{"id":25256,"date":"2019-11-11T11:17:57","date_gmt":"2019-11-11T19:17:57","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=25256"},"modified":"2024-02-05T00:34:57","modified_gmt":"2024-02-05T08:34:57","slug":"ultimate-guide-to-responding-to-reviews","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/ultimate-guide-to-responding-to-reviews\/","title":{"rendered":"The Ultimate Guide to Responding to Reviews"},"content":{"rendered":"\n<p>A great response can be the difference between an angry customer who tells family and friends to steer clear of your business and a loyal customer. Let\u2019s share some tips and templates for responding to reviews so that you can minimize the damage to your brand&#8217;s reputation and show that you&#8217;re serious about delighting every customer. <\/p>\n\n\n\n<div class=\"wp-block-yoast-seo-table-of-contents yoast-table-of-contents\"><h2>Table of contents<\/h2><ul><li><a href=\"#why-responding-to-reviews-is-important\" data-level=\"2\">Why Responding to Reviews is Important\u00a0<\/a><\/li><li><a href=\"#how-to-respond-to-negative-reviews\" data-level=\"2\">How to Respond to Negative Reviews\u00a0<\/a><\/li><li><a href=\"#negative-review-response-templates\" data-level=\"2\">Negative Review Response Templates\u00a0<\/a><\/li><li><a href=\"#asking-customer-to-delete-a-review\" data-level=\"2\">Asking a Customer to Delete a Review<\/a><\/li><li><a href=\"#respond-to-positive-reviews\" data-level=\"2\">How to Respond to Positive Reviews\u00a0<\/a><\/li><li><a href=\"#positive-review-response-template\" data-level=\"2\">Positive Review Response Template\u00a0<\/a><\/li><li><a href=\"#how-to-respond-to-reviews-with-no-text\" data-level=\"2\">How to Respond to Reviews with No Text<\/a><\/li><li><a href=\"#how-to-respond-to-neutral-reviews\" data-level=\"2\">How to Respond to Neutral Reviews\u00a0<\/a><\/li><li><a href=\"#how-to-respond-to-google-reviews\" data-level=\"2\">How to Respond to Google Reviews\u00a0<\/a><\/li><li><a href=\"#how-to-respond-to-facebook-reviews\" data-level=\"2\">How to Respond to Facebook Reviews<\/a><\/li><li><a href=\"#responding-to-reviews-with-review-software\" data-level=\"2\">Responding to Reviews with Review Software\u00a0<\/a><\/li><li><a href=\"#h-more-templates-and-strategies\" data-level=\"2\">More templates and strategies<\/a><\/li><li><a href=\"#h-faqs-about-responding-to-reviews\" data-level=\"2\">FAQs about responding to reviews<\/a><\/li><li><a href=\"#h-collect-and-share-your-reviews-with-birdeye\" data-level=\"2\">Collect and share your reviews with Birdeye<\/a><\/li><\/ul><\/div>\n\n\n\n<p><gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"why-responding-to-reviews-is-important\">Why Responding to Reviews is Important&nbsp;<\/h2>\n\n\n\n<p>Many business owners don\u2019t respond to reviews. After all, getting a review already feels like a win. This is a mistake. Responding to reviews is a great opportunity to engage with your customers and at times, even help you turn your <a href=\"https:\/\/birdeye.com\/blog\/creating-loyal-customers-from-service-failures\/\">unhappy customers into advocates<\/a>.&nbsp;<\/p>\n\n\n\n<p>Data shows that responding to reviews has a positive impact on your business. A study by Harvard Business School found that responding to reviews correlated with a higher overall star rating. After, all your customers appreciate engagement. A simple \u201cthank you\u201d can go a long way.&nbsp;<\/p>\n\n\n\n<p>Responding to reviews also helps you rank higher on search engines. Google has confirmed that when you regularly respond to your customers\u2019 reviews, it also <a href=\"https:\/\/birdeye.com\/blog\/review-responses-seo\/\">helps with SEO<\/a>. After all, Google values many of the same factors that your customers do. The more reviews you respond to, the more it shows that you care about engaging with each and every one of your customers.\u00a0<br><gwmw style=\"display:none;\"><\/p>\n\n\n\n<div class=\"try-for-free-block\" style=\"display: flex; align-items: center; padding: 32px; background: #0d47a1; border-radius: 30px; margin: 0 0 30px;\">\n<div class=\"txt-block\" style=\"padding-right: 20px;\">\n<h3 style=\"font-size: 30px; font-weight: 400; color: #fff; line-height: 1.5; margin: 0 0 20px;\"> Effortlessly Manage your Customer reviews from one inbox with Birdeye Review Management\n<\/h3>\n<p style=\"font-size: 18px; font-weight: 400; color: #fff; line-height: 1.7; margin: 0 0 20px;\">Want to see the impact of Birdeye on your business? Watch the Free Demo Now.<\/p>\n<\/div>\n<div class=\"btn-block\" style=\"min-width: 180px;\"><a href=\"https:\/\/birdeye.com\/pricing\/\" style=\"width: 100%; background: #fff; padding: 10px 20px; display: flex; justify-content: center; border-radius: 6px; font-size: 13px; font-weight: 600; color: #0d47a1; margin: 0 0 20px; border: 1px solid transparent; cursor: pointer;\">See Pricing<\/a> <a href=\"https:\/\/birdeye.com\/free-demo\/\" style=\"width: 100%; background: #0d47a1; padding: 10px 20px; display: flex; justify-content: center; white-space: nowrap; border-radius: 6px; font-size: 13px; font-weight: 600; color: #fff; border: 1px solid #fff; cursor: pointer;\">FREE DEMO<\/a><\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-respond-to-negative-reviews\">How to Respond to Negative Reviews&nbsp;<\/h2>\n\n\n\n<p>No matter how great your services are, you\u2019re going to get some negative reviews. While it can feel disappointing, negative reviews are a great opportunity to show off your customer service. If you manage to resolve the problem that the customer experience, you might just improve your business while also turning around your customer\u2019s opinion. It\u2019s a win-win.&nbsp;<\/p>\n\n\n\n<p>Here are a few ways that you can start responding to negative reviews today.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Take a Deep Breath&nbsp;<\/h3>\n\n\n\n<p>It\u2019s easy to be frustrated with a negative review, especially when you make an effort to create a fantastic experience for every single customer. But remember, a bad review isn\u2019t necessarily a bad thing for your business. What could be bad for your business is the negative perception that your business could get if you react to the review angrily.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Start with a \u2018Thank You\u2019&nbsp;<\/h3>\n\n\n\n<p>The first thing that you should start your review with is with thanks. After all, every piece of customer feedback has the potential to help improve your business.