{"id":17027,"date":"2019-02-25T03:06:49","date_gmt":"2019-02-25T11:06:49","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=17027"},"modified":"2026-03-12T00:49:41","modified_gmt":"2026-03-12T07:49:41","slug":"how-to-delete-google-reviews","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/","title":{"rendered":"How to delete Google reviews"},"content":{"rendered":"\n<p>To delete or edit Google reviews, sign in to your Google account, go to &#8220;Your contributions&#8221; on Google Maps, select &#8220;Reviews,&#8221; choose the review, click the three dots, and select the appropriate option: &#8220;Edit review&#8221; or &#8220;Delete.&#8221;<\/p>\n\n\n\n<p><strong>Summary<\/strong><\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">Online reviews play a major role in shaping how consumers evaluate brands. In Birdeye\u2019s <a href=\"https:\/\/birdeye.com\/blog\/state-of-online-reviews\/\">recent survey of over 200,000 consumers<\/a>, online reviews increased by <strong>5% year over year, with 79% of those reviews appearing on Google<\/strong>, reinforcing the platform\u2019s influence on brand reputation. While reviews help consumers make informed decisions, there are situations where a review may need to be edited or removed, such as when a reviewer wants to update their feedback or when a review violates Google\u2019s policies.<br><br>For multi-location brands and enterprises, understanding how Google reviews work is essential for protecting reputation and maintaining consumer trust. In this blog, we explain how reviewers can delete or edit their reviews, how brands can report inappropriate reviews, and how to handle negative feedback when a review cannot be removed.<\/pre>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-what-is-a-google-review\" data-level=\"2\">What is a Google review?<\/a><\/li><li><a href=\"#want-to-delete-a-google-review\" data-level=\"2\">How to delete Google reviews you left for a business?<\/a><\/li><li><a href=\"#h-why-delete-a-google-review-nbsp\" data-level=\"2\">Why delete a Google review?\u00a0<\/a><\/li><li><a href=\"#h-can-you-delete-a-review-on-google-nbsp\" data-level=\"2\">Can you delete a review on Google?\u00a0<\/a><ul><li><a href=\"#h-why-can-t-you-delete-google-reviews-as-a-business-owner\" data-level=\"3\">Why can&#8217;t you delete Google reviews as a business owner?<\/a><\/li><\/ul><\/li><li><a href=\"#h-how-to-remove-bad-reviews-from-google-business-profile\" data-level=\"2\">How to remove bad reviews from Google Business Profile?<\/a><ul><li><a href=\"#h-understand-google-review-policies\" data-level=\"3\">Understand Google review policies<\/a><\/li><\/ul><\/li><li><a href=\"#h-how-to-delete-a-google-review-from-your-google-business-profile\" data-level=\"2\">How to delete a Google review from your Google Business Profile?<\/a><\/li><li><a href=\"#h-how-to-delete-google-reviews-on-android\" data-level=\"2\">How to delete Google reviews on Android?<\/a><\/li><li><a href=\"#h-how-to-delete-google-reviews-on-iphone-and-ipad\" data-level=\"2\">How to delete Google reviews on iPhone and iPad?<\/a><\/li><li><a href=\"#h-how-to-respond-to-bad-reviews-you-can-t-delete\" data-level=\"2\">How to respond to bad reviews you can\u2019t delete?<\/a><ul><li><a href=\"#h-approach-it-professionally\" data-level=\"3\">Approach it professionally<\/a><\/li><li><a href=\"#h-prepare-a-response\" data-level=\"3\">Prepare a response<\/a><\/li><li><a href=\"#h-ask-the-customer-to-edit-their-review\" data-level=\"3\">Ask the customer to edit their review<\/a><\/li><\/ul><\/li><li><a href=\"#h-frequently-asked-questions-about-how-to-delete-google-reviews\" data-level=\"2\">Frequently asked questions about how to delete Google reviews<\/a><\/li><li><a href=\"#birdeye-deals-with-negative-reviews\" data-level=\"2\">How Birdeye can help you manage reviews<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-is-a-google-review\">What is a Google review?<\/h2>\n\n\n\n<p>A Google review is created by a customer for a company, product, or service posted on the Google platform. This includes star ratings and written testimonials that showcase a customer&#8217;s experience. Thus, <a href=\"https:\/\/birdeye.com\/blog\/google-reviews\/\">Google reviews<\/a> are very important for the success of your company. Customers can find and leave Google reviews on Google Search, <a href=\"https:\/\/birdeye.com\/blog\/8-easy-steps-for-google-maps-optimization\/\">Google Maps<\/a>, and Google Business Profile.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"want-to-delete-a-google-review\">How to delete Google reviews you left for a business?<\/h2>\n\n\n\n<p>Google empowers customers to delete reviews they leave for a business. If you\u2019re a customer feeling bad or awkward about leaving a bad review, here\u2019s how you can delete or edit it easily:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Open your web browser or Google Maps<\/li>\n\n\n\n<li>Click on the \u201cMenu\u201d in the top left.<\/li>\n\n\n\n<li>Select &#8220;Your <a href=\"http:\/\/google.com\/maps\/contrib\/\/reviews\/\">contributions<\/a>.\u201d<\/li>\n\n\n\n<li>Click on &#8220;Reviews.&#8221; Locate the review you want to edit.<\/li>\n\n\n\n<li>Click on the three dots.<\/li>\n\n\n\n<li>Choose &#8220;Edit\/delete review.&#8221;<\/li>\n\n\n\n<li>Click &#8220;Save.&#8221;<\/li>\n<\/ol>\n\n\n\n<p>This is an easy process that customers can use to remove their Google reviews. Do send this to your now happy customers who are happy to remove the review they left on your profile.&nbsp;<\/p>\n\n\n\n<div class=\"try-for-free-block\" style=\"display: flex; align-items: center; padding: 32px; background: #0d47a1; border-radius: 30px; margin: 0 0 30px;\">\n<div class=\"txt-block\" style=\"padding-right: 20px;\">\n<h3 style=\"font-size: 28px; font-weight: 400; color: #fff; line-height: 1.5; margin: 0 0 20px;\">More Reviews, More Revenue. Grow with Birdeye Reviews &amp; Reputation Management.<\/h3>\n<p style=\"font-size: 18px; font-weight: 400; color: #fff; line-height: 1.7; margin: 0 0 20px;\">Want to see the impact of Birdeye on your business? Watch the Free Demo Now.