CustomerExperience_killedthetaxi_featured_2 (2)
10 Aug
Customer Experience Killed the Taxi Cab

Fast. Friendly. Frictionless. Today’s customers accept nothing less. That is why this year, 89% of companies expect to compete primarily on the basis of customer experience.     This January, Yellow Cab Co Op, the largest traditional taxi cab company, filed for bankruptcy. Meanwhile, ridesharing apps like Uber and...

In_Moment_Car
07 Mar
In-Moment Customer Feedback: Every Second Counts

Customer experience is determined in the blink of an eye. The BirdEye platform provides immediate solutions that transcend demographics using in-moment feedback tools that prevent problems before they occur, letting you engage with every customer when sentiment is still fresh.   Customer feedback is mobile It's shared in an...

pizzapizza
10 Feb
Customer Experience: The Secret Ingredient

Pizza Hut and Domino's aren't the heroes America kneads   There are two types of people in this country: those who love pizza, and liars. For decades this movie night, birthday party, game day staple has conditioned us to perk up at the sound of a doorbell....

Chipotle-1940x1028
01 Feb
What do customers want from Chipotle in 2016?

E. coli with a side of guacamole?   It’s never comforting to hear your tacos may be seasoned with disease. Chipotle, the burrito chain built on serving “food with integrity”, has severely contaminated its reputation with 55 virus outbreaks in 11 states across the US in 2015....

man-business-texting
17 Jun
Getting Direct Reviews on Google & Facebook via Mobile SMS

BirdEye platform helps businesses overcome barriers to direct customer reviews on major review sites.   We're excited to announce our latest breakthrough feature on our industry-leading business reputation marketing platform. Now businesses can get customer reviews directly on Google and Facebook using automated mobile SMS and our deep linking...

Your Online Reputation – Go Deep or Go Wide?

The higher up your business appears in Google searches, the better your chances of being considered by a consumer — a potential sale! To a lot of businesses, reviews on a Google+ page seem to be the only reason for Google to rank them higher....