Anonymous on BBB
6 years ago
07/08/2014, 13:09 PM
Complaint: Advertised a $95 attic cleaning. Came to house and inspected. Presented prices with huge up sell. Made fake call to offer discount.
I found an advertisement in valpak.com mailer (which I will never use again). Appointment was schedule for inspection of attic to take advantage of $95 clean-up deal being offered. Two employees arrived and I explained that I heard scratching sounds in the attic. I also explained that the attic is composed of beams with free fill insulation so they needed to be careful and not walk on the drywall ceiling.
The first guy entered the attic without a problem. The second guy, ****** entered but used part of the trim to the entrance as support and of course broke the drywall trim with his foot. At that point I thought about asking both of them to leave but I was also curious as to what they would find so, they proceeded. They inspected the attic for 10 minutes while taking photos to show me. When the inspection was finished, ***** asked if we could sit down and discuss his findings.
We moved to my kitchen where he showed me photos of what was supposed to be my attic. I was skeptical because these photos could have been of any exposed beam attic with Owens insulation. The thing that was quite peculiar was that when he showed the photos from his phone, there was a photo taken after the attic series but it did not look like it was taken anywhere in my house. ***** went over the fees for removal of old insulation, disinfecting the attic, replacing any missing screening and installation of new insulation. The replacement insulation was also peculiar. He showed me a photo of an insulated attic and told me it was Owens Corning. The insulation was white and not pink. Does Owens Corning make a white fill insulation? The total was $5,000 which I thought was pretty steep for this kind of job. He asked when I would like to start the work and I stated immediately but, I would need estimates from other companies. He picked up his phone to call his boss and ask about the schedule. Usually when you have a conversation on a cell phone you can hear the voice of the other party though unintelligible. I heard absolutely nothing in a quiet kitchen. I then heard ***** say, August (the visit occurred in June) and mention a nearby city. When he was done with his conversation I noticed that his phone screen was on the home screen and not the call screen. I listened as he told me that there was a big job in the nearby city that was now finished and the workers had nothing to do and had leftover materials. He could have them come over immediately and start the job with a 20% discount. At this point, I had enough. I asked to see his phone to verify if he had actually called someone 1 minute ago. He proceeded to scroll through his phone but refused to let me see or handle it. I asked him to leave immediately. He pretended to act surprised and wanted to discuss things further. I told him if I had to ask him to leave again, I would physically remove him from my property. He got up and exited. As he was leaving he asked if he could go back upstairs to take a photo of the damage. I said no, but I will send your company the bill.
A little while later, I took the time to find a review of this company on Yelp (I should have done this before but did not). The funny thing is a good number of reviewers had the exact same scenario (without trim damage) that I have described above. This is a sham company and should be shut down. I will also contact the California Attorney General with my complaint.Desired Settlement: Fee for repair of attic opening drywall trim.
Initial Business Response /* (1000, 5, 2014/06/19) */
Dear ****** ******,
Please accept our sincere apologies for the inconvenience you may have experienced.
At AttiCare, we take pride in ensuring our customer's satisfaction. We would like to schedule an appointment for our Handyman to inspect the damages that were caused by one of our team members.
We will contact the customer directly to scheduled the appointment.