<\/p>\n<\/div>\n<div class=\"btn-block\" style=\"min-width: 180px;\"><a href=\"https:\/\/birdeye.com\/pricing\/\" style=\"width: 100%; background: #fff; padding: 10px 20px; display: flex; justify-content: center; border-radius: 6px; font-size: 13px; font-weight: 600; color: #0d47a1; margin: 0 0 20px; border: 1px solid transparent; cursor: pointer;\">See Pricing<\/a> <a href=\"https:\/\/birdeye.com\/free-demo\/\" style=\"width: 100%; background: #0d47a1; padding: 10px 20px; display: flex; justify-content: center; white-space: nowrap; border-radius: 6px; font-size: 13px; font-weight: 600; color: #fff; border: 1px solid #fff; cursor: pointer;\">FREE DEMO<\/a><\/div>\n<\/div>\n\n\n\n<pre class=\"wp-block-preformatted\"><strong>How to edit Google reviews on the computer?<\/strong>\nThe same process applies even when you want to edit\/remove Google reviews on the computer\/desktop: \n1. Go to Google Maps \n2. Click on the three horizontal lines (hamburger menu) in the top left corner of the Google Maps webpage.\n3. Click on \"Your contributions.\"\n4. Scroll down or navigate to the \"Reviews\" tab to find the review you want to edit.\n5. Click on the review you wish to edit. \nNow edit the text of your review as needed.\n6. Save changes made. <\/pre>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-delete-a-google-review-nbsp\">Why delete a Google review?&nbsp;<\/h2>\n\n\n\n<p>For brands, deleting a Google review can be essential to maintain a positive <a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\">online reputation<\/a> and protect the integrity of their brand. A negative review can unfairly affect a company&#8217;s rating and damage the brand&#8217;s ability to attract potential customers.\u00a0A <a href=\"https:\/\/birdeye.com\/blog\/online-reviews-report-2023-on-multi-location-businesses\/\">recent Birdeye study<\/a> showed that <strong>87% of customers<\/strong> decided not to buy from a business if they had negative reviews.<\/p>\n\n\n\n<p>On the other hand, individuals may want to delete a Google review for personal reasons; they may want to protect their privacy, or the company they wrote a negative review about solved their issue satisfactorily.<\/p>\n\n\n\n<p>There are only two ways to remove a Google review from the <a href=\"https:\/\/birdeye.com\/blog\/google-my-business\/\">Google Business Profile<\/a>. While there is no single button to get rid of unsavory reviews, here&#8217;s what you can do:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Reach out to the customer who wrote the review and attempt a resolution.<\/li>\n\n\n\n<li><a href=\"https:\/\/birdeye.com\/blog\/how-to-contact-google-customer-service\/\">Contact the Google support team<\/a> to remove the review.&nbsp;<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-can-you-delete-a-review-on-google-nbsp\">Can you delete a review on Google?&nbsp;<\/h2>\n\n\n\n<p>Yes, you can delete a review on Google if you have written it for a business.&nbsp;<\/p>\n\n\n\n<p>According to Google\u2019s policies, only those who wrote the review can delete a review on Google.&nbsp;<\/p>\n\n\n\n<p>Customers looking to remove a bad review from Google can do so from their Google account. However, business owners looking to get rid of a bad review from Google can\u2019t delete a review directly and can only report it to Google if it violates Google policies.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-why-can-t-you-delete-google-reviews-as-a-business-owner\">Why can&#8217;t you delete Google reviews as a business owner? <\/h3>\n\n\n\n<p>Businesses can\u2019t delete Google reviews from their business profile, as Google\u2019s review system is designed to provide an open and impartial platform for users to share their opinions and experiences. This policy is in place to maintain transparency and prevent businesses from selectively removing negative reviews and creating a misleading image.<\/p>\n\n\n\n<p>Businesses can only remove reviews from their Google Business Profile if they are fake or violating Google\u2019s policies by reporting it to Google.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-remove-bad-reviews-from-google-business-profile\">How to remove bad reviews from Google Business Profile?<\/h2>\n\n\n\n<p>You can remove bad reviews from your Google Business Profile by contacting Google if it is fake, spam, biased, or a conflict of interest. <\/p>\n\n\n\n<p>Not every negative or unsavory Google review comes from an actual customer experience. Companies worldwide continue to face the issues of spam reviews, bots, fake reviews, and bad faith reviews from vested interests.<\/p>\n\n\n\n<p>This means that a company&#8217;s Google Business Profile may not accurately reflect customer experience and needs to be corrected.<\/p>\n\n\n\n<p>Here&#8217;s what you can do in such a scenario:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Understand Google review policies.&nbsp;<\/li>\n\n\n\n<li>Report the Google review.<\/li>\n\n\n\n<li>Respond professionally to negative reviews and resolve issues to improve customer experience.<\/li>\n<\/ul>\n\n\n\n<p>Let&#8217;s explore each of these measures in detail.&nbsp;<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cWe are a fairly large company &#8211; 1,000 employees. We&#8217;ve been using Birdeye for 5 years and now have nearly 25,000 reviews with a 4.8-star rating. We have decreased our negative reviews through their ticketing system. Also, it has great analytics and listing services for citations and directories. Having worked closely with them, I can tell you about their excellent customer service. They handle any issue quickly, and there have only been a few over the time we&#8217;ve worked together. I like that Birdeye is an international company with 24\/7 customer support. In my opinion, they are the best reputation companies on the market today.\u201d&nbsp;<\/p>\n<cite>Brad Henderson, Alert 360 Home Security<\/cite><\/blockquote>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/how-to-get-more-google-reviews-a-no-nonsense-guide\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Narrow-NEW-How-to-get-more-Google-Reviews-Narrow.png\" alt=\"google reviews guide\" class=\"wp-image-46185\"\/><\/a><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-understand-google-review-policies\">Understand Google review policies<\/h3>\n\n\n\n<p>If you want to get rid of a bad Google review, the first step is to understand the platform\u2019s <a href=\"https:\/\/support.google.com\/contributionpolicy\/answer\/7400114?hl=en\">review policies<\/a> and see if they fit.