Bell Collision Center

Kati 

on Carwise

3 years ago

0.5 Star : Likely to Recommend 2.5 Star : Repair Quality 0.5 Star : Customer Service 

Leticia 

on Carwise

3 years ago

1 Star : Likely to Recommend 4.5 Star : Repair Quality 1.5 Star : Customer Service 

Jose 

on Carwise

3 years ago

0 Star : My Experience Truck was delivered without it being complete. Driver side mirror and my wheel were never completed. I’m still waiting on advisor to let me know when to bring it in to complete after I went in there on 5/13. He(Aaron) said he would have me come in on 5/17 to complete and he never set anything up. Not to mention he’s installing a used mirror and it took 3 fenders to get it right. Horrible experience. Glad you guys asked. 

Edward 

on Carwise

3 years ago

0 Star : My Experience I am disappointed with the service I received at Bell Collision. Initially I was told by Scott Larson that the work on my car would be completed in 5-10 days and it ended up being over a month. In the meantime Scott left the company or was dismissed. Frank took on Scott's previous responsibilities and has worked very hard to complete the job. I have only appreciation for Frank and his efforts to make things right. I understand there have been mass delays in getting parts quickly to complete the job. Ho... read more

John 

on Carwise

3 years ago

1.5 Star : Likely to Recommend I went off a recommendation from someone in the industy after the two shops I would normally use sold to national companies. I could not recommend your shop with any confidence. 2.5 Star : Repair Quality The front office and my adjuster were good. I did leave a message that was never returned. As for the van, the rocker panel on the passenger side still has two 14" scratches that were never touched. The sliding door is not lined up with the passenger door and it has several waves in it. Also th... read more

Brittany 

on Carwise

3 years ago

0 Star : My Experience I was never provided updates and was never able to get ahold of my estimator. I had to continue to call and was told the estimator would call back and never did. When I was finally told my car was done, I went to pick it up and noticed my right blinker was not working and the break light was connected incorrectly. I turned around to take the car back. I was told the car would be looked at first thing the next morning. I called at 930AM the next morning and was told my car was being worked on and would ... read more

Eden 

on Carwise

3 years ago

0.5 Star : Likely to Recommend Make excuses for everything, even the supervisor made excuses. Im dislexic, I forgot, shes one of my best people, this never happens, it was probably your insurance company denying the part of the claim, excuse after excuse and supposedly detailed the car to make up for it. The car mats were shiny, everything else was just as it was left, dusty, something must have spilled and was sticky dripping down the door, gear shift had something all over it I assume from the break in, seats were not even... read more

Michael 

on Carwise

3 years ago

0 Star : My Experience As you already know it took too long 

Marina 

on Carwise

3 years ago

2 Star : Likely to Recommend 3 Star : Repair Quality There were 2 clips on my hatchback that were removed during repairs and you could tell that someone used some kind of tool to shimmy them off, not in a clean manner. Once the clips were placed back on, they were loose and there were additional scratches in that area. A tech took a look at them and used double-stick tape to make them not wiggle as much. There was also paint overspray on my seats and windows and dust and residue on the interior of my car. 2.5 Star : Customer... read more