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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
They charge your deductible EVEN when the repair is not completed or the contractor requests a ridiculous amount to repair it even if a non affiliated contractor will charge you far less. There is a $64 cancellation fee if you want to cancel your contract. They have changed recently and if you try to cancel the contract or dispute a charge or high price to repair and they will just keep you on hold for hours.
Business response:
Hello John. Thank you for writing a review to let us know about your AHS service experience. We are sorry to hear that your experience has been less than satisfactory. I will be more than happy to speak with you regarding this matter.
Wait for hours to talk to someone. Assigned contractor that couldn't work in my county. I had to spend hours straightening it out.
I was on hold for FOUR hours before someone took my call. English is not the primary language of those taking the calls. They read straight off of a script rather than having an actual conversation which would be much more helpful. I have never been contacted by AHS regarding my open claims. I have to continually call, only to be put on hold for hours.
Nothing was solved - my washer was not fix and was told that it does not qualify under the 30 day guaranteed even thou the tech arrived to work on the unit and marked it completed on 3/12
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Too many hidden exclusions and contractors who are not reliable
Business response:
Hi David, Thank you for your feedback regarding the contract. I would be glad to speak with you about your AHS experience.
I have had three recent problems. None are fixed a month later.
Business response:
Hi Theresa, Thank you for bringing this to our attention. I would be glad to speak with you to get the issues resolved.
poor service, has almost been a month and ac still isn't fixed
Business response:
Hi J, I would be glad to speak with you and resolve the issues.
going on one month now, since a repairman has come out and informed me that my dishwasher was not repairable due to discontinued parts and still have yet gotten a response or any guidance from American Home Shield as to what action they will be taking. Not a happy customer.
Business response:
Hi Steve, Thank you for letting us know about the delay in service. Your feedback helps us get better. We are looking into this issue and hope to resolve it promptly and accurately.
I had to replace the part twice and now my buzzer does not work
Business response:
Hello Claude, Thanks for sharing your experience. I hate to hear you were not totally satisfied with your overall experience with us. I have sent a private message to you regarding your request. Please respond to that message at your earliest convenience.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.