{"id":17012,"date":"2017-12-01T02:51:49","date_gmt":"2017-12-01T02:51:49","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=17012"},"modified":"2024-02-05T00:36:49","modified_gmt":"2024-02-05T08:36:49","slug":"how-to-ask-for-feedback-from-customers","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/how-to-ask-for-feedback-from-customers\/","title":{"rendered":"How to ask for feedback from customers: Three sample emails"},"content":{"rendered":"\n<p>Getting feedback is amazing for your business always.&nbsp; But asking for that feedback from customers can be quite tricky. There are several ways to go about it.&nbsp; But what\u2019s best for one business might not work for another. It all comes down to the way you ask (and when you ask) your customers which determines whether they provide it or not.<\/p>\n\n\n\n<p>How do you write an email asking for feedback?&nbsp; <a href=\"https:\/\/birdeye.com\/blog\/dynamic-email-in-gmail\/\">Email<\/a> is a very effective way to ask customers for feedback as long as it\u2019s done in a timely manner. However, customers today are wired into their phones 24\/7, so SMS requests (texts) often have a higher conversion rate into reviews.&nbsp;&nbsp;Since every customer base is different, Birdeye lets businesses request reviews both through email and SMS.<\/p>\n\n\n\n<p>Before we examine how to ask for feedback from your customers with some helpful email example examples you can use right away, are you ready to discover why <a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\">online reputation management<\/a> is crucial for your multi-location business in under 15 minutes? Hear 10 tips that can help each one of your locations get discovered online. By the end of this <strong>audio guide<\/strong>, you will know how to <a href=\"https:\/\/birdeye.com\/blog\/review-generation\/\">start collecting more reviews<\/a> from customers in order to drive conversions! Reviews are important to businesses because they offer fast, authentic feedback from customers. Negative reviews can leave a bad taste in your mouth but there are ways you can deal with them and prevent brand reputation issues&#8211; like how some companies will only collect positive customer comments at each location rather than on the company level.<gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/p>\n\n\n\n<div id=\"buzzsprout-player-8393182\"><\/div><script src=\"https:\/\/www.buzzsprout.com\/1750396\/8393182-online-reputation-management-10-essential-tips-for-success.js?container_id=buzzsprout-player-8393182&amp;player=small\" type=\"be-lazy-script\" data-lazy-type=\"text\/javascript\" defer=\"\" charset=\"utf-8\"><\/script>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-how-to-ask-for-feedback-from-customers\" data-level=\"2\">How to ask for feedback from customers?<\/a><ul><li><a href=\"#h-1-ask-for-a-rating\" data-level=\"3\">1. Ask for a rating.<\/a><\/li><li><a href=\"#h-2-ask-for-a-third-party-review\" data-level=\"3\">2. Ask for a third-party review.<\/a><\/li><li><a href=\"#h-3-send-a-survey-link\" data-level=\"3\">3. Send a survey link<\/a><\/li><\/ul><\/li><li><a href=\"#h-want-to-know-more-about-collecting-customer-feedback\" data-level=\"2\">Want to know more about collecting customer feedback?\u00a0<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-ask-for-feedback-from-customers\">How to ask for feedback from customers?<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-ask-for-a-rating\">1. Ask for a rating.<\/h3>\n\n\n\n<p>There are a few ways you can ask for a rating from your customers. You can use the standard 5-star scale:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image1-1024x727.png\" alt=\"5-star feedback request\" class=\"wp-image-29451\" width=\"512\" height=\"364\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image1-1024x727.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image1-300x213.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image1-768x545.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image1-810x575.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image1-1140x809.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image1.png 1200w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<p>Another way to ask for feedback from your customers could be using&nbsp;the <a href=\"https:\/\/birdeye.com\/blog\/net-promoter-score-explained\/\">Net Promoter Score<\/a> method:<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image2-1024x656.png\" alt=\"NPS survey\" class=\"wp-image-29452\" width=\"512\" height=\"328\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image2-1024x656.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image2-300x192.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image2-768x492.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image2-810x519.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image2-1140x730.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image2.png 1202w\" sizes=\"(max-width: 512px) 100vw, 512px\" \/><\/figure>\n<\/div>\n\n\n<p>Traditionally, you&#8217;d <a href=\"https:\/\/birdeye.com\/surveys\/\" data-type=\"URL\" data-id=\"https:\/\/birdeye.com\/surveys\/\">survey<\/a> your customers with the one question, &#8220;Would you recommend us?&#8221; Based on their 1-10 rating, you&#8217;d classify your customers into three categories: detractors, passives, and promoters.