{"id":17686,"date":"2020-07-31T16:53:00","date_gmt":"2020-07-31T23:53:00","guid":{"rendered":"http:\/\/dev.blog.birdeye.com\/?p=17686"},"modified":"2025-11-12T04:47:45","modified_gmt":"2025-11-12T12:47:45","slug":"negative-feedback-examples","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/negative-feedback-examples\/","title":{"rendered":"Negative feedback examples: 8 strategies to turn bad reviews into wins"},"content":{"rendered":"\n<p>Negative feedback can seriously damage your online reputation. The repercussions of this can have a significant impact on your bottom line.&nbsp;<\/p>\n\n\n\n<pre class=\"wp-block-preformatted\">While we have written this blog with the healthcare industry as an example, businesses in any industry can use the tactics we share here.<\/pre>\n\n\n\n<p id=\"block-0791c808-cca9-471b-8230-f1cd493ed895\">Patients who see negative reviews on sites like Google and Facebook are often motivated to look elsewhere for their healthcare needs.&nbsp;In this guide, we\u2019ll discuss why responding to bad reviews is important and share some examples of negative feedback.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#h-why-you-should-respond-to-negative-feedback-nbsp\" data-level=\"2\">Why you should respond to negative feedback\u00a0<\/a><\/li><li><a href=\"#h-how-to-identify-a-spam-fake-review-nbsp\" data-level=\"2\">How to identify a spam\/fake review \u00a0<\/a><\/li><li><a href=\"#h-negative-feedback-examples\" data-level=\"2\">Negative feedback examples<\/a><ul><li><a href=\"#h-2-patient-vs-dr-william-k-dermatologist\" data-level=\"3\">#2 Patient vs. Dr. William K. (Dermatologist)<\/a><\/li><li><a href=\"#h-3-patient-vs-dr-gray-plastic-surgeon\" data-level=\"3\">#3 Patient vs. Dr. Gray (Plastic Surgeon)<\/a><\/li><li><a href=\"#h-4-patient-vs-dr-bigles-ophthalmologist\" data-level=\"3\">#4 Patient vs. Dr. Bigles (Ophthalmologist)<\/a><\/li><li><a href=\"#h-5-patient-vs-dr-sherry-s-dentist\" data-level=\"3\">#5 Patient vs. Dr. Sherry S. (Dentist)<\/a><\/li><li><a href=\"#h-6-patient-vs-dr-lloyd-becker-dentist\" data-level=\"3\">#6 Patient vs. Dr. Lloyd Becker (Dentist)<\/a><\/li><li><a href=\"#h-7-patient-vs-dr-julie-tran-dentist\" data-level=\"3\">#7 Patient vs. Dr. Julie Tran (Dentist)<\/a><\/li><li><a href=\"#h-8-patient-vs-dr-shu-ping\" data-level=\"3\">#8 Patient vs Dr. Shu Ping<\/a><\/li><\/ul><\/li><li><a href=\"#h-frequently-asked-questions-about-negative-feedback-examples\" data-level=\"2\">Frequently asked questions about negative feedback examples<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-you-should-respond-to-negative-feedback-nbsp\">Why you should respond to negative feedback&nbsp;<\/h2>\n\n\n\n<p><a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\">Online reputation management <\/a>can make or break your business. According to a recent survey, 62.7% of customers consider <a href=\"https:\/\/birdeye.com\/blog\/review-management\/\">online reviews<\/a> \u201ccritical\u201d or \u201cvery critical\u201d when selecting a service provider.<\/p>\n\n\n\n<p>The number of people who find their service providers from online reviews is continuing to grow, so it\u2019s essential that medical practices focus on responding to negative feedback to maximize the advantages of good reviews and reduce the damage from negative ones.&nbsp;<\/p>\n\n\n\n<p>No matter how wonderful you and your staff try to create great <a href=\"https:\/\/birdeye.com\/blog\/patient-experience\/\">patient experiences<\/a>, no one is perfect. Your business will encounter good, bad, and unpleasant reviews, and if your practice has two or three recent bad reviews, you can lose 67% of potential patients who read that negative feedback.&nbsp;<\/p>\n\n\n\n<p>Additionally, according to a recent <a href=\"https:\/\/birdeye.com\/resources\/guides\/impact-of-online-reviews-on-multilocation-businesses\/\">Birdeye survey<\/a>:&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>85% <\/strong>of consumers didn\u2019t select a multi-location business with a local presence after reading a negative review.<br><\/li>\n\n\n\n<li><strong>38%<\/strong> of customers leave a negative online review when they have a negative experience with a local business.<br><\/li>\n\n\n\n<li><strong>77%<\/strong> of consumers share negative experiences with family and friends, while 74% switch to a competitor.<br><\/li>\n\n\n\n<li><strong>67% <\/strong>of consumers tell family and friends about their negative experiences and 62% switch to a competitor.<\/li>\n<\/ul>\n\n\n\n<p>Below, we share eight negative feedback examples and dig into how these healthcare providers responded, why it was effective, and how you can find the best tone for your business.&nbsp;<\/p>\n\n\n\n<p><em>For more tips on how to manage your online reputation, check out our audio guide. It covers everything you need to know about the subject in less than 15 minutes.<\/em><\/p>\n\n\n\n<div id=\"buzzsprout-player-8393182\"><\/div><script src=\"https:\/\/www.buzzsprout.com\/1750396\/8393182-online-reputation-management-10-essential-tips-for-success.js?container_id=buzzsprout-player-8393182&amp;player=small\" type=\"be-lazy-script\" data-lazy-type=\"text\/javascript\" defer=\"\" charset=\"utf-8\"><\/script>\n\n\n\n<h2 class=\"wp-block-heading\">4 tips for responding to a negative review<\/h2>\n\n\n\n<p>Here are a few tips that you should keep in mind whenever you\u2019re responding to a negative review.