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Get to the Bottom of the Problem&nbsp;<\/h3>\n\n\n\n<p>Chances are that the customer is frustrated with a specific issue. Find what the problem is that the customer has experienced so that you can fix this issue on your own.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Move the Discussion Offline&nbsp;<\/h3>\n\n\n\n<p>Don\u2019t let the discussion become a long, drawn-out war between you and the reviewer. It\u2019s much easier to resolve the discussion if you take it out of the public view. Leave a phone number or an email where the customer can reach you so that you can discuss the issue further.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"negative-review-response-templates\">Negative Review Response Templates&nbsp;<\/h2>\n\n\n\n<p>Not sure how to start responding to negative reviews? Here are some templates that can help you get started.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"421\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_1-1024x421.png\" alt=\"negative review response 1\" class=\"wp-image-29454\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_1-1024x421.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_1-300x123.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_1-768x316.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_1-1536x631.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_1-2048x841.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_1-810x333.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_1-1140x468.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"403\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_2-1024x403.png\" alt=\"negative review response 2\" class=\"wp-image-29455\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_2-1024x403.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_2-300x118.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_2-768x302.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_2-1536x605.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_2-2048x806.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_2-810x319.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_2-1140x449.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"421\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_3-1024x421.png\" alt=\"negative review response 3\" class=\"wp-image-29456\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_3-1024x421.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_3-300x123.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_3-768x316.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_3-1536x631.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_3-2048x841.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_3-810x333.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Negative-Review-Response-Template_3-1140x468.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"asking-customer-to-delete-a-review\">Asking a Customer to Delete a Review<\/h2>\n\n\n\n<p>If you respond to a negative review to a customers\u2019 satisfaction, you can go ahead and politely ask them to either delete or edit their original review. After all, their view of your business has most likely changed since their initial experience. Here\u2019s a template that you can use to ask your customer to delete a review.&nbsp;<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"719\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Email-from-a-business-owner-1024x719.png\" alt=\"delete a review \" class=\"wp-image-29457\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Email-from-a-business-owner-1024x719.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Email-from-a-business-owner-300x211.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Email-from-a-business-owner-768x539.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Email-from-a-business-owner-1536x1078.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Email-from-a-business-owner-2048x1437.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Email-from-a-business-owner-810x568.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Email-from-a-business-owner-1140x800.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"respond-to-positive-reviews\">How to Respond to Positive Reviews&nbsp;<\/h2>\n\n\n\n<p>When you get a 5-star review, be sure to thank your happy customer. Here are a few ways you can leave a response to a <a href=\"https:\/\/birdeye.com\/blog\/positive-review-examples\/\">positive review<\/a>.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Say Thanks <\/h3>\n\n\n\n<p>First things first, thank the customer for taking the time to leave feedback for your business. <\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Encourage the Customer to Come Back&nbsp;<\/h3>\n\n\n\n<p>Tell the customer that they\u2019re always welcome to come back to your business. This is an easy way to help build customer loyalty and show potential customers that you\u2019re running a business that loves serving happy customers.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Keep it Short and Sweet <\/h3>\n\n\n\n<p>Remember, there&#8217;s really no need to write a novel here. Keep your response short with no more than three sentences at the most. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"positive-review-response-template\">Positive Review Response Template&nbsp;<\/h2>\n\n\n\n<p>Here are a couple of templates that you can use to start responding to positive reviews.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"347\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_1-1024x347.png\" alt=\"positive review response 1\" class=\"wp-image-29458\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_1-1024x347.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_1-300x102.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_1-768x260.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_1-1536x521.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_1-2048x695.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_1-810x275.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_1-1140x387.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"333\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_2-1024x333.png\" alt=\"positive review response 2\" class=\"wp-image-29459\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_2-1024x333.