{"id":24132,"date":"2019-07-15T17:34:50","date_gmt":"2019-07-16T00:34:50","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=24132"},"modified":"2024-02-05T00:35:26","modified_gmt":"2024-02-05T08:35:26","slug":"launching-surveys-2-0","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/launching-surveys-2-0\/","title":{"rendered":"We’ve Upgraded Our Award-Winning Customer Surveys"},"content":{"rendered":"

In the past year, we\u2019ve seen more and more businesses use our survey<\/a> product. Just this week, we won a High Performer Award from G2 Crowd for our customer surveys. While we\u2019re happy for the recognition, we wanted to make some changes to make sure that surveys are working great for all of our customers. While we spent some time upgrading campaigns<\/a>, we didn’t stop there. Enter upgraded Birdeye surveys: Surveys 2.0. <\/span><\/p>\n

\"\"<\/p>\n


We\u2019ve redesigned our surveys to be both functional, simple, and customizable.  Here\u2019s how we have upgraded Birdeye surveys to make our award-winning surveys platform even better. <\/span><\/p>\n

Birdeye Surveys are Functional<\/span><\/h2>\n


More than anything else, our surveys are meant to be functional. All of the updates that we\u2019ve designed were made with one goal in mind: making it easy for you to collect the feedback<\/a> you need from your customers. <\/span><\/p>\n

Different Surveys for Different Situations <\/span><\/h3>\n

We recognize that business owners have different needs. Sometimes, you\u2019ll need to send more in-depth surveys to really get to what your customers are thinking. Other times, you\u2019ll want to send surveys that a customer can take quickly and give the feedback that you need. Previously, pick-one surveys were contained within standard surveys.  Here\u2019s the difference between the two types of surveys. <\/span><\/p>\n

Business owners will have the option to give two types of surveys to customers: pick-one and standard. Here\u2019s the difference between the two types of surveys. <\/span><\/p>\n

In-Depth Questions for Quality Insights <\/b><\/h4>\n

This is the standard survey format that our customers know and love. With a standard survey, businesses have the ability to ask customers in-depth questions in a wide variety of different formats. <\/span><\/p>\n

\"traditional<\/p>\n

Quick Surveys for Fast Responses <\/b><\/h4>\n

Of course, maybe you don’t want to spend time asking in-depth questions. There\u2019s going to be times where you want to ask just quick, simple questions to your customers. Now you have the option to send pick-one surveys, where customers can answer simple questions quickly and easily. <\/span><\/p>\n

Previously, pick-one was a type of question within our standard surveys. We\u2019ve removed the ability to ask pick-one questions within standard surveys to avoid confusion. <\/span><\/p>\n

\"pick-one\"<\/p>\n

Birdeye Surveys are Simplified<\/span><\/h2>\n

We\u2019ve made our interface clean and easy-to-navigate. We\u2019ve made it so that it\u2019s easy for any member of your organization to send out a survey when they have the chance. <\/span><\/p>\n

While our surveys might be simplified, that doesn\u2019t mean they\u2019re only capable of asking simple questions. Remember, our platform is meant to serve everyone, from small businesses to some of our enterprise customers like Blaze Pizza and BMW. <\/span><\/p>\n

We\u2019ve made tons of improvements to User Interface to make it easier than ever for any employee to step in and send a Birdeye survey. Here are some examples. <\/span><\/p>\n

Easier Navigation <\/b><\/h3>\n

\"\"<\/p>\n

We\u2019ve made it easy for you to create a survey, send it out to customers, then view the results. Our navigation makes it easy for customers to view every step of the process of sending an effective survey to your customers. Each step in the process of survey creation is a separate tab in the navigation. <\/span><\/p>\n

Simple Survey Distribution <\/b><\/h3>\n

\"\"<\/p>\n

Previously, businesses needed to go into the \u201cCampaigns\u201d tab and find the individual survey in order to send it out to customers. Now, this process is easier than ever. You’ll be able to send out your surveys within the “Distribute Survey” tab. <\/span><\/p>\n

Birdeye Surveys are Customizable <\/span><\/h2>\n

We\u2019ve made Birdeye surveys customizable so that they can fit all of your business needs, allowing you to show off your business’s unique brand and communicate more closely with your customers. <\/span><\/p>\n

Customize Survey Appearance <\/b><\/h3>\n

\"\"<\/p>\n

Now, you have the option to customize your surveys\u2019 appearance so that it matches your business\u2019s branding. You also have the option of showing customers how many more questions they need to answer to get through the survey with the progress bar. <\/span><\/p>\n

Email Notifications <\/b><\/h3>\n

\"\"<\/p>\n

Now, you can choose to receive email notifications when customers select a specific response. Let\u2019s say that you\u2019re asking customers how likely it is that they\u2019ll recommend your business to friends and family, and you want to know immediately if customers are saying that they probably wouldn\u2019t be willing to do so. If you want to customize when you’ll receive an email notification, just go to your survey settings. <\/span><\/p>\n

Automatic Replies <\/b><\/h3>\n

\"\"<\/p>\n

When your customer takes the time out of their day to take a customer survey, it’s important to show appreciation. Of course, it can be hard to do this if you\u2019re getting lots of survey responses. Who has time to send a reply to a hundred different survey respondents? <\/span><\/p>\n

With the Birdeye dashboard, businesses now have the option to send customized automatic responses to your customers. Make sure each one of your customers knows how much you value them. <\/span><\/p>\n

What Happens to My Existing Surveys? <\/span><\/h2>\n

If you have a previously-existing survey that is affected by one of these changes, here\u2019s what will happen. <\/span><\/p>\n

What will happen if I have a pick-one question in a traditional survey? <\/b><\/p>\n

All the pick-one questions in traditional surveys will be converted into multiple-choice questions. <\/span><\/p>\n

I made a survey with a link to a review site in the middle of the survey. Can I still use it? <\/b><\/p>\n

This existing survey will still work. However, to make any changes, you\u2019ll have to contact the Birdeye Customer Service team. <\/span><\/p>\n

Get Started with Surveys 2.0<\/span><\/h2>\n

Now that you know more about the upgraded Birdeye surveys, it\u2019s time to get started. Check out Surveys 2.0<\/a> and start collecting feedback from your customers today. <\/span><\/p>\n

<\/p>\n

If you\u2019re not currently enjoying Birdeye surveys, now is the time to get started. <\/span><\/p>\n

<\/p>\n\n\n

\"\"<\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"

In the past year, we\u2019ve seen more and more businesses use our survey product. Just this week, we won a High Performer Award from G2 Crowd for our customer surveys. While we\u2019re happy for the recognition, we wanted to make some changes to make sure that surveys are working great for all of our customers. […]<\/p>\n","protected":false},"author":92,"featured_media":24145,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8553],"tags":[],"class_list":["post-24132","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-customer-survey"],"acf":[],"yoast_head":"\nWe've upgraded our Award-Winning customer Surveys | Birdeye<\/title>\n<meta name=\"description\" content=\"Birdeye Surveys upgraded is the highest-rated survey product of 2019. 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