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">1. Apologize<\/h3>\n\n\n\n<p>Apologize to the patient for the negative experience. Even if these claims aren\u2019t true, show sympathy to patients and show that you care about everyone who walks through the door.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">2. Highlight your commitment to great service<\/h3>\n\n\n\n<p>It\u2019s important to let potential patients know that this one-off experience is not a representation of the service you usually provide. Say something like, \u201cWe aim to provide the best service to all of our patients,\u201d or, \u201cWe\u2019ll make sure this doesn\u2019t happen again.\u201d<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">3. Take the conversation offline<\/h3>\n\n\n\n<p>Usually, dealing with an unhappy patient is taken care of out of public view. Leave a phone number or an email address where the patient can contact you.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">4. Thank the patient for their negative review<\/h3>\n\n\n\n<p>While this can seem contradictory, the fact is that by leaving a negative review, a patient has given you important feedback on your practice. Thank them for giving the feedback and let them know you\u2019ll use it to improve!<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_2-1024x510.png\" alt=\"bad review response\" class=\"wp-image-29110\" style=\"width:642px;height:320px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_2-1024x510.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_2-300x149.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_2-768x383.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_2-1536x765.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_2-810x403.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_2-1140x568.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_2.png 1807w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-to-identify-a-spam-fake-review-nbsp\">How to identify a spam\/fake review<strong>&nbsp;<\/strong><\/h2>\n\n\n\n<p>Sometimes, you might get a review from someone who isn\u2019t actually a patient. Instead, it might be one of the following.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Someone who is confused and left a review for the wrong practice.&nbsp;<\/li>\n\n\n\n<li>An angry former employee.&nbsp;<\/li>\n\n\n\n<li>A competitor who is playing dirty.&nbsp;<\/li>\n<\/ul>\n\n\n\n<p>Take a look at the reviewer\u2019s profile to see if you\u2019re dealing with a fake reviewer. Here are a few signs to look out for.&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Repetitive language&nbsp;<\/li>\n\n\n\n<li>A high number of reviews in a short period of time&nbsp;<\/li>\n\n\n\n<li>Reviews posted in completely different areas<\/li>\n<\/ul>\n\n\n\n<p>If you believe you are dealing with a <a href=\"https:\/\/birdeye.com\/blog\/fake-google-reviews\/\">fake review<\/a>, be sure to report it. Most major review sites offer this option.&nbsp;<\/p>\n\n\n\n<p>It\u2019s important to remember that the moderation process might take some time. But there is a step you can take right away. Make sure that you leave a response that tells your side of the story so your patients aren\u2019t misled. Remember to stay polite, no matter how unfair the review is, as you are still representing your business.&nbsp;<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"560\" height=\"325\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Unfair-review.jpg\" alt=\"Unfair Review\" class=\"wp-image-32554\" style=\"width:474px;height:275px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Unfair-review.jpg 560w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Unfair-review-300x174.jpg 300w\" sizes=\"(max-width: 560px) 100vw, 560px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-negative-feedback-examples\">Negative feedback examples<\/h2>\n\n\n\n<p>Let\u2019s run through 8 different negative feedback examples.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Genuine Response<\/li>\n\n\n\n<li>Candid Response<\/li>\n\n\n\n<li>Humble Response<\/li>\n\n\n\n<li>Professional Response<\/li>\n\n\n\n<li>Subtle Response<\/li>\n\n\n\n<li>Honest Response<\/li>\n\n\n\n<li>Free-Spoken Response<\/li>\n\n\n\n<li>Sincere Response<\/li>\n<\/ol>\n\n\n\n<h3 class=\"wp-block-heading\">#1 Patient vs. Dr. David Kim (Plastic Surgeon)<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\"><em>The Genuine Response<\/em><\/h4>\n\n\n\n<p>In this example, the patient accuses Dr. Kim of gathering paid reviews, attempting multiple surgeries on patients to make extra money, and even intentionally failing the first surgery. Dr. Kim takes a genuine response approach, which could not have been easy! See below how Dr. Kim appeals to the humanity of the business, listens to the patient, and seems genuinely sorry that this patient feels this way. He approaches each topic the review brings up and genuinely tries to clear up confusion where he can.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1024\" height=\"685\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_3-1024x685.png\" alt=\"genuine review response\" class=\"wp-image-29099\" style=\"width:568px;height:380px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_3-1024x685.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_3-300x201.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_3-768x513.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_3-1536x1027.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_3-810x541.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_3-1140x762.