<\/p>\n\n\n\n<p><strong>The benefits?<\/strong> This way is&nbsp;quick, easy, and quantifiable.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-ask-for-a-third-party-review\">2. Ask for a third-party review.<\/h3>\n\n\n\n<p>Requesting feedback from clients: Amplify customer voices to the public. Include direct links to the review sites that are most important to your industry. Such as Zocdoc if you are in healthcare.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"703\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image3-1024x703.png\" alt=\"review request\" class=\"wp-image-29450\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image3-1024x703.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image3-300x206.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image3-768x527.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image3-810x556.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image3-1140x782.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image3-145x100.png 145w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image3-380x260.png 380w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Blog_How-to-ask-for-feedback-from-customers_Content-image3.png 1202w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><strong>The benefits?&nbsp;<\/strong>&nbsp;Your business gets free promotion, boosts ratings, and improves search engine optimization (SEO).<\/p>\n\n\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-send-a-survey-link\">3. Send a survey link<\/h3>\n\n\n\n<p>With a customer service email, you can get deeper insights into key areas of your business operations with custom surveys that ask only the questions that matter most. Here&#8217;s a sample. <\/p>\n\n\n\n<p><strong>The benefits?<\/strong>&nbsp;Run surveys for everything, including market research, employee engagement, and <a href=\"https:\/\/birdeye.com\/blog\/customer-experience\/\" data-type=\"URL\" data-id=\"https:\/\/birdeye.com\/blog\/customer-experience\/\">customer experience<\/a>. Knowing what your customers really want (or really don&#8217;t want) is a huge part of making your customers happy (and keep them coming back for more).<\/p>\n\n\n\n<p>Ask customers for feedback email:&nbsp;<em>Customers<\/em>&nbsp;are happy when you fix their problems. But they forget to share their experience with others. The&nbsp;<em>feedback<\/em>&nbsp;interview solves this problem. How does it work? You simply&nbsp;<em>ask customers<\/em>&nbsp;for their&nbsp;<em>feedback.&nbsp;<\/em>And how do you ask your&nbsp;customers for feedback? Just review samples 1-3 above. Now get started collecting that feedback!<\/p>\n\n\n\n<p>Before you send any emails to your customers, make sure you define your goals and decide how you plan to measure success. Don\u2019t stress out, just relax &#8212; all of Birdeye\u2019s email, SMS, and survey templates are totally customizable so you can continue making tweaks until you find what\u2019s just right for your business.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full\"><img decoding=\"async\" width=\"896\" height=\"420\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/survey_link.png\" alt=\"\" class=\"wp-image-40809\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/survey_link.png 896w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/survey_link-300x141.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/survey_link-768x360.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/survey_link-810x380.png 810w\" sizes=\"(max-width: 896px) 100vw, 896px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-want-to-know-more-about-collecting-customer-feedback\">Want to know more about collecting customer feedback?&nbsp;<\/h2>\n\n\n\n<p>Sending a review and\/or survey request is just the beginning. Ultimately, the best businesses use this feedback to implement fantastic experiences across the board. &nbsp; Check out our free guide to find out how your team can build a winning customer feedback process from start to finish. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\" data-type=\"re-block\" data-name=\"regular_360customerfeedback_29371_banner\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/a-360-degree-approach-to-customer-feedback\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/A-360-degree-approach-to-feedback-from-customers.jpg\" data-clicktag=\"regular_360customerfeedback_29371_banner\" alt=\"\" class=\"wp-image-29370\"><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Getting feedback is amazing for your business always.&nbsp; But asking for that feedback from customers can be quite tricky. There are several ways to go about it.&nbsp; But what\u2019s best for one business might not work for another. It all comes down to the way you ask (and when you ask) your customers which determines [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":29448,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8582,8550],"tags":[],"class_list":["post-17012","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-get-more-reviews","category-online-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to ask for feedback from customers and examples I Birdeye<\/title>\n<meta name=\"description\" content=\"How to ask for feedback from customers - Asking for feedback may sound simple, but there are several ways to go about it. 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