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_2-300x98.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_2-768x250.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_2-1536x500.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_2-2048x666.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_2-810x264.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_2-1140x371.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"349\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_3-1024x349.png\" alt=\"positive review response 3\" class=\"wp-image-29461\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_3-1024x349.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_3-300x102.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_3-768x262.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_3-1536x524.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_3-2048x698.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_3-810x276.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Positive-Review-Response-Template_3-1140x389.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-respond-to-reviews-with-no-text\">How to Respond to Reviews with No Text<\/h2>\n\n\n\n<p>Some websites allow customers to leave reviews with no text. You might get a 5-star review rating with no comment attached. While in these cases, it\u2019s harder to tell what was going through the customer\u2019s head, here are some templates that you can use to respond to no-text reviews. In these cases, it\u2019s best to keep your response short and sweet.&nbsp;<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">No Text Positive Review Templates<\/h3>\n\n\n\n<p>Here are a few templates that you can use to respond to positive reviews with no text. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"246\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_1-1024x246.png\" alt=\"no text positive response 1\" class=\"wp-image-29462\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_1-1024x246.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_1-300x72.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_1-768x184.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_1-1536x369.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_1-2048x492.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_1-810x194.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_1-1140x274.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"298\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_2-1024x298.png\" alt=\"no text positive response 2\" class=\"wp-image-29463\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_2-1024x298.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_2-300x87.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_2-768x223.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_2-1536x447.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_2-2048x596.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_2-810x236.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_2-1140x332.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"298\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_3-1024x298.png\" alt=\"no text positive response 3\" class=\"wp-image-29469\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_3-1024x298.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_3-300x87.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_3-768x223.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_3-1536x447.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_3-2048x596.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_3-810x236.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Positive-Review-Response-Template_3-1140x332.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">No Text Negative Review Template<\/h3>\n\n\n\n<p>Here are some templates that you can use for negative reviews with no text. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"358\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_1-1024x358.png\" alt=\"no text negative review response 1\" class=\"wp-image-29470\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_1-1024x358.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_1-300x105.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_1-768x268.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_1-1536x536.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_1-2048x715.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_1-810x283.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_1-1140x398.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_2-1024x319.png\" alt=\"no text negative review response 2\" class=\"wp-image-29471\" width=\"778\" height=\"277\"\/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"358\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_3-1024x358.png\" alt=\"no text negative review response 3\" class=\"wp-image-29472\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_3-1024x358.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_3-300x105.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_3-768x268.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_3-1536x536.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_3-2048x715.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_3-810x283.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/No-Text-Negative-Review-Response-Template_3-1140x398.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-respond-to-neutral-reviews\">How to Respond to Neutral Reviews&nbsp;<\/h2>\n\n\n\n<p>While responding to a positive or a negative review might be a little bit more clear-cut, responding to neutral reviews can be a little bit trickier. How should you respond to a 3-star review?&nbsp;<br><\/p>\n\n\n\n<p>Since a customer who\u2019s leaving a neutral review had elements of both a positive and negative experience, your response should incorporate elements of a positive review response and a negative review response.&nbsp;<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Start with a Thank You&nbsp;<\/h3>\n\n\n\n<p>You might be noticing a common theme here. Say \u201cthank you\u201d for all of the customer feedback that you get. After all, every piece of customer feedback gives your business an opportunity to improve.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Emphasize the Positive&nbsp;<\/h3>\n\n\n\n<p>If the customer is giving you a neutral review, chances are that there is something they did like in your service. In your response, be sure to reinforce the positive parts of their experience.