&nbsp;<\/p>\n\n\n\n<p>According to Google, here is a list of reasons to remove a review:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Spam and fake content-<\/strong> Content should reflect genuine experiences and not be placed in an attempt to manipulate ratings.<\/li>\n\n\n\n<li><strong>Off-topic<\/strong>&#8211; Content should be related to the specific location being reviewed.<\/li>\n\n\n\n<li><strong>Restricted content<\/strong>&#8211; No calls-to-action for materials restricted by law, such as alcohol, tobacco, guns, etc.<\/li>\n\n\n\n<li><strong>Conflict of interest<\/strong>&#8211; company owners, employees, and employees of competing companies cannot write reviews.<\/li>\n<\/ul>\n\n\n\n<p>If the review in question falls into these categories, you can contact Google and report these to be removed.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"686\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/delete-a-google-review-additional-image-1024x686.jpg\" alt=\"Image shows the notification that appears when a review is removed from Google Business Profile\" class=\"wp-image-49290\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/delete-a-google-review-additional-image-1024x686.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/delete-a-google-review-additional-image-300x201.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/delete-a-google-review-additional-image-768x515.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/delete-a-google-review-additional-image-810x543.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/delete-a-google-review-additional-image-1140x764.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/delete-a-google-review-additional-image.jpg 1146w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>If Google finds the review to be in violation of its content policies, the platform will remove the review and send you a notification as confirmation.&nbsp;<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\"><strong>How long does it take Google to remove a review?\n<\/strong>There is no fixed timeframe, and several factors can influence the review process. \nAs they receive a large number of review removal requests daily, they prioritize reviews that violate their policies, such as reviews containing hate speech or personal information. \n\nOther factors that influence the Google's decision to remove reviews are:\n- Accuracy and completeness of the information provided \n- Appeals\n- Complex cases\n- Review of the review<\/pre>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-delete-a-google-review-from-your-google-business-profile\">How to delete a Google review from your Google Business Profile?<\/h2>\n\n\n\n<p>If the review in question falls under any of the categories from Google review policies, you can dispute it on Google Search or Google Maps.<\/p>\n\n\n\n<p>Follow these steps to take down the Google review from your profile:&nbsp;<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">How to edit a review from the Google Maps app? <\/h4>\n\n\n\n<p>To report and delete a review from your Google Business Profile from Google Maps, follow these steps:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u200b\u200bFind your <a href=\"https:\/\/birdeye.com\/blog\/business-listing-management\/\">business listing<\/a> on Google Maps.<\/li>\n\n\n\n<li>Find the review you\u2019d like to dispute.<\/li>\n\n\n\n<li>Click the three vertical buttons on the right, then flag them as inappropriate.<\/li>\n\n\n\n<li>The next screen may ask you why it is inappropriate, and you can provide your reasons there.&nbsp;<\/li>\n\n\n\n<li>Fill out the <a href=\"https:\/\/support.google.com\/legal\/troubleshooter\/1114905?hl=en#ts=9723198%2C7170398\">form <\/a>with the appropriate details.&nbsp;<\/li>\n\n\n\n<li>Click on \u201cCreate Request\u201d once you have completed the form.&nbsp;<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"536\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image-1024x536.png\" alt=\"The procedure to flag a Google review as inappropriate \" class=\"wp-image-45094\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image-1024x536.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image-300x157.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image-768x402.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image-810x424.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image-1140x597.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image-375x195.png 375w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image.png 1201w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h4 class=\"wp-block-heading\">How to delete Google review from Google search<\/h4>\n\n\n\n<p>To report and delete a review from your Google Business Profile from Google Search, follow these steps:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Type the name of your business in Google search.&nbsp;<\/li>\n\n\n\n<li>The Google Business Profile will appear.<\/li>\n\n\n\n<li>Click on reviews from the Knowledge panel on the right-hand side.<\/li>\n\n\n\n<li>From the list of reviews, choose the review you wish to report.&nbsp;<\/li>\n\n\n\n<li>Click on the three dots on the chosen review and click on \u201cReport review\u201d<\/li>\n\n\n\n<li>The next screen will ask you to choose the category of violation.<\/li>\n\n\n\n<li>Click the appropriate category and complete the process.<\/li>\n<\/ol>\n\n\n\n<h4 class=\"wp-block-heading\">How to delete a Google review using the reviews management tool<\/h4>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Visit the <a href=\"https:\/\/support.google.com\/business\/workflow\/9945796?hl=en\">Feedback Management Platform<\/a>.<\/li>\n\n\n\n<li>Ensure that the displayed email address is the one associated with your Business Profile management.