVAC unit, because you all wouldn’t replace it! What is the point in having a home warranty
Business response:
Hi Jason, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved.
American Home Shield denied my claim to repair a broken ice maker door handle and they will not allow me to speak to the AHS claims who denied the request.
Trying to find out the status of what they are doing is impossible. Interminable wait on the phone and the associates are difficut to understand.
Business response:
Hi Rick, I hate to hear about your unsatisfactory AHS experience. I would be glad to speak with you and get the issues resolved.
Because they don't stand behind what they offer.
Business response:
Hi Angela, I would be glad to speak with you to address the coverage issues that you experienced. Please provide your AHS contract number or property address for further assistance.
I have spent over 6 hours on the phone over the last 5 days trying to get my hot water heater repaired. Now AHS will not pay for the full repair because they are saying that required parts are not covered. The required parts that are not covered are things like vent, drain pan, drip valve, water flex line and other standard parts that are essential to the replacement. The contract reads WATER HEATERS COVERED: All components and parts, including tankless water heaters and circulating pumps. Now they AHS wants to pay only 1/3 ... read more
Business response:
Hi Jamie, Thank you for posting a review and we’re sorry to hear that your experience was not of the quality you expected. I would be glad to speak with you to get the issues resolved. I have sent a private message with contact information for further assistance.
I have had poor experience with one of their subcontractors and have requested a new subcontractor, but they refuse to let me change to a different provider. Even after this provider said that work was completed when they never set foot in our house and when I had to call them back a second time, they did the job incorrectly.
Business response:
Hi, Thank you for bringing this to our attention. I would be glad to speak with you to get the issues with your experience resolved.
On hold with them for over an hour every time and had to call almost every day for two weeks straight just to get information on what was happening with my broken AC unit. Had to re-explain my situation every time I was passed along to someone new. When they finally agreed to "fix" the AC unit, they went against the professional opinion of the contractor which was to replace the entire 50+ year-old unit, wanting to replace only a small part. My contract is up in 15 days and I'm not planning to renew, and would like to get a ... read more
Business response:
Hello Em, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your a/c request. Please respond to that message at your earliest convenience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.