Bill B. on G2 Crowd
7 months ago
01/03/2020, 00:54 AM
"Birdeye is awesome"
What do you like best?
BirdEye makes it really easy to get reviews. We do in home work with customers and they rely on us being a reputable company. When we have hundreds of positive reviews online it helps us stand out in comparison to the competition. We had always asked our customers to write reviews for us in the past, and they would say that they would fill out a review, but seldom did it. With BirdEye we just send a text message invitation via the app and it links them directly to our company and allows them to review us on any of the platforms that they would like where they have an account. It really has helped us increase the number of reviews that we have received, which has in turn helped us get more consultation requests online. It really has helped us grow.
What do you dislike?
There aren't too many things to dislike with BirdEye. The only suggestion that I have made to the developers is to make the communication with customers through the app more like a chat window on your computer.
Recommendations to others considering the product:
I would look at how easy it is to use. The app is very intuitive and the dashboard allows you to manage multiple offices if that's something you need to do. Another really useful feature is the ability to share your reviews on social media accounts, so it has an amplifying effect.
What problems are you solving with the product? What benefits have you realized?
The best thing BirdEye has done for us is make the review process simple. My installers aren't the most tech savvy guys, so we needed something that was really easy to use. Once we switched over to BirdEye we had a huge increase in total number of review requests submitted to customers. We send the review request right from the customers house to their phones and have them follow the link when they get the message so we know that the link works and they know where to go to write a review. It's really helped us increase the frequency and consistency with which we receive positive reviews from our customers.