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_3.png 1807w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-patient-vs-dr-william-k-dermatologist\">#2 Patient vs. Dr. William K. (Dermatologist)<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-a-candid-response\"><em>A Candid Response<\/em><\/h4>\n\n\n\n<p>After a 2-star rating, the patient lashes out at Dr. Kwan for enticing his patients with his spaceship-like clinic, sporting a luxurious look, and delivering overpriced Take a look at the clinic office manager\u2019s response to see how calmly she handled the criticism, avoiding a direct rebuttal. For this type of response tactic, you should respond by keeping it professional and short. This is a powerful negative feedback example that is more opinion than fact.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1024\" height=\"618\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_4-1024x618.png\" alt=\"candid review response\" class=\"wp-image-29100\" style=\"width:611px;height:368px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_4-1024x618.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_4-300x181.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_4-768x463.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_4-1536x927.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_4-810x489.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_4-1140x688.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_4.png 1807w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<p>And guess what? This is how other patients are rating his response!<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"364\" height=\"87\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/yep-customer-feedback.jpg\" alt=\"\" class=\"wp-image-32556\" style=\"width:292px;height:70px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/yep-customer-feedback.jpg 364w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/yep-customer-feedback-300x72.jpg 300w\" sizes=\"(max-width: 364px) 100vw, 364px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-patient-vs-dr-gray-plastic-surgeon\">#3 Patient vs. Dr. Gray (Plastic Surgeon)<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-a-humble-response\"><em>A Humble Response<\/em><\/h4>\n\n\n\n<p>The patient is infuriated with Dr. Gray for disrespecting her time and arriving late for every appointment. Read Dr. Gray\u2019s measured response with a short and sweet apology. Obviously, you need to be cautious about posting an apology, especially as it applies to patient care. But in this situation, it\u2019s perfect. While responding to negative reviews, address any situation that comes your way and learn from it. Keep asking for more <a href=\"https:\/\/birdeye.com\/blog\/positive-review-examples\/\">positive reviews<\/a> from your patients to keep a check on your online reputation.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1024\" height=\"645\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_5-1024x645.png\" alt=\"humble review response\" class=\"wp-image-29101\" style=\"width:605px;height:380px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_5-1024x645.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_5-300x189.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_5-768x484.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_5-1536x968.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_5-810x511.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_5-1140x719.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_5.png 1807w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-patient-vs-dr-bigles-ophthalmologist\">#4 Patient vs. Dr. Bigles (Ophthalmologist)<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-a-professional-response\"><em>A Professional Response<\/em><\/h4>\n\n\n\n<p>A 1-Star rating is followed by a harshly negative review. Dr. Bigles\u2019 response is concise and professional, and while it expresses concern, it does not acknowledge any wrongdoing. This is a great starting place for anyone responding to negative reviews but still unsure how to approach them. For extra help, we have this guide for you: <a href=\"https:\/\/birdeye.com\/blog\/how-to-respond-to-negative-feedback-from-customer\/\">how to address negative customer feedback<\/a>.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1024\" height=\"575\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_6-1-1024x575.png\" alt=\"professional review response\" class=\"wp-image-29102\" style=\"width:636px;height:356px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_6-1-1024x575.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_6-1-300x168.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_6-1-768x431.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_6-1-1536x862.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_6-1-810x455.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_6-1-1140x640.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_6-1.png 1807w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-5-patient-vs-dr-sherry-s-dentist\">#5 Patient vs. Dr. Sherry S. (Dentist)<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-a-subtle-response\"><em>A Subtle Response<\/em><\/h4>\n\n\n\n<p>This review\u2019s not outright negative. However, it\u2019s a delight to see how Dr. Shieh responds in a concise manner, keeping her tone neutral and getting across her point to the patient. She\u2019s objectively looked at the criticism from the patient\u2019s point of view. Many patients prefer to see 3 or 4-star reviews because they seem more genuine. When you respond, it shows that you are an active practice that cares about their patients, even if it is short!