<\/li>\n\n\n\n<li>Press Confirm.<\/li>\n\n\n\n<li>Choose your business and proceed to Request the removal of a new review.<\/li>\n\n\n\n<li>For every review you wish to flag, click on Report.<\/li>\n\n\n\n<li>In the subsequent tab, designate a category for the review.<\/li>\n\n\n\n<li>Hit the Submit button.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-full is-resized\"><img decoding=\"async\" width=\"576\" height=\"300\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Reviews-Management-tool.png\" alt=\"Google's Review Management tool.\" class=\"wp-image-47513\" style=\"width:790px;height:411px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Reviews-Management-tool.png 576w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Reviews-Management-tool-300x156.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Reviews-Management-tool-375x195.png 375w\" sizes=\"(max-width: 576px) 100vw, 576px\" \/><\/figure>\n\n\n\n<p>If the review isn&#8217;t taken down, you can contact Google to help delete the review.&nbsp;<\/p>\n\n\n\n<p>You can either contact Google by phone to ask about the status of the flagged review or fill out a legal removal request if the review can be considered libel.&nbsp;<\/p>\n\n\n\n<p>Here&#8217;s how you can get Google to contact you about the status of the claim on your Google review:&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Go to your Google Business Profile and report the review as per the steps in the previous section.&nbsp;<\/li>\n\n\n\n<li>Next, Go to <a href=\"https:\/\/support.google.com\/business\/\">Google Business Profile Help<\/a>.<\/li>\n\n\n\n<li>Scroll down to see the \u201cContact Us\u201d option near the bottom of the page. Click on \u201cContact Us.\u201d<\/li>\n\n\n\n<li>You will see a screen that asks you to list your problem. Type \u201cremove review\u201d or \u201cdelete review.\u201d&nbsp;<\/li>\n\n\n\n<li>The platform will list helpful resources. You can use these or click on \u201cNext step.\u201d<\/li>\n\n\n\n<li>You can then choose between \u201cChat\u201d, \u201cCall,\u201d or \u201cEmail\u201d to contact Google for support.<\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"608\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-1024x608.jpg\" alt=\"The contact us screen available at Google Business Help\" class=\"wp-image-45095\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-1024x608.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-300x178.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-768x456.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-1536x912.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-810x481.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-1140x677.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3.jpg 1630w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"608\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-1024x608.png\" alt=\"The contact us page at Google Business Help \" class=\"wp-image-45096\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-1024x608.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-300x178.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-768x456.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-1536x912.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-810x481.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3-1140x677.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-delete-Google-reviews-internal-blog-image_3.png 1630w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>While flagging the Google review and contacting Google is helpful, it\u2019s not a long-term strategy. If you are a company looking to improve your online reputation, you can also be proactive and <a href=\"https:\/\/birdeye.com\/blog\/guide-to-manage-google-reviews\/\">respond to these reviews<\/a> to show a more accurate picture of the situation.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\"><strong>What to do if you can\u2019t get a review<\/strong>? \n- Build better products that solve customer's problems \n- Politely ask satisfied customers to leave a review\n- Provide clear and easy-to-follow instructions on how to leave a review\n- Monitor and manage positive and negative reviews\n- Educate and train your team to deliver best customer experience<\/pre>\n\n\n\n<div class=\"om-embedded-campaign\" data-campaign-id=\"440\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-delete-google-reviews-on-android\">How to delete Google reviews on Android?<\/h2>\n\n\n\n<p>Deleting Google Reviews on Android can be done in just a few steps. Here&#8217;s a simplified process in 5 easy steps:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Open Google Maps:<\/strong> Launch the Google Maps app on your Android device.<\/li>\n\n\n\n<li><strong>Sign In:<\/strong> Ensure you are signed in to the Google account associated with the review you want to delete.<\/li>\n\n\n\n<li><strong>Access Your Contributions:<\/strong> Tap the three horizontal lines (hamburger menu) in the top-left corner to open the side menu, then select &#8220;Your contributions.&#8221;<\/li>\n\n\n\n<li><strong>Find and Edit Review:<\/strong> Scroll down to the &#8220;Reviews&#8221; section, locate the review you want to delete, and tap on it to open it.<\/li>\n\n\n\n<li><strong>Delete the Review:<\/strong> Look for the three dots (more options) icon or &#8220;Edit review&#8221; option near your review. Tap on it to see the &#8220;Delete review&#8221; option. Select it, confirm the deletion, and the review will be removed.<\/li>\n<\/ol>\n\n\n\n<p>Please note that the exact appearance of the options may vary slightly depending on the version of the Google Maps app you&#8217;re using, but this general process should help you delete a Google Review on Android.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-delete-google-reviews-on-iphone-and-ipad\">How to delete Google reviews on iPhone and iPad?