{"id":24824,"date":"2019-10-11T16:53:54","date_gmt":"2019-10-11T23:53:54","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=24824"},"modified":"2024-02-05T00:35:01","modified_gmt":"2024-02-05T08:35:01","slug":"how-to-ask-for-facebook-recommendations","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/how-to-ask-for-facebook-recommendations\/","title":{"rendered":"How to ask for Facebook recommendations"},"content":{"rendered":"\n<p>Facebook changed their review system to &#8216;recommendations&#8217;. Whichever way you like to call them, they still impact your <a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\">online reputation<\/a>. Let\u2019s talk about how you can ask for Facebook recommendations from your customers.<\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#what-are-facebook-recommendations\" data-level=\"2\">What are Facebook recommendations?\u00a0<\/a><\/li><li><a href=\"#h-why-did-facebook-make-the-change\" data-level=\"2\">Why did Facebook make the change?<\/a><\/li><li><a href=\"#why-are-facebook-recommendations-important\" data-level=\"2\">Why are Facebook recommendations important?\u00a0<\/a><\/li><li><a href=\"#h-how-is-facebook-recommendation-score-calculated\" data-level=\"2\">How is Facebook recommendation score calculated?<\/a><\/li><li><a href=\"#h-how-will-facebook-recommendations-benefit-your-business\" data-level=\"2\">How will Facebook recommendations benefit your business?<\/a><ul><li><a href=\"#h-recommendations-are-more-interactive\" data-level=\"3\">Recommendations are more interactive<\/a><\/li><li><a href=\"#h-recommendations-are-more-informative\" data-level=\"3\">Recommendations are more informative<\/a><\/li><li><a href=\"#h-recommendations-improve-organic-reach\" data-level=\"3\">Recommendations improve organic reach<\/a><\/li><\/ul><\/li><li><a href=\"#turn-on-recommendations\" data-level=\"2\">How to turn On recommendations\u00a0<\/a><\/li><li><a href=\"#can-i-buy-facebook-recommendations\" data-level=\"2\">Can I Buy Facebook Recommendations?<\/a><\/li><li><a href=\"#h-try-birdeye-the-1-review-software\" data-level=\"2\">Try Birdeye, the #1 Review Software\u00a0<\/a><\/li><\/ul><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"what-are-facebook-recommendations\">What are Facebook recommendations?&nbsp;<\/h2>\n\n\n\n<p>Some of you might be wondering what Facebook recommendations are. To keep it simple: What was once known as <a href=\"https:\/\/birdeye.com\/blog\/facebook-reviews\/\">Facebook reviews<\/a> are now Facebook Recommendations.&nbsp;<\/p>\n\n\n\n<p>In 2018, Facebook began to phase out the traditional 5-star reviews and started moving towards a binary system. Customers now only had two options: Recommend or Not Recommend.&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-why-did-facebook-make-the-change\">Why did Facebook make the change?<\/h2>\n\n\n\n<p>If you\u2019ve been maintaining a Facebook page for your business for long, you may have noticed that the organic reach of your content has steadily declined. This has forced business owners to pay more to get their content to reach their audience. As Facebook users regularly visit business pages on the platform, <a href=\"https:\/\/embedsocial.com\/blog\/facebook-recommendations\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">1 in 3<\/a> people use it to look for recommendations and reviews. Business recommendations may allow local businesses to get more useful traffic and attract new customers, without spending a fortune.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-are-facebook-recommendations-important\">Why are Facebook recommendations important?&nbsp;<\/h2>\n\n\n\n<p>Right now, Facebook is one of the biggest sites on the Internet. It\u2019s estimated that Facebook has <a href=\"https:\/\/about.meta.com\/company-info\/?utm_source=about.facebook.com&amp;utm_medium=redirect\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">2.93 billion<\/a> monthly active users. That means Facebook recommendations have the potential to reach a large audience.&nbsp;<\/p>\n\n\n\n<p>Whether they\u2019re called reviews, recommendations, or something else, customers care about the opinion of other customers. 92% of customers consult <a href=\"https:\/\/birdeye.com\/blog\/review-management\/\">online reviews<\/a> before making a purchase decision.&nbsp;<\/p>\n\n\n\n<p>That\u2019s not the only benefit. The more recommendations that are posted on your Facebook page, the more likely it is that you\u2019ll show up in more News Feeds. Facebook looks at how often customers have interacted with your page in the past when determining what to show customers. If lots of customers have given you reviews, you\u2019re going to be more visible on Facebook.