26 May
New: custom email templates, Zapier integration and more

Zapier integration: all your customers, from all your apps, in one place You’re already able to send SMS and email review requests automatically, but now you can grow your customer database automatically too! BirdEye’s new integration with Zapier makes it easy to reach out to all...

10 May
BirdEye announces launch of next-generation customer surveys

BirdEye survey platform lets businesses engage Millennials at key moments of customer journey   We're excited to announce the launch of BirdEye's next-generation customer surveys, which let businesses send surveys that customers actually want to respond to, and promote responses on third-party review sites. In the modern customer...

13 Feb
BirdEye raises $25M: an open letter from CEO Naveen Gupta

I’m excited to announce that BirdEye has raised $25 million in funding led by World Innovation Lab and Trinity Ventures (read TechCrunch coverage and official press release to learn more). We’re fortunate to add Rob Theis to our Board of Directors. Rob has a formidable...

14 Nov
Use customer feedback to dominate Black Friday

The infamous kick-off of holiday shopping season lurks just around the corner. This year, approach Black Friday through the eyes of your customers to boost sales not only that day, but the whole year to follow. Look beyond the holiday season While many customers will be...

Kevin Durant Featured BirdEye
26 Oct
Customer feedback can bring Kevin Durant to your business!

Customers are all connected online, and their comments have serious power. If they like your business, they’ll spread the word far and wide, bringing more customers through your door--possibly even an NBA all-star. Kevin Durant of the Golden State Warriors may be a famous athlete with...

customer experience platform
13 Sep
BirdEye launches Athena for insights and competitor analysis

Actionable intel from customer feedback enables direct customer experience improvement   We're excited to announce the release of Athena, our enhanced Natural Language Processing (NLP) engine that provides businesses with actionable insights on feedback from their own and their competitors’ customers. Athena is built for operational leaders to...

healthcare customer experience
30 Aug
Vibra Healthcare selects Birdeye for patient experience

BirdEye program accelerates patient feedback, response and issue resolution to improve overall patient experience How does a leading hospital system rapidly expand nationwide while keeping patient satisfaction levels high? Vibra Healthcare does it by incorporating real-time patient feedback management and testimonial marketing into a single platform. We're...

03 Aug
BirdEye Adds Zillow and Trulia Reviews to its Network

Partnership enables real estate professionals to broaden their reach by leveraging more than 2 million reviews from Zillow and Trulia   Buying a house is a huge investment--homebuyers want proof they can trust their realtor. That's why they increasingly turn to online reviews before selecting a real...

27 May
BirdEye launches new 2016 profiles

Make an unforgettable digital impression with BirdEye's new profiles. The customer journey is mobile, and it’s picking up speed. We’ve launched cutting-edge new BirdEye profiles so businesses can keep pace. Not only do BirdEye’s 2016 profiles have a fresh new look, they’re designed to benefit businesses’...

19 May
BirdEye’s mobile app enables on-the-go reputation management

Businesses can now take control of customer experience and reputation on-the-go We're thrilled to announce the debut of BirdEye's mobile app, which fits all the platform's sophisticated features in your pocket. Now, business owners can stay connected to real-time customer conversations anytime, anywhere, from any mobile device. [blockquote...

13 Apr
BirdEye uses NLP and machine learning for customer insights

  Businesses get a leg up by running natural language processing (NLP) not only on their own customers’ feedback, but on their competitors’ public data (100s of review sites and social media sites) The BirdEye platform has expanded its Natural Language Processing (NLP) and machine learning algorithms for...

30 Mar
Boost online presence with free Scan-Your-Business tool

Scan Your Business Tool allows businesses to track and improve their online presence, reputation, and competitive ranking on Google Want to know how your business appears online? We’re excited to announce the launch of our new free Scan Your Business tool, available for everyone to access. This...

01 Mar
BirdEye Expanding with New Offices in Dallas and Denver

Fast-Growing Reputation and CX Company Now Aggressively Hiring Sales and Support   DALLAS, TX and DENVER, CO--BirdEye Inc, a next-generation reputation management and customer experience platform, has expanded its sales and customer service initiatives by opening new offices in Dallas, Texas and Denver, Colorado. In these new offices,...