{"id":21775,"date":"2018-09-14T09:50:23","date_gmt":"2018-09-14T09:50:23","guid":{"rendered":"https:\/\/blog.birdeye.com\/?p=21775"},"modified":"2024-02-05T00:35:57","modified_gmt":"2024-02-05T08:35:57","slug":"improving-customer-experience-4-easy-ways","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/improving-customer-experience-4-easy-ways\/","title":{"rendered":"4 Ways to improve customer experience"},"content":{"rendered":"\n<p><span style=\"font-weight: 400;\">Improving customer experience is vital to retain existing customers, attract new ones and improve your business\u2019 online reputation.  Deliver an excellent <a href=\"https:\/\/birdeye.com\/blog\/customer-experience\/\">customer experience<\/a> to engage your customers and develop brand loyalty. By making sure that your customers have a positive experience doing business with you, you improve your chances of getting positive feedback and a high-star rating from your customers.<\/span><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Here are four tips to help your business improve customer experience and<\/span> <span style=\"font-weight: 400;\">get more revenue<\/span>.<gwmw style=\"display:none;\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-4-strategies-to-improve-customer-experience\"><span style=\"font-weight: 400;\">4 Strategies to improve customer experience<\/span><\/h2>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"561\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-service-provide-great-customer-support-1024x561.jpg\" alt=\"improving customer service - provide great customer support\" class=\"wp-image-21778\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-service-provide-great-customer-support-1024x561.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-service-provide-great-customer-support-300x165.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-service-provide-great-customer-support-768x421.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-service-provide-great-customer-support-810x444.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-service-provide-great-customer-support-1140x625.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-service-provide-great-customer-support.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-1-provide-excellent-customer-service\"><strong>1. Provide excellent customer service<\/strong><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Outstanding customer service should be an essential part of your <a href=\"https:\/\/birdeye.com\/blog\/what-is-customer-experience-strategy\/\">customer experience strategy<\/a>. Going the extra mile not only results in customer satisfaction, but it can also help you win customers for life. \u00a0Encourage your team to focus on providing excellent customer service.<\/span><gwmw style=\"display:none;\"><gwmw style=\"display:none;\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-2-focus-on-using-a-positive-tone\"><b>2. Focus on using a positive tone.<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Customers love positive language and feeling understood. You can make good use of positive language even when you are not able to deliver something that matches up to their expectations. For example: <\/span><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><span style=\"font-weight: 400;\">Instead of asking: \u201cWhat is the issue that you are facing?\u201d <\/span><ul><li><span style=\"font-weight: 400;\">Try:  \u201cHow can I make things better for you today?\u201d <\/span><\/li><\/ul><\/li><li><span style=\"font-weight: 400;\">Instead of saying: \u201cUnfortunately, the doctor you are looking for is not available today.\u201d<\/span><ul><li><span style=\"font-weight: 400;\">Try: \u201cLet me get you an appointment with another experienced doctor from the same department.\u201d <\/span><\/li><\/ul><\/li><\/ul>\n\n\n\n<p>When you&#8217;re positive, your customers will be, too. Focus on using a positive tone wherever possible to <a href=\"https:\/\/birdeye.com\/blog\/customer-experience\/\">improve customer experience<\/a>. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-3-extend-your-availability\"><b>3. Extend your availability.<\/b><\/h3>\n\n\n\n<p><span style=\"font-weight: 400;\">Try to make yourself available for customers whenever they need you. Since it is unrealistic to expect an employee to be available 24\/7, look into automating some customer communications with a <a href=\"https:\/\/birdeye.com\/blog\/website-chat\/\">chatbot<\/a>. This way, if a customer asks a commonly asked question, your chatbot can handle it at any hour of the day. <\/span><br><br><span style=\"font-weight: 400;\">Customers, who are unable to reach out to you during your scheduled office hours will start looking for alternatives. Extending your availability is also a good opportunity to gain an edge over your competitors.