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-is-facebook-recommendation-score-calculated\">How is Facebook recommendation score calculated?<\/h2>\n\n\n\n<p>With no more ratings to decide a score, Facebook now calculates a recommendation score based on your past reviews and ratings and the number of customers who now recommend or don\u2019t recommend your business. This doesn\u2019t mean that all the good work you did previously has suddenly vanished. Your old reviews and ratings will still be available and accounted for. However, your visitors will not be able to read every review you\u2019ve received. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-will-facebook-recommendations-benefit-your-business\">How will Facebook recommendations benefit your business?<\/h2>\n\n\n\n<p>Facebook Recommendations seem immensely beneficial for local businesses. Here\u2019s why:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-recommendations-are-more-interactive\">Recommendations are more interactive<\/h3>\n\n\n\n<p>Unlike reviews, where your Facebook followers could only rate your business on a scale of 1 to 5 and write a review, recommendations are more interactive. With recommendations, your customers will have an option to add photos along with the text. Although adding pictures is currently exclusive to restaurants and coffee shops, it is expected to roll out to other industries soon enough.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-recommendations-are-more-informative\">Recommendations are more informative<\/h3>\n\n\n\n<p>Along with the ability to add photos to their recommendation, customers will also have an option to add tags which best describe your business. This will allow customers to add tags like \u201cexcellent service\u201d, \u201csuperb products\u201d, \u201cgood food\u201d, \u201cgreat experience\u201d, \u201cfree Wi-Fi\u201d, etc. These tags will make it easier for your audience and prospective customers to know the good things about your business.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\" id=\"h-recommendations-improve-organic-reach\">Recommendations improve organic reach<\/h3>\n\n\n\n<p>If you have been facing hard times with dwindling organic reach of your Facebook page and posts, recommendations are a godsend. Unlike other forms of content, your recommendations are discoverable across Facebook when people search for your business. <\/p>\n\n\n\n<p>If somebody has asked for business recommendations and their friends have recommended your business, your recommendation score will be visible in their posts. This will help prospective customers make quick and informed decisions, which may boost your revenue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"turn-on-recommendations\">How to turn On recommendations&nbsp;<\/h2>\n\n\n\n<p>If you don\u2019t have recommendations on your <a href=\"https:\/\/birdeye.com\/blog\/how-to-create-a-facebook-business-page\/\">Facebook business page<\/a>, you\u2019re missing out. Remember: your customers trust the opinion of other customers. Here\u2019s how you can turn on recommendations.&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click \u201cSettings\u201d on Facebook<\/li>\n\n\n\n<li>Click \u201cEdit Page\u201d<\/li>\n\n\n\n<li>In the section titled \u201cTabs\u201d, turn on the option to \u201cUse default tabs\u201d<\/li>\n\n\n\n<li>Scroll down until you see \u201cAdd a tab\u201d and turn it on.<\/li>\n\n\n\n<li>Add the reviews tab.&nbsp;<\/li>\n<\/ol>\n\n\n\n<p>Some business owners might want to turn recommendations off because they\u2019re afraid of negative recommendations scaring off business. This is a bad idea. A couple of negative recommendations are nothing to worry about. In fact, they can even help your business in the long run. A few negative reviews show that all of your reviews are authentic.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"can-i-buy-facebook-recommendations\">Can I Buy Facebook Recommendations?<\/h2>\n\n\n\n<p>Under no circumstances should you try to purchase Facebook recommendations. Remember, customers trust reviews and recommendations because they are an accurate reflection of customer opinion. By buying reviews, you\u2019re violating the trust of your customers.&nbsp;<br><\/p>\n\n\n\n<p>So what can you do to get more Facebook recommendations? The answer is simple: just ask. Studies show that 70% of customers are willing to leave a review if asked. Most customers understand the benefits a review can provide for a business and are more than happy to leave a review.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">How to Ask for Facebook Recommendations<\/h2>\n\n\n\n<p>Let\u2019s talk about what your business can do to get more Facebook recommendations.