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08 Apr
Brands must own this moment

Stroll over to internetlivestats.com and take a peek at how many people are active on Facebook, uploading to Instagram, tweeting, and watching videos on YouTube. At the moment I checked, there were 1.4 billion active users on Facebook alone - that's a hell of a...

SMBSOLUTIONS_Header2
22 Sep
SMB Solutions: Marketing Your Online Reputation

Online reputation management is crucial to conversion. Even if your current brand marketing strategies are helping your search engine ranking, you're unlikely to get any new customers if your business shows up on Google with a poor online reputation. Your own advertisements and SEO efforts can...

BirdEye_Reviews_Mobile_App
19 May
BirdEye’s new mobile app fits customer experience management in your pocket

Businesses can now take control of customer experience and reputation on-the-go   We're thrilled to announce the debut of BirdEye's mobile app, which fits all the platform's sophisticated features in your pocket. Now, business owners can stay connected to real-time customer conversations anytime, anywhere, from any mobile device. [blockquote...

In_Moment_Car
07 Mar
In-Moment Customer Feedback: Every Second Counts

Customer experience is determined in the blink of an eye. The BirdEye platform provides immediate solutions that transcend demographics using in-moment feedback tools that prevent problems before they occur, letting you engage with every customer when sentiment is still fresh.   Customer feedback is mobile It's shared in an...

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01 Mar
BirdEye Expanding with New Offices in Dallas and Denver

Fast-Growing Reputation and CX Company Now Aggressively Hiring Sales and Support   DALLAS, TX and DENVER, CO--BirdEye Inc, a next-generation reputation management and customer experience platform, has expanded its sales and customer service initiatives by opening new offices in Dallas, Texas and Denver, Colorado. In these new offices,...

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01 Feb
What do customers want from Chipotle in 2016?

E. coli with a side of guacamole?   It’s never comforting to hear your tacos may be seasoned with disease. Chipotle, the burrito chain built on serving “food with integrity”, has severely contaminated its reputation with 55 virus outbreaks in 11 states across the US in 2015....

BirdEye founders Neeraj Gupta and Naveen Gupta
28 Jan
An Open Letter from BirdEye CEO, Naveen Gupta

I’m excited to announce that BirdEye raised $8M from Silicon Valley Who's Who, led by Trinity Ventures (welcome Ajay to Board of directors!), Salesforce founder Marc Benioff, Yahoo co-founder Jerry Yang and world-class investors and advisors — Starbucks board director, Clara Shih; Godfather of AdSense,...

BIRDEYE_HOTTESTCOMPANY
13 Nov
BirdEye Selected Hottest Company by Plug and Play Tech Center

We're incredibly tickled over being named Hottest Company by Plug and Play Tech Center, the global leader in monitoring disruptive companies in the digital space. BirdEye was selected from a portfolio of 300+ companies that were evaluated on four parameters – Growth, Business Model, IP Value and Leadership Team. Based in Sunnyvale,...

young beautiful hipster woman using smart phone in the city
17 Jul
Google Lifts Barriers to Review Rating Stars on Google Ads

Changes by Google good for Business Reputation Marketing.   Three chirps for Google! They’ve just released changes that will greatly assist businesses with their reputation marketing. Today’s post focuses on one of the changes most important for businesses — the ability to include Google Local review stars...

beachscene
26 Jun
Hospitality, Travel Industries Embrace Transparency in Online Reviews

Transparency, authenticity and acting on feedback lead to consumer trust, improved online reputation and more customers. The tides of change have taken hold in the world of commerce. Today's consumers, particularly millennials, are increasingly turning to customer reviews for key information in making buying decisions. On your next vacation, would you...

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17 Jun
Getting Direct Reviews on Google & Facebook via Mobile SMS

BirdEye platform helps businesses overcome barriers to direct customer reviews on major review sites.   We're excited to announce our latest breakthrough feature on our industry-leading business reputation marketing platform. Now businesses can get customer reviews directly on Google and Facebook using automated mobile SMS and our deep linking...

Reputation Management & Online Presence report
29 Apr
BirdEye Launches Free Presence & Business Reputation Diagnostics Tool

Scan Your Business app enables any business to run a free instant report of how their business appears on 50+ consumer sites We're excited here at BirdEye to announce today's launch of Scan Your Business, a free app for businesses to quickly assess their online presence and business...

BirdEye Enterprise Analytics
12 Feb
Enterprise CMOs Now Have a Finger on the Pulse of Competitors’ Customers

BirdEye launches Competitor Analytics using proprietary Natural Language Processing and Machine Learning   Enterprise CMOs can benchmark vs. competitors on customer sentiment, reviews & ratings, keywords, operational metrics   Today, BirdEye announced the launch of Competitor Analytics as part of its comprehensive enterprise platform. Competitor Analytics provides enterprises with competitive...

Team surgeon at work in operating room.
10 Feb
BirdEye for Healthpointe

Healthcare enterprise improves patient care & satisfaction with BirdEye reputation platform   Healthpointe, a multidisciplinary healthcare organization offering a full range of occupational medical services, is a leader in integrating cutting edge technology to achieve their mission of continuously seeking ways to improve patient satisfaction.  [blockquote text="“We look for innovative...

3Imacs_Insights_Birdeye
18 Dec
BirdEye Launches Enterprise Analytics

One-Stop Reputation Management for Thousands of Locations Good news from BirdEye for enterprise! We're excited to announce the launch of a batch of powerful analytics capabilities on the BirdEye platform geared exclusively for enterprise. The new enterprise analytics tools are built upon our industrial strength online...

YouTube_ChannelArt2016
13 Aug
BirdEye acquires MPACT Magic, a reputation management company

BirdEye announced today that it has acquired MPACT Magic, a Las Vegas based reputation management company. All the MPACT customers, partners and employees are now part of BirdEye Inc. At BirdEye, we enable businesses to monitor customer sentiment, protect their brand, and promote positive reputation. We have...