<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1024\" height=\"510\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_7-1024x510.png\" alt=\"subtle review response\" class=\"wp-image-29103\" style=\"width:564px;height:280px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_7-1024x510.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_7-300x149.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_7-768x383.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_7-1536x765.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_7-810x403.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_7-1140x568.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_7.png 1807w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-6-patient-vs-dr-lloyd-becker-dentist\">#6 Patient vs. Dr. Lloyd Becker (Dentist)<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-an-honest-response\"><em>An Honest Response<\/em><\/h4>\n\n\n\n<p>The patient has gone all out and called Dr. Becker\u2019s treatment \u201ca scam.\u201d She\u2019s condemning him for overcharging and calling him dishonest. Dr. Becker graciously thanks the patient for writing a review, acknowledges her frustration and at the same time tells his side of the story. <\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1024\" height=\"793\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_8-1024x793.png\" alt=\"honest review response\" class=\"wp-image-29104\" style=\"width:572px;height:442px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_8-1024x793.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_8-300x232.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_8-768x595.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_8-1536x1190.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_8-810x628.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_8-1140x883.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_8.png 1807w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-7-patient-vs-dr-julie-tran-dentist\">#7 Patient vs. Dr. Julie Tran (Dentist)<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-a-free-spoken-response\"><em>A Free-Spoken Response<\/em><\/h4>\n\n\n\n<p>This is a hurtful review for an accomplished doctor. In her response, Dr. Tran expresses her despair at the patient\u2019s harsh comments regarding their practices. Seeing the reviewer is extremely upset, she asks her to come to her office to address her concerns. This is an excellent negative feedback example of assuring the patient that you genuinely want to fix their concerns.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1024\" height=\"567\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_9-1-1024x567.png\" alt=\"free-spoken review response\" class=\"wp-image-29105\" style=\"width:574px;height:317px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_9-1-1024x567.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_9-1-300x166.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_9-1-768x425.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_9-1-1536x850.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_9-1-810x448.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_9-1-1140x631.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_9-1.png 1807w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading\" id=\"h-8-patient-vs-dr-shu-ping\">#8 Patient vs Dr. Shu Ping<\/h3>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-a-sincere-response\"><em>A Sincere Response<\/em><\/h4>\n\n\n\n<p>This review is not about the doctor or the services provided by the clinic. The patient is unhappy with the front desk\u2019s behavior and inability to offer her a resolution for her queries. Dr. Ping takes the initiative to respond to the review and promises to fix the issue without defending her staff.<\/p>\n\n\n\n<p>&nbsp;With doctors, a lot of bad reviews (and good feedback!) will be about your staff or members of your team. If you often hear that your staff is rude, inattentive, or dismissive, it\u2019s a good idea to take a hard look at your patient service and make some changes. While responding to negative feedback, use this opportunity to improve your patient experience.<\/p>\n\n\n<div class=\"wp-block-image size-large\">\n<figure class=\"aligncenter is-resized\"><img decoding=\"async\" width=\"1024\" height=\"604\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_10-3-1024x604.png\" alt=\"sincere review response\" class=\"wp-image-29111\" style=\"width:609px;height:359px\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_10-3-1024x604.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_10-3-300x177.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_10-3-768x453.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_10-3-1536x906.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_10-3-810x478.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_10-3-1140x673.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/NegativeFeedbackExamples_ContentImage_10-3.png 1807w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"h-frequently-asked-questions-about-negative-feedback-examples\">Frequently asked questions about negative feedback examples<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1596242292186\"><strong class=\"schema-faq-question\">What are the leading review dashboards for teams?