&nbsp;<\/p>\n\n\n\n<div class=\"schema-how-to wp-block-yoast-how-to-block\"><p class=\"schema-how-to-description\"><\/p> <ol class=\"schema-how-to-steps\"><li class=\"schema-how-to-step\" id=\"how-to-step-1674640049883\"><strong class=\"schema-how-to-step-name\">Send Review Requests via Text and Email\u00a0<br\/><br\/><\/strong> <p class=\"schema-how-to-step-text\">Remember, the easier the process is for your customer, the more likely it is that they\u2019ll actually leave you a recommendation.\u00a0<br\/><br\/>Send your customers a text or an email with a direct link to your Facebook business profile. That way, all they have to do is click the link and leave their feedback. After all, nobody wants to take the time to actually find your business\u2019s Facebook page online.<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674640064307\"><strong class=\"schema-how-to-step-name\">Keep Your Message Short and Sweet\u00a0<br\/><br\/><\/strong> <p class=\"schema-how-to-step-text\">Remember, there\u2019s no need to make things complicated. Your customers don\u2019t like reading long texts any more than you do. Here\u2019s a template that you can use to ask customers for reviews.\u00a0<br\/><br\/><em>\u201cWe appreciate your business and hope you enjoyed your experience. We\u2019d love to hear your feedback. Click below to leave a review.\u201d (LINK TO YOUR FACEBOOK BUSINESS PAGE)\u00a0<\/em><br\/><\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674640080168\"><strong class=\"schema-how-to-step-name\">Send Review Requests on the Same Day as the Sale\u00a0<br\/><\/strong> <p class=\"schema-how-to-step-text\"><br\/>Chances are that if you\u2019re asked to rate a meal ten minutes after you\u2019re finished eating, you could probably give an accurate assessment. If someone asks to rate that same meal a month later, chances are that you\u2019d have some trouble remembering exactly how they felt at the time.\u00a0<br\/><br\/>That\u2019s why it\u2019s important to send review requests on the same day as the sale. That\u2019s when your customers will be the most willing to leave a review and when they can actually give you feedback that can help you improve.\u00a0<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674640098018\"><strong class=\"schema-how-to-step-name\">Ask Customers to Check-in on Facebook\u00a0<br\/><br\/><\/strong> <p class=\"schema-how-to-step-text\">Ask your customers to check-in to your Facebook business page. \u201cWhat does this have to do with getting more recommendations?\u201d you might be asking us. It\u2019s simple: check-ins can lead to reviews.\u00a0<br\/><br\/>Facebook often gives notifications asking customers who\u2019ve recently checked-in to a business to leave a review. So when your customers are in-store, encourage them to check-in via the Facebook app. Chances are that the check-in will turn into a review.\u00a0<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674640124515\"><strong class=\"schema-how-to-step-name\">Respond to All of Your Facebook Recommendations\u00a0<br\/><br\/><\/strong> <p class=\"schema-how-to-step-text\">Of course, it\u2019s not over once you get the review. Your customers want to see that you also help your business. That means that it\u2019s important to show that you\u2019re reading every customer recommendation.\u00a0<br\/><br\/>Be sure to respond to every recommendation you get, positive or negative. It\u2019s a great way to both thank your happy customers and stay on top of any customer complaints.\u00a0<br\/><br\/>To learn how to respond to customer reviews, download our free guide \u201c<a href=\"https:\/\/birdeye.com\/resources\/guides\/templates-for-responding-to-reviews\/\">Review Response Templates.<\/a>\u201d\u00a0<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674640144081\"><strong class=\"schema-how-to-step-name\">Consider Automation\u00a0<br\/><br\/><\/strong> <p class=\"schema-how-to-step-text\">For many business owners, sending review requests at the end of every business day just isn\u2019t viable. The process of asking customers for reviews takes time. Here\u2019s how Birdeye can help.\u00a0<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674640155163\"><strong class=\"schema-how-to-step-name\">Get Facebook Recommendations Automatically\u00a0<br\/><br\/><\/strong> <p class=\"schema-how-to-step-text\">You don\u2019t have to spend time sitting down and typing out review requests to your customers. Birdeye can take care of that process for you. Birdeye can send review requests with links to sites like Google, Facebook, and 150+ other sites on the Internet.