{"id":18753,"date":"2020-03-02T13:55:00","date_gmt":"2020-03-02T21:55:00","guid":{"rendered":"https:\/\/blog.birdeye.com\/?p=18753"},"modified":"2025-08-06T00:51:45","modified_gmt":"2025-08-06T07:51:45","slug":"why-doctors-need-patient-feedback","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/","title":{"rendered":"Patient feedback: Why doctors need to ask for It"},"content":{"rendered":"\n<p>Why is patient feedback important to doctors? Let me tell you a story. Dr. Jamel McDuffie DDS has been providing quality dental services to clients in Durham, North Carolina, for many years. His practice, McDuffie Dentistry, had happy customers, who were also their regulars.&nbsp;<\/p>\n\n\n\n<p>Dr. McDuffie had a limited staff and a busy schedule, which meant that it was not a sustainable solution to follow up with each patient personally. Since McDuffie Dentistry only had a few <a href=\"https:\/\/birdeye.com\/blog\/review-management\/\">online reviews<\/a>, which were left by customers who wanted to vent, their online reputation wasn\u2019t as good as it should be. They were ranking below their local competitors. What the medical practice needed was an easy way to send review requests and receive patient feedback \u2014 easily. Birdeye to the rescue.\u00a0<gwmw style=\"display:none;\"><\/p>\n\n\n\n<p>With the help of Birdeye\u2019s automated review generation process, among other products offered, McDuffie Dentistry was able to see a whopping&nbsp;994% increase in their reviews. They had a 4.4-star rating, which rose to a fantastic 4.9-star rating within a year. With all these positive reviews flowing in, they rose to the top five search results for \u2018Dentists in Durham\u2019. This means more customers for McDuffie! Isn\u2019t that just fantastic?&nbsp;<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<p>In this blog post, we will cover the following topics related to patient feedback:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><a href=\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#why-patient-feedback\">Why Do Doctors Need Patient Feedback?<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#reviews\">Reviews Are Recommendations<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#interactions-credible\">Use Messaging To Build A Credible Online Reputation<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#positive-feedback\">Positive Feedback Means More Visibility on Google Search<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#Strong-relationships\">Feedback Helps You Build Strong Relationships With Patients<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#use-surveys\">Use Surveys To Answer Specific Questions<\/a><\/li>\n\n\n\n<li><a href=\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#needs-patient-feedback\">Why Your Medical Practice Needs To Collect Patient Feedback Constantly<\/a><\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-patient-feedback\">Why do doctors need patient feedback?<\/h2>\n\n\n\n<p>Let\u2019s get real. A decade ago you asked a friend or family member for a recommendation, but today the search for a doctor begins online. Research suggests that over 84% of people now read online reviews before choosing a doctor (Inc.com). Not just that \u2013 more than half of patients will not even consider a practice that has negative patient feedback. So, turning your existing customers into regulars or gaining new patients, requires&nbsp;building up a strong <a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\">online reputation<\/a>.<\/p>\n\n\n\n<p>In addition to increased revenue for your practice, <a href=\"https:\/\/birdeye.com\/healthcare\/\">good patient experience<\/a> also helps your patients recover. In 2015,\u00a0Centers for Medicare and Medicaid Services\u00a0analyzed data from over 3,000 US hospitals. They found that better patient experience translated into favorable clinical outcomes. You can only make your patient experience better with increased patient feedback.<\/p>\n\n\n\n<p>In this article, we\u2019ll discuss some of the benefits that patient feedback can have on your practice.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"reviews\">Reviews are recommendations, really<\/h2>\n\n\n\n<p>The first step to a strong online reputation is asking patients for reviews. So how do you get <a href=\"https:\/\/birdeye.com\/blog\/positive-review-examples\/\">positive reviews<\/a>? By asking every patient for feedback, reading all that feedback, and taking action based on patient feedback to improve&nbsp;<a href=\"https:\/\/birdeye.com\/blog\/patient-experience\/\">the patient experience<\/a>.<\/p>\n\n\n\n<p>Patients use both,&nbsp;<a href=\"https:\/\/birdeye.com\/blog\/healthcare-reviews\/\"><strong>healthcare-oriented review<\/strong><\/a>&nbsp;sites like RateMDs and Vitals, and general review platforms like Google and Facebook. If that sounds like a lot, let me tell you that\u2019s only some of it \u2014 your patients might be saying good or bad things about your practice on websites you aren\u2019t even aware of. This can drive away potential customers who are searching for good quality medical services online. Make sure that you are listening to reviews coming from all places and you are responding and acting on it as well.