Customer Success Marketing

In-Moment Customer Feedback: Every Second Counts

Customer experience is determined in the blink of an eye. The BirdEye platform provides immediate solutions that transcend demographics using in-moment feedback tools that prevent problems before they occur, letting you engage with every customer when sentiment is still fresh.

 

Customer feedback is mobile

It’s shared in an instant. By the time it reaches you, customers are already ten steps ahead. Integrate BirdEye’s mobile tools so your customers can share feedback during or immediately after an experience with your business. Complaints are sent directly to you through private channels, and positive reviews are displayed publicly to social channels of your choice. With BirdEye’s on-site feedback tools, hear feedback from every customer, not just active online users or sample survey portions. Our automated real-time review requests provide invaluable insight into the authentic opinions of your customers so you establish genuine relationships from the very beginning.

HertzFeedback1

 

Join the conversation, build your online reputation

Today’s consumers expect companies to meet them where they are — on their mobile phones. Birdeye lets you prioritize mobile communications for proactive engagement with customers. Implement BirdEye’s mobile touchpoint features into your CX approach via SMS or mobile apps for the one-to-one experience that instantly connects your business with customers at crucial moments throughout the customer journey. Replace long rants with constructive conversations and deliver prompt responses that turn potential crises into pleasant customer service experiences. Always know exactly what’s working and what’s not.

Seamless customer experience solutions

Your customers don’t want to hear excuses from one department pleading ignorance of what happened in another. All they care about is how quickly and easily your business can meet their needs. BirdEye’s centralized dashboard displays real-time feedback from all customers, not just active online users or a sample survey portion. Categorize and assign issues to specific team members to ensure attentive follow-through and streamlined customer experience infrastructure. By unifying all interactions across the customer journey, BirdEye allows you to prevent any issue from slipping between the cracks.


 

About Naveen Gupta

naveen gupta

Entrepreneur, innovator, executive with experience building startups and managing $100M+ P&Ls at Fortune 500. 2011-2013 at RingCentral. 2010-2011 at Monster. 2005-2010 at Yahoo. 2000-2005 at UTStarcom, fastest growing company, pre-IPO startup to $2.9B revenue in 5 years. Today Co Founder and CEO at BirdEye. Find him on LinkedIn.

 

 About BirdEye

With BirdEye, it’s easier than ever to get new authentic customer reviews, building trust that leads to more sales. In today’s reputation economy, BirdEye provides the eyes, ears and algorithms necessary to create the five-star customer experiences that keep your business at the top.

Want to see it in action? Visit birdeye.com/scan-business/. To learn more, go to birdeye.com or call toll-free #1-800-561-3357. Follow us on LinkedInFacebook and Twitter.

About the author

Naveen Gupta

Entrepreneur, product innovator, executive with experience building startups and managing $100M+ P&Ls at Fortune 500. 2011-2013 at RingCentral (IPO). 2010-2011 at Monster. 2005-2010 at Yahoo. 2000-2005 at UTStarcom, fastest growing company, pre-IPO startup to $2.9B revenue in 5 years!

Product leadership: Launched industry leading products (cloud, mobile, advertising, search, social media, consumer Internet, monetization, content). Filed 4 patents.

Sales & marketing leadership: Managed P&L, revenue growth across US, Europe, Asia. Expert in hiring and retaining top talent.

Executive Education from Harvard Business School; MBA, Finance from NYU Stern & London Business School; B.S. Electrical Engineering from BITS Pilani

Specialties: Product innovation, product management, product marketing, P&L, strategy, general management, engineering, marketing, sales, BD.

CEO and Co-Founder at BirdEye.

Leave a Comment