{"id":18431,"date":"2017-12-04T00:00:39","date_gmt":"2017-12-04T00:00:39","guid":{"rendered":"https:\/\/blog.birdeye.com\/?p=18431"},"modified":"2026-06-28T01:34:21","modified_gmt":"2026-06-28T08:34:21","slug":"how-to-use-feedback-to-improve-customer-service","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/how-to-use-feedback-to-improve-customer-service\/","title":{"rendered":"How to use feedback to improve customer service for dentists"},"content":{"rendered":"\n

How to use feedback to improve customer service? <\/strong>Well, it is the process of turning patient reviews and comments into clear actions that improve the experience, strengthen trust, and help your practice win more appointments.<\/p>\n\n\n\n

Summary<\/strong><\/p>\n\n\n\n

More reviews can help your practice show up better in search, but review quality is what convinces patients to choose you over a competitor. That is why learning how to use feedback to improve customer service matters for dentists. The goal is not just to collect opinions but to interpret patterns, address weaknesses, and reinforce what patients already love. When you apply feedback consistently, you improve patient experience, protect your reputation, and create a steady loop of better reviews and better outcomes.<\/pre>\n\n\n\n
This blog covers how dentists can interpret patient feedback and turn it into practical improvements. Then it breaks down five simple actions: be specific, make it easy, ask about the good and the bad, monitor competitors, and respond to online reviews.<\/a><\/p>\n\n\n\n
How to use feedback to improve customer service:<\/h2>\n\n\n\n
Request reviews from all your patients<\/h3>\n\n\n\n
According to a patient experience survey, 71% of patients use online reviews as a first step<\/a> in finding a new doctor.<\/p>\n\n\n\n
You should always request feedback from all your patients<\/a>, irrespective of how satisfied or unsatisfied they seem. When patients look up online reviews, they expect to see some criticism.  This can prove that the reviews are fair and honest. <\/span><\/p>\n\n\n\n
By getting feedback from every single one of your patients, you ensure that your online reputation<\/a> grows. Feedback is based on real experiences by real patients, rather than fake reviews. Do make it a point to respond to the negative online reviews. <\/span>Acknowledge valid concerns, and correct the reviewer if they happen to be incorrect with factual information.<\/span><\/p>\n\n\n\n
Be specific for more detailed reviews<\/h3>\n\n\n\n
In most cases, patients write short reviews or just give a star rating, without going into a lot of detail. Most of the time, this is simply because they don\u2019t know what they should write.  Send emails and text messages to your patients asking them to review your practice. <\/span><\/p>\n\n\n\n
Make sure that you also suggest questions that they can potentially answer in their online review. For dental practices, this means asking them about details. This might include <\/span>the treatment, the appointment booking process,  and waiting time. Rather than just a star rating, you\u2019ll get more specific and detailed reviews.<\/p>\n\n\n\n
Find the easiest way for your patients to provide feedback<\/h3>\n\n\n\n
Not many patients are willing to sign-up on a platform that they are not familiar with. A great way to get quality online reviews is to ask your patients to use an online dental review platform<\/a>. This can be a user-friendly approach as it allows patients to easily write a review. <\/span><\/p>\n\n\n\n
This bypasses patients having to create a new account. Making things easy will mean that patients can be finished writing their reviews within minutes of receiving your request via email.<\/span><\/p>\n\n\n\n
Ask about the good and the bad in their experience<\/h3>\n\n\n\n
You should not shy away from requesting details about areas they feel need improvement. A detailed review that focuses on both the good and the bad, will give you valuable insight into how your practice is received by potential new patients. An honest and in-depth review will also help you get much-needed feedback directly from your current patients, which you can use to improve your services for them in the future.  <\/span><\/p>\n\n\n\n
Keep an eye on your dental practice competitors<\/h3>\n\n\n\n
As well as going through all the feedback you have received from your patients, you should also focus on what patients are saying about your competitors. This will help you identify the areas where you perform better than them. You can use the details from your patient\u2019s reviews to get an idea of what your strengths are, compared to your competition. It will also help you identify problem areas that you can improve, in order to outmatch your competitor.<\/span><\/p>\n\n\n\n
<\/div>\n\n\n\n
Consider reading How to get more dental reviews <\/a>& top 6 dentist review sites<\/a>.<\/p>\n\n\n\n
Respond to your patients’ reviews<\/h3>\n\n\n\n
Every patient review is an opportunity to strengthen trust and improve the patient experience. Responding promptly to both positive and negative feedback shows patients that you value their opinions, listen to their concerns, and are committed to delivering quality care. Thoughtful responses can also reassure prospective patients researching your practice and strengthen your reputation across the sites where patients search for dental providers.<\/p>\n\n\n\n
As review volume grows, managing feedback across multiple platforms becomes more challenging. Platforms like Birdeye Reviews Agent<\/a> help dental practices generate, monitor, and respond to reviews from more than 200 review sites in one place. This makes it easier to stay on top of patient feedback, maintain a consistent online presence, identify recurring patient concerns, and build a stronger reputation across the web.<\/p>\n\n\n\n
\"Birdeye<\/figure>\n\n\n\n
It tracks your AI visibility against competitors and flags issues that can hurt performance, such as inconsistent listing details or negative themes in reviews. Many of the same fixes also strengthen traditional local SEO, and improving feedback loops can boost both your reputation and discoverability. Turn patient feedback into better visibility on Google and AI search. Get a Birdeye demo today.
<\/p>\n\n\n\n
\"\"<\/a><\/figure>\n\n\n\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
How to use feedback to improve customer service? Well, it is the process of turning patient reviews and comments into clear actions that improve the experience, strengthen trust, and help your practice win more appointments. Summary More reviews can help your practice show up better in search, but review quality is what convinces patients to […]<\/p>\n","protected":false},"author":96,"featured_media":21284,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8546],"tags":[],"class_list":["post-18431","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-reputation-management"],"acf":[],"yoast_head":"\nHow dentists can use feedback to improve service | Birdeye<\/title>\n<meta name=\"description\" content=\"Dental practices need to pay attention to their patient's needs. 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