&nbsp;<\/p>\n\n\n\n<p>When you go online to find out information about a medical practice, you want to read authentic accounts of current patients. It\u2019s simple: the more patients you ask, the more reviews you get. More reviews mean more&nbsp;social proof&nbsp;to attract prospective patients. Let your patient\u2019s feedback be a testimony to your practice\u2019s high-quality patient care. Not to mention, more reviews only means that any negative reviews you might receive have less impact on your overall rating.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"interactions-credible\">Use messaging to build a credible online reputation<\/h2>\n\n\n\n<p>Decisions are made quickly. Imagine this: You are on a doctor\/medical practice\u2019s Facebook page during working hours (which, along with all other details, are listed correctly and up to date). You want to know if they can see you at 10 am tomorrow. You message them on Facebook Messenger. Within a few minutes you get a reply that yes, they do have a window available. Would you like to confirm the appointment?&nbsp;<\/p>\n\n\n\n<p>Chances are that most patients would say \u2014 YES. This experience tells your patients that you are available, you care, and that you want to make it as easy as possible for them to come to you.&nbsp;<\/p>\n\n\n\n<p>You can greatly enhance the credibility of your medical practice by being connected via <a href=\"https:\/\/birdeye.com\/messaging\/\">messaging<\/a>. With Birdeye, you can keep all your interactions with patients in one place. Whether it is a patient trying to get in touch with you on Facebook Messenger or questions coming in via <a href=\"https:\/\/birdeye.com\/blog\/website-chat\/\">Webchat<\/a> \u2014 being unresponsive means losing customers to competitors. Being available to quickly answer questions on appointment availability or a follow-up question will greatly increase the patient experience.&nbsp;<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"positive-feedback\">Positive feedback means more visibility on Google search<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"678\" height=\"173\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2020-03-02-at-1.37.46-PM_censored-1.jpg\" alt=\"\" class=\"wp-image-27006\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2020-03-02-at-1.37.46-PM_censored-1.jpg 678w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Screen-Shot-2020-03-02-at-1.37.46-PM_censored-1-300x77.jpg 300w\" sizes=\"(max-width: 678px) 100vw, 678px\" \/><\/figure>\n\n\n\n<p>Review signals have a significant&nbsp;<a href=\"https:\/\/birdeye.com\/blog\/seo-for-small-business\/\">impact on your search engine ranking<\/a>. Search engines prioritize websites with more frequent activity and fresh, organic content. This is exactly what new reviews are. Unless you want to spend many hours every day writing authentic, new blog content with relevant keywords that potential patients would like to read, reviews are the way to go.&nbsp;<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<p>Even then, Google places a higher value on User-Generated Content over content created by the business. Simply put, the more reviews you have, the higher the search ranking your business can expect.&nbsp;<\/p>\n\n\n\n<p>While responding to your patients, remember to follow&nbsp;<a href=\"https:\/\/birdeye.com\/blog\/hipaa-guidelines\/\">HIPAA guidelines<\/a>. The guidelines state that the healthcare provider should respect the patient\u2019s privacy, avoid disclosing the patient\u2019s issue or photos online and take critical issues offline.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"Strong-relationships\">Feedback helps you build strong relationships with patients<\/h2>\n\n\n\n<p>Everyone wants to know that their doctor is listening to them and is taking personal care. So, think of patient feedback as the start of a conversation and make each conversation count. Think of feedback as a constructive comment to help you serve your patients better.&nbsp;<\/p>\n\n\n\n<p>There is more to a positive review than 5 stars. Pay attention to the text in reviews. Understand what exactly makes your patients happy so you can keep providing it. If you are hearing that a particular employee makes the whole experience enjoyable, reward your staff. If you are hearing that the new appointment system is really working, take a bow.&nbsp;<\/p>\n\n\n\n<p>Likewise, negative reviews, although frustrating initially, are extremely valuable if you take action. If your patient didn\u2019t bring the issue to your attention, you might never have known and it might have occurred many more times, steering other patients away. When you take meaningful action to rectify a patient\u2019s complaint, you have the chance to win back their trust.&nbsp;<\/p>\n\n\n\n<p>Think about this: You have a couple of patients mentioning that the healthcare service was great but the music in the lobby area is loud and unpleasant. There is a simple fix to this problem. You can easily make the patient\u2019s experience of visiting your medical practice better. And you also have the chance to let your customers know that you are listening to their complaints.