<\/h2>\n\n\n\n<p>Deleting Google Reviews on an iPhone or iPad is a straightforward process. Here are 5 easy steps to guide you:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Open Google Map<\/strong>s and <strong>sign <\/strong>in. <\/li>\n\n\n\n<li><strong>Access your contributions<\/strong> <\/li>\n\n\n\n<li><strong>Find and edit your review<\/strong> <\/li>\n\n\n\n<li><strong>Delete the review<\/strong><\/li>\n<\/ol>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"608\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/i-phone-how-to-delete-on-i-phone-or-apple-1024x608.jpg\" alt=\"Image showing state the process in 5 easy steps to how to delete google reviews on andriod and iphone \" class=\"wp-image-49845\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/i-phone-how-to-delete-on-i-phone-or-apple-1024x608.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/i-phone-how-to-delete-on-i-phone-or-apple-300x178.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/i-phone-how-to-delete-on-i-phone-or-apple-768x456.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/i-phone-how-to-delete-on-i-phone-or-apple-1536x912.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/i-phone-how-to-delete-on-i-phone-or-apple-2048x1216.jpg 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/i-phone-how-to-delete-on-i-phone-or-apple-810x481.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/i-phone-how-to-delete-on-i-phone-or-apple-1140x677.jpg 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-respond-to-bad-reviews-you-can-t-delete\">How to respond to bad reviews you can\u2019t delete?<\/h2>\n\n\n\n<p>As a business, you should always respond to negative reviews if you want potential customers to know they care about the feedback. Removing bad Google reviews is even more important if the negative review is false, inaccurate, or fake.&nbsp;<\/p>\n\n\n\n<p>Here\u2019s a quick guide on how to respond to bad reviews when you can\u2019t delete them. You can also respond to them while waiting for Google to take down the review.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-approach-it-professionally\">Approach it professionally<\/h3>\n\n\n\n<p>Take the situation from a constructive perspective. Doing otherwise can reflect poorly on your business in the eyes of potential customers.&nbsp;<\/p>\n\n\n\n<p>Negative reviews may also provide valuable insights into the areas where your organization can improve, helping you take action and make necessary changes.<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p>\u201cTwenty-five years ago, if someone was interested in a business or service, they had no place to go other than a phone book. Now Google is becoming the one source that refers you to everyone. Reviews are the way for current or existing clients to speak with future clients. A person will get to know a business by viewing how the company responds to reviews, significantly negative reviews. How a business responds to negative reviews informs individuals about the operation and values.\u201d<\/p>\n<cite>Aaron Novello, The Novello Group on the importance of responding to reviews professionally&nbsp;<\/cite><\/blockquote>\n\n\n\n<pre class=\"wp-block-preformatted\"><strong>How to hide Google reviews?\n<\/strong>\nGoogle does not allow users to hide or remove Google Reviews from their business profiles directly. However, you can: \n\n- Flag inappropriate reviews\n\n- Respond to reviews\n\n- Consult Google Support<\/pre>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-prepare-a-response\">Prepare a response<\/h3>\n\n\n\n<p>Of course, you can get rid of bad Google reviews when you contact Google and tell them about the situation in detail, but that may take some time.&nbsp;<\/p>\n\n\n\n<p>What\u2019s helpful in these cases is if you have a response ready.&nbsp;<\/p>\n\n\n\n<p>Proactively controlling and managing customer reviews and sincerely apologizing for any problems customers may have encountered. Show that your organization is serious about providing a superior experience to all customers.&nbsp;<\/p>\n\n\n\n<p>A good template for an apology response can be very helpful in these situations:<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\"><em>Thank you for providing your feedback and letting us know about this issue. We set a high standard for our service and are genuinely sorry to hear that the standard was not met in your interaction. Please get in touch with us at (company phone number), and we'd be happy to help you out.<\/em><\/pre>\n\n\n\n<p>Once you feel certain that you understand the customer\u2019s complaint, offer options to ease their concerns and show you care. Consider the following:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Offer a discount for the next time they return. This increases the likelihood of the customer giving your company a second chance.<\/li>\n\n\n\n<li>Promise to fix the problem internally. List specifics on how you will address the issue and when you expect the issue to be resolved.<\/li>\n\n\n\n<li>Refund their money. Use your best judgment to determine if the issue warrants a full refund.<\/li>\n<\/ul>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-leverage-birdeye-s-ai-generated-review-response-tool\">Leverage Birdeye\u2019s AI-generated review response tool<\/h4>\n\n\n\n<p>Crafting a professional response to negative or fake reviews can take time, especially when managing multiple business accounts. Some negative reviews also need personalized responses to diffuse the situation.&nbsp;<\/p>\n\n\n\n<p>That is why Birdeye Reviews has launched a built-in generative AI tool that helps you draft professional review responses according to your brand guidelines in seconds.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"686\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-review-response-tool-1024x686.jpg\" alt=\"Image shows how Birdeye's AI tool helps to respond to customer reviews\" class=\"wp-image-53236\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-review-response-tool-1024x686.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-review-response-tool-300x201.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-review-response-tool-768x515.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-review-response-tool-810x543.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-review-response-tool-1140x764.