<\/span><\/p>\n\n\n\n<div class=\"wp-block-image\"><figure class=\"aligncenter\"><img decoding=\"async\" width=\"1024\" height=\"606\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-experience-solicit-customer-feedback-1024x606.jpg\" alt=\"improving customer experience - solicit customer feedback\" class=\"wp-image-21777\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-experience-solicit-customer-feedback-1024x606.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-experience-solicit-customer-feedback-300x178.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-experience-solicit-customer-feedback-768x454.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-experience-solicit-customer-feedback-810x479.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-experience-solicit-customer-feedback-1140x675.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/2018\/09\/improving-customer-experience-solicit-customer-feedback.jpg 1200w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure><\/div>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-4-solicit-customer-feedback\"><b>4. Solicit customer feedback.<\/b><\/h3>\n\n\n\n<p>You can set up an automated process for soliciting reviews from customers or use surveys to collect their feedback. Be sure to train your staff on how to <a href=\"https:\/\/birdeye.com\/blog\/how-to-respond-to-negative-reviews\/\">respond to a negative review.<\/a> Remind them to handle the situation with speed and care in order to limit the effects of bad <a href=\"https:\/\/birdeye.com\/blog\/referral-marketing\/\">word of mouth referrals<\/a>. If you handle these customer interactions well, you can create customer loyalty out of negative past experiences.<\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Customers get frustrated when they are unable to voice their concerns. But, if your business is willing to lend an ear, you can turn these unsatisfied customers into brand ambassadors. A study shows that 54% of customers who had a negative experience are willing to return to the business once they received a satisfactory response <\/span>So, if you get a bad review, don&#8217;t worry! Respond promptly to help the customer, and you can turn past frustrations into positive experiences.<gwmw style=\"display:none;\"><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">To boost customer retention, it&#8217;s important to provide customer support. This is what <a href=\"https:\/\/birdeye.com\/blog\/what-is-omnichannel-customer-experience\/\">customer experience<\/a> is all about. It is a way of refining your business with the aim of improving all customer relationships to offer them a pleasant experience.<\/span><gwmw style=\"display:none;\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-use-a-customer-experience-software\"><b>Use a customer experience software. <\/b><\/h2>\n\n\n\n<p><span style=\"font-weight: 400;\">By using <a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">online reputation management<\/a> and great customer experience solutions like Birdeye, you can better engage with your customers and provide them with a positive experience. With Birdeye\u2019s <\/span><a href=\"https:\/\/birdeye.com\/blog\/review-generation\/\"><span style=\"font-weight: 400;\">review generation<\/span><\/a><span style=\"font-weight: 400;\"> feature, you can solicit authentic reviews from customers, building trust that translates into more revenue. Using Birdeye\u2019s<\/span><a href=\"https:\/\/birdeye.com\/surveys\/\"> <span style=\"font-weight: 400;\">customer surveys<\/span><\/a><span style=\"font-weight: 400;\"> feature you can ask your customers the right questions by sending surveys via SMS, email and social media.<\/span><gwmw style=\"display:none;\"><\/p>\n\n\n\n<p><span style=\"font-weight: 400;\">Birdeye is the best choice to help you collect feedback and improve customer experience. <\/span><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\" data-type=\"re-block\" data-name=\"regular_360customerfeedback_29371_banner\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/a-360-degree-approach-to-customer-feedback\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/A-360-degree-approach-to-feedback-from-customers.jpg\" data-clicktag=\"regular_360customerfeedback_29371_banner\" alt=\"\" class=\"wp-image-29370\"><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Improving customer experience is vital to retain existing customers, attract new ones and improve your business\u2019 online reputation. Deliver an excellent customer experience to engage your customers and develop brand loyalty. By making sure that your customers have a positive experience doing business with you, you improve your chances of getting positive feedback and a [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":21776,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8537],"tags":[],"class_list":["post-21775","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-experience"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>4 Ways to improve customer experience I Birdeye<\/title>\n<meta name=\"description\" content=\"86% of customers are willing to pay more for better customer experience. 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