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"use-surveys\">Use surveys to answer your specific questions<\/h2>\n\n\n\n<p>Successful medical practices constantly try to get better. In order to know what you should fix, you need to know what is working and what isn\u2019t. There is a simple way of doing this: send your patients surveys. With Birdeye you can send custom surveys from a single dashboard that also helps you gain insights into the data you\u2019ve received. Use the feedback you receive to make necessary changes.&nbsp;&nbsp;<\/p>\n\n\n\n<p>Using surveys also lets your patients know that you want to keep the channels of communication open. Analyze the survey results to spot trends across time and departments. If a couple of things score consistently low across a wide pool of patients, you need to look into that right away.&nbsp;<\/p>\n\n\n\n<p>Whether it is a standard or a pick-one survey, these surveys will give you valuable insight into your patient\u2019s experience. Use the results to make their experience even better next time.<\/p>\n\n\n\n<div class=\"om-embedded-campaign\" data-campaign-id=\"454\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"needs-patient-feedback\">Why your medical practice needs to collect patient feedback constantly<\/h2>\n\n\n\n<p>Earning a 5-star rating from a high volume of reviews is great, but that doesn\u2019t mean you can just sit back and stop caring about patient feedback. Research states that most patients consider r<a href=\"https:\/\/www.brightlocal.com\/research\/local-consumer-review-survey\/\" target=\"_blank\" rel=\"noreferrer noopener\">eviews older than three months to be irrelevant<\/a>&nbsp;\u2014 so if all your reviews are from last year, many prospective patients might disregard your high rating altogether and choose a competitor with more recent reviews.<\/p>\n\n\n\n<p>As mentioned earlier in this article, patient feedback is also critical to preserving patient loyalty. Patient expectations evolve constantly. So, a continuous stream of incoming feedback helps you stay informed with what your patients want from their healthcare provider.<\/p>\n\n\n\n<p>For a busy practice devoting all their time to caring for patients, consistently collecting feedback from every patient might sound daunting. The good news is that there are solutions on the market that make the whole process easy and automatic. Birdeye, for example, lets you ask patients for feedback, respond to every comment, question, and review from one place, and share success stories to your social media pages \u2014 with just a click.<\/p>\n\n\n\n<p><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"<p>Why is patient feedback important to doctors? Let me tell you a story. Dr. Jamel McDuffie DDS has been providing quality dental services to clients in Durham, North Carolina, for many years. His practice, McDuffie Dentistry, had happy customers, who were also their regulars.&nbsp; Dr. McDuffie had a limited staff and a busy schedule, which [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":26957,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8550],"tags":[],"class_list":["post-18753","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Patient feedback: Why doctors need to ask for it I Birdeye<\/title>\n<meta name=\"description\" content=\"Patient feedback: everything you need to know as a healthcare provider about asking patients for all types of feedback\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/18753\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patient feedback: Why doctors need to ask for It\" \/>\n<meta property=\"og:description\" content=\"Patient feedback: everything you need to know as a healthcare provider about asking patients for all types of feedback\" \/>\n<meta property=\"og:url\" content=\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/\" \/>\n<meta property=\"og:site_name\" content=\"#1 Agentic Marketing Platform for Multi-Location Brands\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BirdeyeReviews\/\" \/>\n<meta property=\"article:published_time\" content=\"2020-03-02T21:55:00+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-06T07:51:45+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-Image_Patient-Feedback-Why-Doctors-Need-to-Ask-For-It_@2x-1024x597.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1024\" \/>\n\t<meta property=\"og:image:height\" content=\"597\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Birdeye Staff Writer\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@Birdeye_\" \/>\n<meta name=\"twitter:site\" content=\"@Birdeye_\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Birdeye Staff Writer\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"15 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/\"},\"author\":{\"name\":\"Birdeye Staff Writer\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/ab941e653f98ae931ba03a4e36eeaedb\"},\"headline\":\"Patient feedback: Why doctors need to ask for It\",\"datePublished\":\"2020-03-02T21:55:00+00:00\",\"dateModified\":\"2025-08-06T07:51:45+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/\"},\"wordCount\":1589,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-Image_Patient-Feedback-Why-Doctors-Need-to-Ask-For-It_@2x-scaled.png\",\"articleSection\":[\"Online