\u00a0<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674640173214\"><strong class=\"schema-how-to-step-name\">Respond to Reviews on Facebook and 150+ Other Sites\u00a0<br\/><br\/><\/strong> <p class=\"schema-how-to-step-text\">Remember, responding to customer reviews matters. The problem is it isn\u2019t just Facebook that you have to worry about. There are hundreds of review sites on the Internet. On the Birdeye dashboard, you can monitor and respond to reviews from Google, Facebook, and more than 150 other sites. Just type in a response to the review in the dashboard and it will appear on the site where the review originally appeared.\u00a0<\/p> <\/li><li class=\"schema-how-to-step\" id=\"how-to-step-1674640197359\"><strong class=\"schema-how-to-step-name\">Automatically Share Reviews \u00a0<br\/><br\/><\/strong> <p class=\"schema-how-to-step-text\">Of course, reviews posted on other sites can be shared on Facebook. With Birdeye, you can automatically share 5-star reviews posted on sites like Google. You can also use the Birdeye widget to <a href=\"https:\/\/birdeye.com\/blog\/how-to-set-up-a-facebook-review-widget-on-your-website\/\">share Facebook reviews<\/a> on your website. <\/p> <\/li><\/ol><\/div>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/webinars\/how-to-grow-your-business-with-online-reviews\/\"><img decoding=\"async\" width=\"1346\" height=\"115\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-Grow-Your-Business-with-Online-Reviews-VIDEO.png\" alt=\"\" class=\"wp-image-26463\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-Grow-Your-Business-with-Online-Reviews-VIDEO.png 1346w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-Grow-Your-Business-with-Online-Reviews-VIDEO-300x26.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-Grow-Your-Business-with-Online-Reviews-VIDEO-1024x87.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-Grow-Your-Business-with-Online-Reviews-VIDEO-768x66.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-Grow-Your-Business-with-Online-Reviews-VIDEO-810x69.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-Grow-Your-Business-with-Online-Reviews-VIDEO-1140x97.png 1140w\" sizes=\"(max-width: 1346px) 100vw, 1346px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-try-birdeye-the-1-review-software\">Try Birdeye, the #1 Review Software&nbsp;<\/h2>\n\n\n\n<p>Don\u2019t fall behind the competition when it comes to Facebook reviews. Collect more authentic reviews with Birdeye. Birdeye was ranked the #1 <a href=\"https:\/\/birdeye.com\/blog\/online-reputation-management\/\">online reputation management<\/a> software by G2 Crowd, based on the data from hundreds of customer reviews. There\u2019s no other software on the market that allows businesses to do all the things that Birdeye\u2019s all-in-one dashboard does.\u00a0<br><\/p>\n\n\n\n<p><strong>Check our <a href=\"https:\/\/birdeye.com\/free-demo\/\">free demo<\/a> to find out how multi-location global brands drive growth with Birdeye.<a href=\"https:\/\/birdeye.com\/free-demo\/\"> <\/a><\/strong><br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/how-to-get-more-google-reviews-a-no-nonsense-guide\/\"><img decoding=\"async\" width=\"1024\" height=\"264\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-get-more-Google-reviews-1024x264.jpg\" alt=\"Download free guide on how to get more google reviews.\" class=\"wp-image-31459\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-get-more-Google-reviews-1024x264.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-get-more-Google-reviews-300x77.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-get-more-Google-reviews-768x198.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-get-more-Google-reviews-1536x397.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-get-more-Google-reviews-810x209.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-get-more-Google-reviews-1140x294.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/How-to-get-more-Google-reviews.jpg 1646w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Facebook changed their review system to &#8216;recommendations&#8217;. Whichever way you like to call them, they still impact your online reputation. Let\u2019s talk about how you can ask for Facebook recommendations from your customers. What are Facebook recommendations?&nbsp; Some of you might be wondering what Facebook recommendations are. To keep it simple: What was once known [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":24840,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8611],"tags":[],"class_list":["post-24824","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-facebook-reviews"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to ask for Facebook Recommendations I Birdeye<\/title>\n<meta name=\"description\" content=\"Facebook changed reviews to recommendations which still impact your online reputation. \u2713 Learn how recommendations can impact your business.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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