American Home Shield

Donna Wagner 

on BestCompany

4 years ago

Very poor customer service. Long waits on calls. My last service took 10 months to complete! 

Jim 

on BestCompany

4 years ago

I have an issue with costumer service, I have a leaking kitchen sink Air Promaster my contractor saw the problem and said the kitchen faucet was unrepairable, this was a MOEN faucet, i called them for the warranty, they're sending a cylinder, I called AHS to confirm that they sending the part, i talked with Nelly & he said he'll call AirProMaster to confirm the work order, i did receive the part from MOEN yesterday 09/02/20(Wed), i called AirProMaster today 09/03/20(Thurs.) they said there's no work order, i was thinking tha... read more

Barbara Brown 

on BestCompany

4 years ago

AHS customer service is terrible there is no one that can give you the status of your service order. They do not call you back after they say they will with information. Last August I had a service order that was never taken care of and three months after the call I received a letter from Frontdoor telling me the problem was not the result of normal wear and tear. The plumber who looked at the issue lied after the problem it took three months to get the letter denying the service It was the result of normal wear that the dra... read more

Sharon M. 

on BestCompany

4 years ago

With one exception, poor quality contractors. They did not cover the cost of installing a new pressure reduction valve, which resolve running and loud toilets, because the PRV is located outside the house. They also renewed my contract without my consent. This was fraudulent because I never agreed to an auto renew option. 

Fred Simmons 

on BestCompany

4 years ago

American Home Shied does not allow the customer to make a complaint and recieve an adequate response.When the original request is question they advise the customer the will review the recording and they never get back to prompting their answer to be you have to put another order and pay another $100 

Lisa Eason 

on BestCompany

4 years ago

They have completely failed to sort out contractors to fix items covered in our home for months at a time. 

William Sauder 

on BestCompany

4 years ago

My Air conditioning did not cool tech came out told me it is gone Needs Freon not covered my cost 1200.00 other parts not covered. Total cost to me 2150.00. Plus service call did offer to sell me a new one for 8.000. Why have a warranty for big ticket items when they don't want to cover it. Called customer service said they would get with the company and call me back. Still waiting. I don't expect I will hear back. All I can say is buyer beware 

G Miller 

on BestCompany

4 years ago

we were introduced to AHS when we purchased our house in 1993 and the seller provided a year policy. At that point, we'd never heard of such insurance. It seemed like a good idea, and it was quite reasonable, so we renewed it the following year and have don so annually every since. The first few times we needed to call on AHS they were supportive, responsive, and followed through as one would envision should be done. Over the intervening years, the price has increased significantly but more importantly, the ability to get a ... read more

Sharon Neal 

on BestCompany

4 years ago

I pay top dollar a year in advance,but if you have a pool, AHS covers almost nothing . They put in wrong part for svc. order. Thank God I called back to double check & found they don’t cover the part I needed. If I had not called back in I would have lost my $100.00.