Reviews\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/\",\"url\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/\",\"name\":\"Patient feedback: Why doctors need to ask for it I Birdeye\",\"isPartOf\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-Image_Patient-Feedback-Why-Doctors-Need-to-Ask-For-It_@2x-scaled.png\",\"datePublished\":\"2020-03-02T21:55:00+00:00\",\"dateModified\":\"2025-08-06T07:51:45+00:00\",\"description\":\"Patient feedback: everything you need to know as a healthcare provider about asking patients for all types of feedback\",\"breadcrumb\":{\"@id\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#primaryimage\",\"url\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-Image_Patient-Feedback-Why-Doctors-Need-to-Ask-For-It_@2x-scaled.png\",\"contentUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-Image_Patient-Feedback-Why-Doctors-Need-to-Ask-For-It_@2x-scaled.png\",\"width\":2560,\"height\":1493},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/birdeye.com\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Blog\",\"item\":\"https:\/\/birdeye.com\/blog\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Online Reviews\",\"item\":\"https:\/\/birdeye.com\/blog\/category\/online-reviews\/\"},{\"@type\":\"ListItem\",\"position\":4,\"name\":\"Patient feedback: Why doctors need to ask for It\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/birdeye.com\/blog\/#website\",\"url\":\"https:\/\/birdeye.com\/blog\/\",\"name\":\"#1 Agentic Marketing Platform for Multi-Location Brands\",\"description\":\"Scale your enterprise marketing with Birdeye. Our Agentic AI allows multi-location brands to consolidate reputation tools and unlock massive team efficiency while AI handles execution across 100+ to 10,000+ locations. Watch our agents respond to reviews, publish social posts, engage leads via chat, and surface actionable insights\u2014autonomously, at scale.\",\"publisher\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/birdeye.com\/blog\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\/\/birdeye.com\/blog\/#organization\",\"name\":\"Birdeye\",\"url\":\"https:\/\/birdeye.com\/blog\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/\",\"url\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png\",\"contentUrl\":\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png\",\"width\":376,\"height\":200,\"caption\":\"Birdeye\"},\"image\":{\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/\"},\"sameAs\":[\"https:\/\/www.facebook.com\/BirdeyeReviews\/\",\"https:\/\/x.com\/Birdeye_\",\"https:\/\/www.instagram.com\/wearebirdeye\/\",\"https:\/\/www.linkedin.com\/company\/2837064\/\",\"https:\/\/www.youtube.com\/c\/birdeye\"]},{\"@type\":\"Person\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/ab941e653f98ae931ba03a4e36eeaedb\",\"name\":\"Birdeye Staff Writer\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/birdeye.com\/blog\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/b02d4f734e2626458e163885fb0eefb2537d88d979a27d2551696e9d9d675f80?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/b02d4f734e2626458e163885fb0eefb2537d88d979a27d2551696e9d9d675f80?s=96&d=mm&r=g\",\"caption\":\"Birdeye Staff Writer\"},\"description\":\"Birdeye's Staff Writers are dedicated to delivering insightful content on reputation management, customer engagement, and digital marketing trends. They turn complex digital marketing concepts into digestible, actionable content and help businesses leverage Birdeye's all-in-one platform for growth and success.\",\"url\":\"https:\/\/birdeye.com\/blog\/author\/birdeye-staff-writer\/\"}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Patient feedback: Why doctors need to ask for it I Birdeye","description":"Patient feedback: everything you need to know as a healthcare provider about asking patients for all types of feedback","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/18753\/","og_locale":"en_US","og_type":"article","og_title":"Patient feedback: Why doctors need to ask for It","og_description":"Patient feedback: everything you need to know as a healthcare provider about asking patients for all types of feedback","og_url":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/","og_site_name":"#1 Agentic Marketing Platform for Multi-Location Brands","article_publisher":"https:\/\/www.facebook.com\/BirdeyeReviews\/","article_published_time":"2020-03-02T21:55:00+00:00","article_modified_time":"2025-08-06T07:51:45+00:00","og_image":[{"width":1024,"height":597,"url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-Image_Patient-Feedback-Why-Doctors-Need-to-Ask-For-It_@2x-1024x597.png","type":"image\/png"}],"author":"Birdeye Staff Writer","twitter_card":"summary_large_image","twitter_creator":"@Birdeye_","twitter_site":"@Birdeye_","twitter_misc":{"Written by":"Birdeye Staff Writer","Est. reading time":"15 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"Article","@id":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#article","isPartOf":{"@id":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/"},"author":{"name":"Birdeye Staff Writer","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/ab941e653f98ae931ba03a4e36eeaedb"},"headline":"Patient feedback: Why doctors need to ask for