{"id":21727,"date":"2018-08-28T22:03:50","date_gmt":"2018-08-29T05:03:50","guid":{"rendered":"https:\/\/blog.birdeye.com\/?p=21727"},"modified":"2023-07-20T11:51:57","modified_gmt":"2023-07-20T18:51:57","slug":"facebook-recommendations-update","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/facebook-recommendations-update\/","title":{"rendered":"&#8216;Facebook Reviews&#8217; are now &#8216;Facebook Recommendations&#8217;"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Facebook recently updated its platform. Facebook &#8216;Reviews&#8217; are now called &#8216;Recommendations&#8217;. Facebook confirms that they have made this change so that customers can share richer feedback about your business. This would help you be more visible in your local community and attract more customers.&nbsp;<\/span><gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<div class=\"try-for-free-block\" style=\"display: flex; align-items: center; padding: 32px; background: #0d47a1; border-radius: 30px; margin: 0 0 30px;\">\n<div class=\"txt-block\" style=\"padding-right: 20px;\">\n<h3 style=\"font-size: 32px; font-weight: 400; color: #fff; line-height: 1.5; margin: 0 0 20px;\">Track social media performance across channels and locations<\/h3>\n<p style=\"font-size: 18px; font-weight: 400; color: #fff; line-height: 1.7; margin: 0 0 20px;\">Want to see the impact of Birdeye on your business? Watch the Free Demo Now.<\/p>\n<\/div>\n<div class=\"btn-block\" style=\"min-width: 180px;\"><a href=\"https:\/\/birdeye.com\/pricing\/\" style=\"width: 100%; background: #fff; padding: 10px 20px; display: flex; justify-content: center; border-radius: 6px; font-size: 13px; font-weight: 600; color: #0d47a1; margin: 0 0 20px; border: 1px solid transparent; cursor: pointer;\">See Pricing<\/a> <a href=\"https:\/\/birdeye.com\/free-demo\/\" style=\"width: 100%; background: #0d47a1; padding: 10px 20px; display: flex; justify-content: center; white-space: nowrap; border-radius: 6px; font-size: 13px; font-weight: 600; color: #fff; border: 1px solid #fff; cursor: pointer;\">FREE DEMO<\/a><\/div>\n<\/div>\n\n\n\n<p><span style=\"font-weight: 400;\">Before we explain in further detail about how Facebook Recommendations work, are you ready to discover why <a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">online reputation management<\/a> is crucial for your multi-location business in under 15 minutes? Hear 10 tips that can help each one of your locations get discovered online. By the end of this <\/span><b>audio guide<\/b><span style=\"font-weight: 400;\">, you will know how to start collecting more online reviews from customers in order to drive conversions! Reviews are important to businesses because they offer fast, authentic feedback from customers. <\/span><\/p>\n\n\n\n<div id=\"buzzsprout-player-8393182\"><\/div><script src=\"https:\/\/www.buzzsprout.com\/1750396\/8393182-online-reputation-management-10-essential-tips-for-success.js?container_id=buzzsprout-player-8393182&amp;player=small\" type=\"be-lazy-script\" data-lazy-type=\"text\/javascript\" defer=\"\" charset=\"utf-8\"><\/script>\n\n\n\n<p><span style=\"font-weight: 400;\">Negative reviews can leave a bad taste in your mouth but there are ways you can deal with them and prevent brand reputation issues&#8211; like how some companies will only <a href=\"https:\/\/birdeye.com\/blog\/positive-review-examples\/\" target=\"_blank\" rel=\"noreferrer noopener\">collect positive customer comments<\/a> at each location rather than on the company level.<\/span><gwmw style=\"display:none;\"><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"1394\" height=\"506\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Facebook-recommendations.png\" alt=\"Facebook recommendations explained \" class=\"wp-image-25181\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Facebook-recommendations.png 1394w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Facebook-recommendations-300x109.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Facebook-recommendations-1024x372.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Facebook-recommendations-768x279.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Facebook-recommendations-810x294.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Facebook-recommendations-1140x414.png 1140w\" sizes=\"(max-width: 1394px) 100vw, 1394px\" \/><\/figure>\n\n\n\n<p><b><i>Previously, <a href=\"https:\/\/birdeye.com\/blog\/facebook-reviews\/\">Facebook Reviews<\/a> worked like most review sites. The consumer selected an option of 1 to 5 stars to express how they felt about a business based on a past interaction:<\/i><\/b><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/p>\n\n\n\n<p><i><span style=\"font-weight: 400;\">Option to select 1-5 stars and write a review<\/span><\/i><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"816\" height=\"457\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.54.25-PM.png\" alt=\"facebook review example \" class=\"wp-image-21729\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.54.25-PM.png 816w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.54.25-PM-300x168.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.54.25-PM-768x430.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.54.25-PM-810x454.png 810w\" sizes=\"(max-width: 816px) 100vw, 816px\" \/><\/figure>\n\n\n\n<p><span style=\"font-weight: 400;\">Under the new system, reviews have been replaced by Recommendations. <\/span><span style=\"font-weight: 400;\">Now, instead of leaving a rating, when a customer wants to <a href=\"https:\/\/birdeye.com\/blog\/how-to-ask-for-facebook-recommendations\/\">review a business<\/a> on Facebook, they can choose to \u201crecommend\u201d or \u201cnot recommend\u201d a business page.<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"929\" height=\"630\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.54.42-PM.png\" alt=\"How to leave a recommendation \" class=\"wp-image-21730\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.54.42-PM.png 929w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.54.42-PM-300x203.