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-review-response-tool.jpg 1146w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-ask-the-customer-to-edit-their-review\">Ask the customer to edit their review<\/h3>\n\n\n\n<p>Having good and bad reviews is normal. That\u2019s what Jay Baer, Customer Experience &amp; Digital Marketing Expert and the author of the book Hug Your Haters, told us in <a href=\"https:\/\/view2023.birdeye.com\/\">Birdeye View 2023<\/a>.&nbsp;<\/p>\n\n\n\n<p>Human psychology proves that a customer is likelier to share a bad review than a good one because we tend to feel the negative experience more intensely.&nbsp;<\/p>\n\n\n\n<p>Though often unwelcome, bad reviews can be important for several reasons. Baer opines that customer service and customer experience are marketing.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"608\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/jay-baer-birdeye-view-2023-1024x608.jpg\" alt=\"Image shows a quote by customer experience and digital marketing expert - Jay Baer on how to handle negative reviews and unhappy customers. \" class=\"wp-image-49844\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/jay-baer-birdeye-view-2023-1024x608.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/jay-baer-birdeye-view-2023-300x178.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/jay-baer-birdeye-view-2023-768x456.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/jay-baer-birdeye-view-2023-1536x912.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/jay-baer-birdeye-view-2023-2048x1216.jpg 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/jay-baer-birdeye-view-2023-810x481.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/jay-baer-birdeye-view-2023-1140x677.jpg 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Once you\u2019ve successfully addressed the customer\u2019s review, you can approach the customer, requesting them to edit or delete their review.&nbsp;<\/p>\n\n\n\n<p>While there can be no coercion involved, a polite message can go a long way in motivating the customer to delete the review.<\/p>\n\n\n\n<p>The request email or message can look like this:&nbsp;<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\"><em>Hello (Customer),\n\nThank you for helping us to improve our customer experience. We regret that your initial experience with us turned out to be a negative one. Based on your feedback, we have taken steps to make sure that this issue will not happen again for you or any other customer. If there are any additional issues you would like to see resolved, let us know, and we will work to resolve them quickly.\n\nYour review of (Company) on Google was based on your initial experience. We hope that your opinion of our brand has since changed in a more positive direction. If that is the case, we would appreciate it if you edited your review to reflect your current opinion more closely. We take all of our customer reviews seriously, and we want to make sure that every review is as accurate as possible.<\/em><\/pre>\n\n\n\n<p>This also humanizes your brand, and the customer will likely remember you because any business rarely takes this approach.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/the-ultimate-guide-to-managing-negative-reviews\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Narrow-NEW-The-ultimate-guide-to-managing-negative-reviews-Narrow.png\" alt=\"negative reviews guide\" class=\"wp-image-46233\"\/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions-about-how-to-delete-google-reviews\">Frequently asked questions about how to delete Google reviews<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1773267626381\"><strong class=\"schema-faq-question\">Can brands delete Google reviews from their profile?<\/strong> <p class=\"schema-faq-answer\">No. Google does not allow brands to directly delete reviews from their Google Business Profile. However, brands can <strong>report reviews that violate Google\u2019s content policies<\/strong>, such as spam, fake reviews, or conflicts of interest.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773267656156\"><strong class=\"schema-faq-question\">How long does it take Google to remove a reported review?<\/strong> <p class=\"schema-faq-answer\">There is no fixed timeline. Google reviews removal requests on a case-by-case basis, and the process may take several days depending on the complexity of the case and whether the review violates Google\u2019s policies.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773267670292\"><strong class=\"schema-faq-question\">Can you edit a Google review instead of deleting it?<\/strong> <p class=\"schema-faq-answer\">Yes. Reviewers can edit their existing Google review by updating the rating or modifying the written feedback without deleting the review entirely.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773267683248\"><strong class=\"schema-faq-question\">What should brands do if a negative Google review cannot be removed?<\/strong> <p class=\"schema-faq-answer\">If a review does not violate Google\u2019s policies, brands should respond professionally, address the concern, and show commitment to improving the customer experience. A thoughtful response can often influence how future customers perceive the situation.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773267888007\"><strong class=\"schema-faq-question\">Why can&#8217;t I delete my own Google review?\u00a0<\/strong> <p class=\"schema-faq-answer\">If you can&#8217;t delete your own Google review, it is possible that it is not live yet or Google has already taken it down as per their review policies.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773267707244\"><strong class=\"schema-faq-question\">How can multi-location brands manage Google reviews at scale?<\/strong> <p class=\"schema-faq-answer\">Big global brands often rely on reputation management platforms to monitor reviews across locations, respond quickly, analyze trends, and generate more positive reviews to strengthen their overall online reputation.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1773267916128\"><strong class=\"schema-faq-question\">What is the best platform for Google review generation?