Taylor K. on G2 Crowd
a month ago
06/29/2020, 01:10 AM
What do you like best?
We started using BirdEye only a few short months ago. Our sales rep and on-boarding specialist worked with us to automate the process, something that has saved me so much time! We have also seen results very quickly. In the few months we have been using the program, we have earned over 75 reviews, and have increased our Google rating by +0.1! In addition, the platform is very easy to use, and customer support is fantastic - prompt helpful service. Review collected by and hosted on G2.com.
What do you dislike?
Initially, we were hesitant to sign up due to the 1 year commitment. I wish there would have been a 6 month commitment option, or a way to try out the program before committing. It would have provided more peace of mind! However, I am very happy with the program and do not have any reservations about our 1 year commitment now, since I have been able to see how effectively it has worked for our business. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We are working on keeping up with some local competitors on the number of reviews and overall rating, specifically on Google. So far, this has allowed us to play some catch up so that we appear just as big online as some of our competitors are. Review collected by and hosted on G2.com.