{"id":16556,"date":"2017-02-13T19:19:35","date_gmt":"2017-02-14T03:19:35","guid":{"rendered":"http:\/\/birdeye.com\/blog\/?p=16556"},"modified":"2024-02-05T00:00:49","modified_gmt":"2024-02-05T08:00:49","slug":"ceo-naveen-gupta-birdeye-raises-25m","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/ceo-naveen-gupta-birdeye-raises-25m\/","title":{"rendered":"Birdeye raises $25M: an open letter from CEO Naveen Gupta"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\" id=\"h-open-letter-from-birdeye-ceo-naveen-gupta\">Open letter from Birdeye CEO, Naveen Gupta<\/h2>\n\n\n\n<p>I\u2019m excited to announce that <a href=\"https:\/\/birdeye.com\/\">Birdeye<\/a> has raised $25 million in funding led by World Innovation Lab and Trinity Ventures (read <a href=\"https:\/\/techcrunch.com\/2017\/02\/13\/birdeye-raises-another-25-million-for-customer-feedback-monitoring-software\/\" target=\"_blank\" rel=\"noopener noreferrer\">TechCrunch coverage<\/a> and <a href=\"https:\/\/www.prweb.com\/releases\/2017\/02\/prweb14060351.htm\" target=\"_blank\" rel=\"noopener noreferrer\">official press release<\/a> to learn more). We\u2019re fortunate to add Rob Theis to our Board of Directors. Rob has a formidable track record of taking companies public including HubSpot, RingCentral, DocuSign, and BrightRoll. My prior relationship and experience with him was our main driver for partnering with WIL.<\/p>\n\n\n\n<p>2016 was a year of incredible growth \u2014 we launched a new enterprise platform, grew revenue 3x, opened <a href=\"https:\/\/birdeye.com\/blog\/birdeyes-new-offices-dallas-denver\/\">three new offices<\/a>, expanded our R&amp;D and customer success teams, and signed partnership and <a href=\"https:\/\/birdeye.com\/blog\/birdeye-adds-reviews-from-zillow-trulia-network\/\">Zillow<\/a>. I\u2019d like to thank our 15,000+ customers, 250+ partners, and 100+ employees. The tremendous progress in the past year was made possible by you.<\/p>\n\n\n\n<p>All this growth was driven by one question: How can we help businesses grow?<\/p>\n\n\n\n<p>We believe when businesses make their customers happy, their customers do their marketing for them. So our goal is to provide the most comprehensive solution for customer experience and business reputation.<\/p>\n\n\n\n<p>In September, we launched <a href=\"https:\/\/birdeye.com\/customer-insights\/\">Business Insights<\/a> and <a href=\"https:\/\/birdeye.com\/competitive-benchmarking\/\">Competitor Analysis<\/a> products that give businesses unprecedented access to customer insights in their entire market. David\u2019s Bridal, the largest retailer of bridal gowns in America, uses Birdeye across their 300 stores to improve their net promoter scores and rapidly enhance store operations.<\/p>\n\n\n\n<p>This month, we\u2019re launching next-gen <a href=\"https:\/\/birdeye.com\/surveys\/\">Customer Surveys<\/a>, allowing businesses to solve problems faster than ever. Unlike the traditional long-form surveys, our new \u201cpick 1\u201d surveys allow businesses to match the modern customer\u2019s rhythm, enabling them to get quick feedback from Millennials at key moments of truth in their customer journey. It&#8217;s time to say goodbye to 20-question surveys, and hello to the most intuitive <a href=\"https:\/\/birdeye.com\/surveys\/\">survey design yet<\/a>.<\/p>\n\n\n\n<p>In 2017, we will further accelerate our product innovation and customer success. The latest round of funding will be invested in launching new advanced features that businesses want. For us, it\u2019s not about the technology we build. The technology makes businesses grow. Watching our customers use our technology to succeed \u2014 that\u2019s what it\u2019s about.<\/p>\n\n\n\n<p>Naveen Gupta<br>CEO Birdeye<\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Open letter from Birdeye CEO, Naveen Gupta I\u2019m excited to announce that Birdeye has raised $25 million in funding led by World Innovation Lab and Trinity Ventures (read TechCrunch coverage and official press release to learn more). We\u2019re fortunate to add Rob Theis to our Board of Directors. Rob has a formidable track record of [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8542],"tags":[],"class_list":["post-16556","post","type-post","status-publish","format-standard","hentry","category-birdeye-updates"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Birdeye raises $25M: A letter from CEO Naveen Gupta | Birdeye<\/title>\n<meta name=\"description\" content=\"Birdeye CEO Naveen Gupta&#039;s open letter - Birdeye has raised $25 million in funding led by World Innovation Lab and Trinity Ventures and added Rob Theis to the Board of Directors.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/16556\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Birdeye raises $25M: an open letter from CEO Naveen Gupta\" \/>\n<meta property=\"og:description\" content=\"Birdeye CEO Naveen Gupta&#039;s open letter - 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