<\/strong> <p class=\"schema-faq-answer\">The best platform for Google review generation is Birdeye. It simplifies the process using Google\u2019s private API to send automated review requests, QR codes, and direct links that guide customers straight to leave a Google review.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"birdeye-deals-with-negative-reviews\">How Birdeye can help you manage reviews<\/h2>\n\n\n\n<p>Managing reviews across hundreds of locations can be complex for enterprise teams. Monitoring every post and identifying reputation risks shouldn&#8217;t be a grind.<\/p>\n\n\n\n<p>Birdeye solves this with Agentic Marketing. Birdeye is the <strong>#1 Agentic Marketing Platform <\/strong>built for multi-location brands, replacing fragmented marketing tools with one enterprise platform that unifies customer data and deploys custom AI agents to drive marketing outcomes.<\/p>\n\n\n\n<p>With Birdeye Reviews, enterprise teams can grow reviews, respond with context, and uncover insights automatically using purpose-built AI agents.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-reviews-ai-agents-that-turn-reputation-into-revenue\">Reviews AI Agents that turn reputation into revenue<\/h4>\n\n\n\n<p>Birdeye\u2019s Reviews AI Agents help brands generate more reviews, respond faster, and understand customer feedback across locations.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Review Generation Agent<\/h6>\n\n\n\n<p>The <strong><a href=\"https:\/\/birdeye.com\/review-generation\/\">Review Generation Agent<\/a><\/strong> acts as a review growth engine. It identifies the best review source and message for each customer and sends review requests at the right time automatically. AI agents also run A\/B tests across subject lines, templates, sites, and channels to improve open and completion rates.<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">Birdeye customers experience an <strong><a href=\"https:\/\/birdeye.com\/reviews\/\">average 128% growth in reviews<\/a> within the first 90 days<\/strong> using Birdeye.<\/pre>\n\n\n\n<h6 class=\"wp-block-heading\">Review Response Agent<\/h6>\n\n\n\n<p>The <strong><a href=\"https:\/\/birdeye.com\/review-management\/\">Review Response Agent<\/a> <\/strong>writes smart, personalized replies by analyzing review sentiment, photos, and context. It crafts on-brand responses that show customers you are listening and help build trust with consumers.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Review Reporting Agent<\/h6>\n\n\n\n<p>The <a href=\"https:\/\/birdeye.com\/review-reports\/\"><strong>Review Reporting Agent<\/strong> <\/a>turns review data into actionable insights. It highlights trends, flags emerging issues, and delivers performance insights for every location so teams can quickly understand what\u2019s working and what needs attention.<\/p>\n\n\n\n<h6 class=\"wp-block-heading\">Reputation management across every review site<\/h6>\n\n\n\n<p>Birdeye helps brands monitor and manage reviews across <strong>200+ review sites<\/strong> from one centralized dashboard. This enables enterprise teams to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Monitor reviews across platforms including Google<\/li>\n\n\n\n<li>Respond to feedback quickly and consistently<\/li>\n\n\n\n<li>Track star ratings and reputation trends across locations<\/li>\n\n\n\n<li>Benchmark reputation performance against competitors<\/li>\n<\/ul>\n\n\n\n<p>By combining unified customer data with AI agents built for review generation, response, and insights, Birdeye enables multi-location brands to strengthen reputation, build consumer trust, and turn reviews into revenue.<\/p>\n\n\n\n<p>If you&#8217;re looking to scale review management across locations, watch the <a href=\"https:\/\/birdeye.com\/free-demo\/\">free demo <\/a>to see how Birdeye helps leading multi-location brands grow and manage reviews with AI.<\/p>\n\n\n\n\n\n<pre class=\"wp-block-code be-related-topics-hub\"><code>\n<span style=\"font-size: revert; background-color: initial;\">This blog post is part of our <\/span><a style=\"font-size: revert; background-color: initial;\" href=\"https:\/\/birdeye.com\/blog\/google-reviews\/\">Complete Google Reviews Guide<\/a><span style=\"font-size: revert; background-color: initial;\">:<\/span>\n        <p>Google Reviews<\/p><ul style=\"margin-bottom: 25px;\">        <li><a href=\"https:\/\/birdeye.com\/blog\/google-reviews-for-business\/\">How to keep track of my reviews on Google<\/a><\/li>            <li><a href=\"https:\/\/birdeye.com\/blog\/review-not-showing-up-on-google\/\">Reviews not showing up on Google? <\/a><\/li><\/ul>\n<ul style=\"margin-bottom: 25px;\"><li><a href=\"https:\/\/birdeye.com\/blog\/review-not-showing-up-on-google\/\">Here's what you can do.<\/a><a href=\"https:\/\/birdeye.com\/blog\/how-to-leave-a-review-on-google\/\">How to leave a Google Review<\/a> <\/li>            <li><a href=\"https:\/\/birdeye.com\/blog\/guide-to-manage-google-reviews\/\">A Simple Guide to Manage Google Reviews<\/a><\/li>            <li><a href=\"https:\/\/birdeye.com\/blog\/google-business-reviews\/\">Are Google reviews reliable?<\/a><\/li>            <li><a href=\"https:\/\/birdeye.com\/blog\/google-reviews-on-website\/\">3 easy ways to add Google reviews on your website<\/a><\/li>          <li><a href=\"https:\/\/birdeye.com\/blog\/google-business-reviews\/\">Demystifying Google Business Reviews<\/a><\/li>            <li><a href=\"https:\/\/birdeye.com\/blog\/google-reviews\/\">How to get more google reviews using Google review service<\/a><\/li>\n<\/ul><span style=\"font-size: revert; background-color: initial;\">Google Reviews Related Training<\/span>\n        <ul style=\"margin-bottom: 25px;\">\n            <li><a href=\"https:\/\/birdeye.com\/blog\/guide-to-google-my-business-short-link\/\">A guide to creating a Google reviews link<\/a><\/li>            <li><a href=\"https:\/\/birdeye.com\/blog\/get-google-reviews-5-steps\/\">How to get more Google reviews in 5 steps<\/a><\/li>            <li><a href=\"https:\/\/birdeye.com\/blog\/how-to-respond-to-google-reviews\/\">How to respond to Google reviews<\/a><\/li>            <li><a href=\"https:\/\/birdeye.com\/blog\/google-product-reviews-update\/\">What you need to know about Google's product reviews update<\/a><\/li><\/ul>    <\/code><\/pre>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/free-demo\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NEW-Watch-Demo-Regular.png\" alt=\"Watch demo\" class=\"wp-image-46282\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>To delete or edit Google reviews, sign in to your Google account, go to &#8220;Your contributions&#8221; on Google Maps, select &#8220;Reviews,&#8221; choose the review, click the three dots, and select the appropriate option: &#8220;Edit review&#8221; or &#8220;Delete.