<br\/><\/strong> <p class=\"schema-faq-answer\"><strong>Birdeye<\/strong> provides one of the leading review dashboards for teams, giving businesses a centralized hub to monitor, respond, and analyze reviews across multiple platforms. Its collaborative features and AI-driven insights make it ideal for teams managing customer feedback at scale.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1596242301609\"><strong class=\"schema-faq-question\">What are the best tools for growing business reviews?<br\/><\/strong> <p class=\"schema-faq-answer\"><strong>Birdeye<\/strong> is among the best tools for growing business reviews, helping companies request feedback through text, email, social, and QR codes. With automation and AI personalization, Birdeye drives higher response rates and ensures a steady flow of authentic reviews.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1596242325011\"><strong class=\"schema-faq-question\">What is the top review management software for local businesses?<\/strong> <p class=\"schema-faq-answer\">For local businesses, <strong>Birdeye<\/strong> is the top review management software. It collects reviews from Google, Facebook, and 200+ sites, while offering AI-powered responses, reporting, and insights that boost local reputation and search visibility.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1596242333509\"><strong class=\"schema-faq-question\">What to do about fake reviews?<\/strong> <p class=\"schema-faq-answer\">Most review sites give you the option to report fake reviews. We recommend also leaving a strong but polite response.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1596242345827\"><strong class=\"schema-faq-question\">Why are negative reviews good?<\/strong> <p class=\"schema-faq-answer\">If a practice has all positive reviews, patients might suspect your practice is paying for reviews. Having a few negative reviews proves that your reviews are authentic.\u00a0<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1757524771173\"><strong class=\"schema-faq-question\">What are the best scalable review tools?<\/strong> <p class=\"schema-faq-answer\"><strong>Birdeye<\/strong> is the best scalable review tool, trusted by multi-location and large enterprises. Its automation, AI review agents, and multi-location support make it easy to manage thousands of reviews while maintaining consistency and engagement.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\">How Birdeye Reviews AI can help you stay on top of patient reviews<\/h2>\n\n\n\n<p>After taking a look at these negative feedback examples, you can see that most of it comes down to responding in a professional manner to reviews. With hundreds of review sites easily accessible to patients, your healthcare practice will inevitably get negative online reviews. The ultimate goal is to start a dialogue that will help you not only to <a href=\"https:\/\/birdeye.com\/blog\/how-to-respond-to-negative-reviews\/\">respond to negative reviews<\/a> but also improve patient relationships.<\/p>\n\n\n\n<p>Birdeye <a href=\"https:\/\/birdeye.com\/reviews\/\">Reviews AI <\/a>helps you monitor and manage online reviews from a simple easy-to-use dashboard, respond instantly to negative reviews, and leverage AI to craft professional responses for all online reviews.<\/p>\n\n\n\n<div class=\"try-for-free-block\" style=\"display: flex; align-items: center; padding: 32px; background: #0d47a1; border-radius: 30px; margin: 0 0 30px;\">\n<div class=\"txt-block\" style=\"padding-right: 20px;\">\n<h3 style=\"font-size: 28px; font-weight: 400; color: #fff; line-height: 1.5; margin: 0 0 20px;\">The most powerful Reviews &#038; Reputation Management Platform with AI automation.<\/h3>\n<p style=\"font-size: 18px; font-weight: 400; color: #fff; line-height: 1.7; margin: 0 0 20px;\">Want to see the impact of Birdeye on your business? Watch the Free Demo Now.<\/p>\n<\/div>\n<div class=\"btn-block\" style=\"min-width: 180px;\"><a href=\"https:\/\/birdeye.com\/pricing\/\" style=\"width: 100%; background: #fff; padding: 10px 20px; display: flex; justify-content: center; border-radius: 6px; font-size: 13px; font-weight: 600; color: #0d47a1; margin: 0 0 20px; border: 1px solid transparent; cursor: pointer;\">See Pricing<\/a> <a href=\"https:\/\/birdeye.com\/free-demo\/\" style=\"width: 100%; background: #0d47a1; padding: 10px 20px; display: flex; justify-content: center; white-space: nowrap; border-radius: 6px; font-size: 13px; font-weight: 600; color: #fff; border: 1px solid #fff; cursor: pointer;\">FREE DEMO<\/a><\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Negative feedback can seriously damage your online reputation. The repercussions of this can have a significant impact on your bottom line.&nbsp; While we have written this blog with the healthcare industry as an example, businesses in any industry can use the tactics we share here. Patients who see negative reviews on sites like Google and [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":29108,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8550,8583],"tags":[],"class_list":["post-17686","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-reviews","category-review-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Negative feedback examples: strategies to win back | Birdeye<\/title>\n<meta name=\"description\" content=\"Negative feedback examples, when addressed, can convert patients into lifelong fans. \u2713 Learn how to respond to negative feedback today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, 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