19 May BirdEye’s new mobile app fits customer experience management in your pocket
Businesses can now take control of customer experience and reputation on-the-go
We’re thrilled to announce the debut of BirdEye’s mobile app, which fits all the platform’s sophisticated features in your pocket. Now, business owners can stay connected to real-time customer conversations anytime, anywhere, from any mobile device.
Now, wherever business go, they can take their customers with them.
The customer journey has been fragmented into a digitized consumer decision journey that unfolds primarily on mobile devices, so when it comes to business reputation and customer experience management, every second counts. That’s why we’ve designed this first-in-class mobile app, enabling businesses to access every micro-moment of the connected-customer journey and manage their reputation with a simple tap.
From one clean, intuitive mobile dashboard, the BirdEye app allows businesses to:
- Check in customers to enable in-moment feedback requests and easily build cloud-based customer lists
- Automatically send review requests via text message or email to customers, clients or patients
- Monitor new reviews from 60+ sites instantly–text, video, photo–on business phones or tablets
- Track social media activity for real-time sentiment to know what customers are saying at all times
- Instantly reply to all customer feedback from one easy-to-use dashboard
- Assess real-time reports of review, ratings, NPS scores, and consumer sentiment levels
- Auto-promote best reviews to business website, search engines, social channels, and 50+ consumer sites
- Manage all locations from any mobile device
“At BirdEye we’re reimagining how customer feedback can become a conversation, and we think that mobile is the environment where we can really make this happen,” says Pietro Consavari, VP Design at BirdEye. “Today’s workforce lives on mobile, where connected customers share their feedback and create informed collective experiences. Enabling businesses to enter this game-changing mobile landscape empowers them to leverage these customer connections and deliver truly next-generation customer experiences.”
Our goal is for businesses to monitor and analyze online feedback as instantaneously and smoothly as their customers share it. The BirdEye app takes in-moment customer experience insights to the next level, redefining the nature of customer feedback. Now, wherever business owners go, they can take their customers with them.
With BirdEye, it’s easier than ever to get new authentic customer reviews, building trust that leads to more sales. In today’s reputation economy, BirdEye provides the eyes, ears and algorithms necessary to create the five-star customer experiences that keep your business at the top.