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.54.42-PM-768x521.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.54.42-PM-810x549.png 810w\" sizes=\"(max-width: 929px) 100vw, 929px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\"><span style=\"font-weight: 400;\">Here\u2019s what Recommendations look like on a Facebook business page:<\/span><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/h2>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"920\" height=\"401\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.55.59-PM.png\" alt=\"Facebook recommendation example \" class=\"wp-image-21731\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.55.59-PM.png 920w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.55.59-PM-300x131.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.55.59-PM-768x335.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.55.59-PM-810x353.png 810w\" sizes=\"(max-width: 920px) 100vw, 920px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"923\" height=\"492\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.55.37-PM.png\" alt=\"Don't recommend example \" class=\"wp-image-21732\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.55.37-PM.png 923w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.55.37-PM-300x160.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.55.37-PM-768x409.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/08\/Screen-Shot-2018-08-28-at-1.55.37-PM-810x432.png 810w\" sizes=\"(max-width: 923px) 100vw, 923px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-does-this-mean-for-birdeye-customers\"><b>What does this mean for Birdeye customers?<\/b><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/gwmw><\/gwmw><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">Birdeye will continue to monitor your reviews along with reviews from other review sites. Instead of &#8216;reviews&#8217;, they will now show up as &#8216;recommendations. Facebook recommendations will show up without star ratings. Instead of star ratings, you will see &#8216;Recommended&#8217; and &#8216;Not recommended&#8217; for a positive and negative experience respectively. You will also be able to respond to Facebook recommendations from within the dashboard just like always.&nbsp;<\/span><\/p>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"843\" height=\"273\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Recommend.png\" alt=\"Good Facebook Recommendation \" class=\"wp-image-25178\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Recommend.png 843w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Recommend-300x97.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Recommend-768x249.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Recommend-810x262.png 810w\" sizes=\"(max-width: 843px) 100vw, 843px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image\"><img decoding=\"async\" width=\"836\" height=\"354\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/not-recommend.png\" alt=\"Don't recommend business \" class=\"wp-image-25179\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/not-recommend.png 836w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/not-recommend-300x127.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/not-recommend-768x325.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/not-recommend-810x343.png 810w\" sizes=\"(max-width: 836px) 100vw, 836px\" \/><\/figure>\n\n\n\n<p>According to the 2015 Social Recommendations Index, about 71% of Facebook users trust the content that they see on this social media platform. Also, about 66% of users will share their thoughts, experiences, and opinions on a company or a recent purchase. Facebook recommendations are critical when it comes to being successful online.<\/p>\n\n\n\n<p>To start with, make sure your <a href=\"https:\/\/birdeye.com\/blog\/facebook-reviews\/\" target=\"_blank\" rel=\"noreferrer noopener\">Facebook business <span style=\"font-weight: 400;\">page<\/span><\/a><span style=\"font-weight: 400;\"> is set up well. Also, ensure that Facebook is part of your online reputation strategy. <a href=\"https:\/\/birdeye.com\/blog\/soliciting-reviews-facebook-google\/\">Request<\/a> all your customers for reviews or recommendations at the end of a fulfilling transaction and see your online reputation grow. As a rule, never forget to respond to reviews and recommendations from your customers.<\/span><\/p>\n\n\n\n<p>Birdeye is a powerful solution that helps you to get&nbsp;Facebook recommendations and build a solid reputation online.<\/p>\n\n\n\n\n\n<p><\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\" data-type=\"re-block\" data-name=\"regular_getmorereviews_26263_banner\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/get-more-reviews-without-spending-hours-online\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-get-more-reviews-without-spending-hours-online-CTA.png\" alt=\"\" class=\"wp-image-26262\" data-clicktag=\"regular_getmorereviews_26263_banner\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Facebook recently updated its platform. Facebook &#8216;Reviews&#8217; are now called &#8216;Recommendations&#8217;. Facebook confirms that they have made this change so that customers can share richer feedback about your business. This would help you be more visible in your local community and attract more customers.&nbsp; Track social media performance across channels and locations Want to see [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":36156,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8611],"tags":[],"class_list":["post-21727","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facebook-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>&#039;Facebook Reviews&#039; are now &#039;Facebook Recommendations&#039; I Birdeye<\/title>\n<meta name=\"description\" content=\"Facebook &#039;Reviews&#039; are now called &#039;Recommendations&#039;. 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