&#8221; Summary Online reviews play a major role in shaping how consumers evaluate brands. In Birdeye\u2019s recent survey of [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":30956,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8613],"tags":[],"class_list":["post-17027","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-google-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to delete Google reviews I Birdeye<\/title>\n<meta name=\"description\" content=\"If you want to delete a Google review, whether you want to delete it from a desktop, Android, or iPhone, here are the updated ways. \u2713 Learn today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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With over 10 years of experience at Birdeye and more than two decades in marketing and client services, she is a seasoned content marketer and technology evangelist. Her passion for data and expertise in content strategy, online reputation management, and customer relations have made her a pivotal figure in shaping the digital customer experience landscape. When she's not steering Birdeye's content ship, Ruchika enjoys creative outlets like pottery and dedicates herself to the pursuit of learning.","sameAs":["https:\/\/www.linkedin.com\/in\/ruchikabatra\/"],"jobTitle":"Director of Content Marketing","url":"https:\/\/birdeye.com\/blog\/author\/ruchika\/"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267626381","position":1,"url":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267626381","name":"Can brands delete Google reviews from their profile?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"No. Google does not allow brands to directly delete reviews from their Google Business Profile. However, brands can <strong>report reviews that violate Google\u2019s content policies<\/strong>, such as spam, fake reviews, or conflicts of interest.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267656156","position":2,"url":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267656156","name":"How long does it take Google to remove a reported review?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"There is no fixed timeline. Google reviews removal requests on a case-by-case basis, and the process may take several days depending on the complexity of the case and whether the review violates Google\u2019s policies.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267670292","position":3,"url":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267670292","name":"Can you edit a Google review instead of deleting it?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Yes. Reviewers can edit their existing Google review by updating the rating or modifying the written feedback without deleting the review entirely.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267683248","position":4,"url":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267683248","name":"What should brands do if a negative Google review cannot be removed?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If a review does not violate Google\u2019s policies, brands should respond professionally, address the concern, and show commitment to improving the customer experience. A thoughtful response can often influence how future customers perceive the situation.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267888007","position":5,"url":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267888007","name":"Why can't I delete my own Google review?\u00a0","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"If you can't delete your own Google review, it is possible that it is not live yet or Google has already taken it down as per their review policies.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267707244","position":6,"url":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267707244","name":"How can multi-location brands manage Google reviews at scale?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"Big global brands often rely on reputation management platforms to monitor reviews across locations, respond quickly, analyze trends, and generate more positive reviews to strengthen their overall online reputation.","inLanguage":"en-US"},"inLanguage":"en-US"},{"@type":"Question","@id":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267916128","position":7,"url":"https:\/\/birdeye.com\/blog\/how-to-delete-google-reviews\/#faq-question-1773267916128","name":"What is the best platform for Google review generation?","answerCount":1,"acceptedAnswer":{"@type":"Answer","text":"The best platform for Google review generation is Birdeye. It simplifies the process using Google\u2019s private API to send automated review requests, QR codes, and direct links that guide customers straight to leave a Google review.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/17027","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users\/5"}],"replies":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/comments?post=17027"}],"version-history":[{"count":125,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/17027\/revisions"}],"predecessor-version":[{"id":68686,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/17027\/revisions\/68686"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media\/30956"}],"wp:attachment":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media?parent=17027"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/categories?post=17027"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/tags?post=17027"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}