{"id":21678,"date":"2018-08-13T22:59:04","date_gmt":"2018-08-13T22:59:04","guid":{"rendered":"https:\/\/blog.birdeye.com\/?p=21678"},"modified":"2024-02-05T00:00:42","modified_gmt":"2024-02-05T08:00:42","slug":"review-response-templates","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/review-response-templates\/","title":{"rendered":"Review response templates make it easy to respond to reviews"},"content":{"rendered":"\n

Responding to customer reviews is one of the most important, most frequently overlooked steps of building an awesome online reputation management<\/a>. Getting new reviews is easy if you\u2019re using a tool like Birdeye, you don\u2019t even have to think about it. Responding to them, however, takes more time and effort than you\u2019d like. This is why we launched the awesome ‘review response templates’ to make the task easier.<\/span><\/p>\n\n\n\n\n\n

Why is it important to respond to reviews?<\/h2>\n\n\n\n

Everyone\u2019s focused on simply getting new reviews, but think of it like this: you invite friends over for dinner and as they leave, one of them tells you the risotto you made was delicious, and that story you told was \u201cjust hysterical!\u201d. Do you stand there in silence, avoiding eye contact until they leave? Or let\u2019s say during dinner you spill wine on another friend\u2019s shirt. Do you just pretend it didn\u2019t happen and continue on your merry way?<\/span><\/p>\n\n\n\n

Why is it that both of those scenarios sound ridiculous, but most businesses fail to thank customers for positive reviews or apologize and offer solutions for negative reviews? Your business isn\u2019t a dinner party, but the same rules apply: how you handle the first visit determines whether there will be any more. If you\u2019re collecting online reviews for your business or you hope to start, you need to have a online review management<\/a> strategy in place for responding to them promptly — both the negative and the positive.<\/span><\/p>\n\n\n\n

\u201cStrategy\u201d. What an ominous word, right? Wrong. Here\u2019s the easiest strategy ever: Birdeye sends you a real-time alert when a new review is posted about your business. All you have to do is select a template, click \u201cReply\u201d and you\u2019re done!<\/span><\/p>\n\n\n\n

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\"\"<\/a><\/figure>\n\n\n\n

Responding to positive reviews<\/h2>\n\n\n\n

Responding to positive reviews<\/a> shows happy customers that you appreciate them and encourages them to return — in fact, a great review response invites them back and might even include a promo deal. Your grateful response also demonstrates to potential customers reading your reviews that you listen and care. Here\u2019s an example of a \u201cThank You\u201d template in Birdeye:<\/span><\/p>\n\n\n\n

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Responding to negative reviews<\/h2>\n\n\n\n

Studies have shown that 53% of customers expect a business to reply to them on review sites, and 30% judge a business primarily on whether it responds to reviews. Think of that 30% as 3 people at the dinner table who watched you spill wine and walk away. They weren\u2019t just watching, they were judging.<\/span><\/p>\n\n\n\n

Actively responding to reviews<\/a> not only keeps existing customers happy; it also boosts organic traffic to your review site profiles. This is why, according to research, businesses that respond to negative reviews<\/a> experience a 5% increase in review count. It\u2019s simple: more traffic to your review profiles, more customers, more reviews!<\/span><\/p>\n\n\n\n

Birdeye provides you with a default \u201cThank you\u201d and \u201cApology\u201d template, and you can create as many additional templates as you want. \u201cTokens\u201d let you automatically personalize your responses according to each individual review, so instead of just saying \u201cThanks for your review\u201d or \u201cSorry to hear that\u201d to everyone, you can address each reviewer by name, mention the city they visited you in, the employee who assisted them, provide a contact number they can reach you on, and more. With tokens, your whole company can use the same templates to maintain a consistent voice, while also keeping each response specific to the reviewer\u2019s location. Oh, and did we mention all you have to do is click \u201cReply?\u201d. Yeah.<\/span><\/p>\n\n\n\n

\"\"<\/figure>\n\n\n\n

<\/span><\/p>\n\n\n\n

We recommend creating a few versions of each response type so you don\u2019t have a string of totally identical responses in a row — this would make them all appear less genuine. Switch up the language, throw in an offer, sprinkle in some humor, and get creative. You can create as many templates as you want.<\/span><\/p>\n\n\n\n

Of course, you still have the option to type out a completely custom response to your Google reviews<\/a> too, and in cases where customers have a particularly detailed complaint, that is the best course of action.<\/span><\/p>\n\n\n\n

Review management on auto-pilot<\/h2>\n\n\n\n

Yes, clicking a button is easy. But you know what\u2019s even easier? Not clicking a button. That\u2019s why Birdeye has also launched automatic review responses. You can now create rules to post specific response templates for specific types of reviews, then carry on with your day while Birdeye handles the responding. This is a great option for sending \u201cThank You\u201d offers and directing simple complaints to your support team.<\/span><\/p>\n\n\n","protected":false},"excerpt":{"rendered":"

Responding to customer reviews is one of the most important, most frequently overlooked steps of building an awesome online reputation management. Getting new reviews is easy if you\u2019re using a tool like Birdeye, you don\u2019t even have to think about it. Responding to them, however, takes more time and effort than you\u2019d like. This is […]<\/p>\n","protected":false},"author":92,"featured_media":21683,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8550,8583],"tags":[],"class_list":["post-21678","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-reviews","category-review-management"],"acf":[],"yoast_head":"\nReview response templates make it easy to respond I Birdeye<\/title>\n<meta name=\"description\" content=\"Responding to reviews can feel like a chore, but it has to be done. 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