It","datePublished":"2020-03-02T21:55:00+00:00","dateModified":"2025-08-06T07:51:45+00:00","mainEntityOfPage":{"@id":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/"},"wordCount":1589,"commentCount":0,"publisher":{"@id":"https:\/\/birdeye.com\/blog\/#organization"},"image":{"@id":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#primaryimage"},"thumbnailUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-Image_Patient-Feedback-Why-Doctors-Need-to-Ask-For-It_@2x-scaled.png","articleSection":["Online Reviews"],"inLanguage":"en-US","potentialAction":[{"@type":"CommentAction","name":"Comment","target":["https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#respond"]}]},{"@type":"WebPage","@id":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/","url":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/","name":"Patient feedback: Why doctors need to ask for it I Birdeye","isPartOf":{"@id":"https:\/\/birdeye.com\/blog\/#website"},"primaryImageOfPage":{"@id":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#primaryimage"},"image":{"@id":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#primaryimage"},"thumbnailUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-Image_Patient-Feedback-Why-Doctors-Need-to-Ask-For-It_@2x-scaled.png","datePublished":"2020-03-02T21:55:00+00:00","dateModified":"2025-08-06T07:51:45+00:00","description":"Patient feedback: everything you need to know as a healthcare provider about asking patients for all types of feedback","breadcrumb":{"@id":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#primaryimage","url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-Image_Patient-Feedback-Why-Doctors-Need-to-Ask-For-It_@2x-scaled.png","contentUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Feature-Image_Patient-Feedback-Why-Doctors-Need-to-Ask-For-It_@2x-scaled.png","width":2560,"height":1493},{"@type":"BreadcrumbList","@id":"https:\/\/birdeye.com\/blog\/why-doctors-need-patient-feedback\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/birdeye.com"},{"@type":"ListItem","position":2,"name":"Blog","item":"https:\/\/birdeye.com\/blog\/"},{"@type":"ListItem","position":3,"name":"Online Reviews","item":"https:\/\/birdeye.com\/blog\/category\/online-reviews\/"},{"@type":"ListItem","position":4,"name":"Patient feedback: Why doctors need to ask for It"}]},{"@type":"WebSite","@id":"https:\/\/birdeye.com\/blog\/#website","url":"https:\/\/birdeye.com\/blog\/","name":"#1 Agentic Marketing Platform for Multi-Location Brands","description":"Scale your enterprise marketing with Birdeye. Our Agentic AI allows multi-location brands to consolidate reputation tools and unlock massive team efficiency while AI handles execution across 100+ to 10,000+ locations. Watch our agents respond to reviews, publish social posts, engage leads via chat, and surface actionable insights\u2014autonomously, at scale.","publisher":{"@id":"https:\/\/birdeye.com\/blog\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/birdeye.com\/blog\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/birdeye.com\/blog\/#organization","name":"Birdeye","url":"https:\/\/birdeye.com\/blog\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/","url":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png","contentUrl":"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/birdeyelogo_2016_dark.png","width":376,"height":200,"caption":"Birdeye"},"image":{"@id":"https:\/\/birdeye.com\/blog\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/BirdeyeReviews\/","https:\/\/x.com\/Birdeye_","https:\/\/www.instagram.com\/wearebirdeye\/","https:\/\/www.linkedin.com\/company\/2837064\/","https:\/\/www.youtube.com\/c\/birdeye"]},{"@type":"Person","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/ab941e653f98ae931ba03a4e36eeaedb","name":"Birdeye Staff Writer","image":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/birdeye.com\/blog\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/b02d4f734e2626458e163885fb0eefb2537d88d979a27d2551696e9d9d675f80?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/b02d4f734e2626458e163885fb0eefb2537d88d979a27d2551696e9d9d675f80?s=96&d=mm&r=g","caption":"Birdeye Staff Writer"},"description":"Birdeye's Staff Writers are dedicated to delivering insightful content on reputation management, customer engagement, and digital marketing trends. They turn complex digital marketing concepts into digestible, actionable content and help businesses leverage Birdeye's all-in-one platform for growth and success.","url":"https:\/\/birdeye.com\/blog\/author\/birdeye-staff-writer\/"}]}},"_links":{"self":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/18753","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users\/92"}],"replies":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/comments?post=18753"}],"version-history":[{"count":43,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/18753\/revisions"}],"predecessor-version":[{"id":62896,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/18753\/revisions\/62896"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media\/26957"}],"wp:attachment":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media?parent=18753"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/categories?post=18753"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/tags?post=18753"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}