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American Home Shield
- Home Services
- Memphis, TN
About this business
Location details
3400 Players Club Pkwy # 300, Memphis, TN, 38125, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 8:00 a.m. to 5:00 p.m. | |
| Tue | 8:00 a.m. to 5:00 p.m. | |
| Wed | 8:00 a.m. to 5:00 p.m. | |
| Thu | 8:00 a.m. to 5:00 p.m. | |
| Fri | 8:00 a.m. to 5:00 p.m. | |
| Sat | Closed | |
| Sun | Closed |
The repair service takes too long to get serviced. I had a service request to repair the water heater but it took a week for the AHS to have a contractor come to my house to diagnose the problem and it takes the last 3 weeks to get the contractor to respond with a fix. I still haven't got any response back from AHS on what to do next. Very disppointing.
Business response:
Hi Yim, Thank you for bringing the issues with the water heater to our attention. We would be glad to speak with you to get the issues resolved.
No one to talk with that you can understand AFTER "on hold" for over an hour!! No way to communicate even online!
Business response:
Hello Sang, I want to start by saying that I do apologize for the extensive hold time and would like to inform you that you can reach out to American Home Shield via chat for efficient service and no hold time. Chat agents are typically available from 7am-7pm. I have sent a private message with contact information for further assistance.
Their subcontractor set my house on fire, and I have nowhere to live.
Because you said you cover sump pumps but have a clause that won't cover it you need to send a full explanation for every it you cover and why you wont cover italso you set up another contractor to come to the house and there has been no response
Business response:
Hi Carol, I hate to hear about the sump pump work order that you experienced issues with. I would be glad to speak with you at your convenience.
So far neither of the companies that have come to do work have seemed very competent.
Business response:
I hate to hear you were not satisfied with your experience with us and I would like to connect with you regarding it.
Horrible customer service. Took nearly 2 weeks to get recall appointment.. left on hold for over an hour every single time in which I had to call which was every day this past week.. problem still unresolved!
I filed a claim with American Home Shield (AHS) on June 21, 2020. I had a leaking water heater and my tenant called a plumber who came out and said that the water regulator was bad and needed to be replaced. The water regulator was making the water pressure too high in the house which was causing the leak on the water heater. I told my tenant that I would call my home warranty. I filed a claim and the next day a plumber came out. I called that plumber and told him what the previous plumber had said. He inspected the issues a... read more
Business response:
Hi Jorge, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.
Terrible service. Poor value. Not worth the hassle.
Business response:
Hi John, I hate to hear about your most recent poor experience. I will be contacting you to get the issues resolved.
I had a leak in one of my pipes. AHS plumber came out on 5/18/2020 determined we needed a leak detection company come out, never received a call, finally found my own company to come out. Long story short, still have not heard from AHS, got my own repair done, AHS was supposed to call with a cash out proposal on Wed, June 3, 2020. I have set on hold at least 3 times for support for at the very least one hour. I am now on the phone with them to get an answer, phone says I have been holding 1 hr and 6 minutes with no hope of g... read more
Business response:
Hi Joyce, Thank you for your feedback about your AHS experience. I would be glad to speak with you about the delay in service.
Frequently asked questions about American Home Shield
How is American Home Shield rated?
American Home Shield has a 4.1 star rating with 142,516 reviews.
When is American Home Shield open?
American Home Shield is closed now. It will open at 8:00 a.m.