BirdEye reviews | Advertising / Media / Agency at 2479 E Bayshore Rd - Palo Alto CA

BirdEye

4.9
914 reviews
|Advertising / Media / Agency|Palo Alto, CA 94303

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on BirdEye

7 months ago

03/05/2018, 10:03 AM
Sub par customer service. Our account was mistakenly cancelled, once they reinstated it we had problems. We promised resolution on 3 different occasions by support, each time I would be called back the next day and told they could not provide the resolution they promised because I was working with someone who 'didn't know anything about the service they were talking about'. Seems to be a tech company who is more interested in sticking you with a contract than providing a service that makes you want to stay. Birdeye customer of 2 years that will not return.