Jeannie D. on G2 Crowd
5 months ago
02/14/2020, 03:07 AM
What do you like best?
I love how Birdeye pulls in reviews from all websites (google, Facebook, yelp, etc). Then you can view all the reviews in one streamline location. They also show you your average score over various periods of time.
What do you dislike?
It is not always super user friendly when it comes to scoring on the selected keywords we look for in the reviews.
Recommendations to others considering the product:
Increasing user-friendliness. Im not sure what other kind of information could be used, but the addition of more analytical information would be amazing. Also, I am not sure who you all integrate with, but if there was a way to integrate the reviews to our website that would be fantastic as well.
What problems are you solving with the product? What benefits have you realized?
Birdeye helps save so much time. With all the reviews being in one location, I save time that would normally be spent looking through all the websites that our resident review us.