&nbsp;<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Address the Negative&nbsp;<\/h3>\n\n\n\n<p>Chances are that the customer did have some kind of a complaint. Just like in a negative review, make sure you understand the customer\u2019s complaint and assure the customer that such a service failure will not happen again.&nbsp;<br><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Move the Discussion Offline&nbsp;<\/h3>\n\n\n\n<p>Again, you do want to make up for the customer\u2019s negative experience. Leave a phone number and\/or email address so that the customer can reach out to you and you can make sure that their overall experience is a positive one.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/templates-for-responding-to-reviews\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/All-the-review-response-templates-you-will-ever-need.jpg\" alt=\"\" class=\"wp-image-46478\"\/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Neutral Review Response Template<\/h2>\n\n\n\n<p>Here are some templates that you can use to respond to neutral reviews. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"372\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_1-1024x372.png\" alt=\"neutral review response 1\" class=\"wp-image-29473\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_1-1024x372.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_1-300x109.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_1-768x279.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_1-1536x558.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_1-2048x744.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_1-810x294.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_1-1140x414.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"349\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_2-1024x349.png\" alt=\"neutral review response 2\" class=\"wp-image-29474\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_2-1024x349.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_2-300x102.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_2-768x262.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_2-1536x524.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_2-2048x699.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_2-810x276.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_2-1140x389.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"425\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_3-1024x425.png\" alt=\"neutral review response 3\" class=\"wp-image-29475\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_3-1024x425.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_3-300x125.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_3-768x319.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_3-1536x637.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_3-2048x850.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_3-810x336.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Neutral-Review-Response-Template_3-1140x473.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-respond-to-google-reviews\">How to Respond to Google Reviews&nbsp;<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"391\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-facts-about-Google-reviews-1024x391.png\" alt=\"Google reviews\" class=\"wp-image-29467\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-facts-about-Google-reviews-1024x391.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-facts-about-Google-reviews-300x115.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-facts-about-Google-reviews-768x293.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-facts-about-Google-reviews-1536x587.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-facts-about-Google-reviews-2048x783.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-facts-about-Google-reviews-810x309.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-facts-about-Google-reviews-1140x436.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Remember, Google is the biggest review site on the Internet. So here\u2019s how you can start <a href=\"https:\/\/birdeye.com\/blog\/how-to-respond-to-google-reviews\/\">responding<\/a> to your <a href=\"https:\/\/birdeye.com\/blog\/google-reviews\/\">Google reviews<\/a>.&nbsp;<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<p>1. Sign in to your <a href=\"https:\/\/birdeye.com\/blog\/google-my-business\/\">Google Business Profile<\/a> account at <a href=\"https:\/\/www.google.com\/intl\/en_ca\/business\/\" target=\"_blank\" rel=\"noreferrer noopener nofollow\">business.google.com<\/a>.<\/p>\n\n\n\n<p>2. Click the three bars on the left-hand corner. If you\u2019re managing a multi-location account, select the relevant location.<\/p>\n\n\n\n<p>3. Click \u201cManage reviews\u201d, then find the review you want to respond to.<\/p>\n\n\n\n<p>4. Click \u201cView and reply\u201d, then type out a response.<br><\/p>\n\n\n\n\n\n<h2 class=\"wp-block-heading\" id=\"how-to-respond-to-facebook-reviews\">How to Respond to Facebook Reviews<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"391\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-Facts-about-Facebook-Reviews-1024x391.png\" alt=\"facebook reviews\" class=\"wp-image-29466\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-Facts-about-Facebook-Reviews-1024x391.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-Facts-about-Facebook-Reviews-300x115.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-Facts-about-Facebook-Reviews-768x293.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-Facts-about-Facebook-Reviews-1536x587.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-Facts-about-Facebook-Reviews-2048x783.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-Facts-about-Facebook-Reviews-810x309.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/3-Facts-about-Facebook-Reviews-1140x436.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>While Google is the biggest player in the review ecosystem, <a href=\"https:\/\/birdeye.com\/blog\/facebook-reviews\/\">Facebook<\/a> comes in second place.&nbsp;<br><\/p>\n\n\n\n<p>Facebook gives you the option to turn off your reviews. The first thing you want to do is to make sure that this is turned on. After all, reviews are a valuable way for your business to get more visibility on the social media giant.&nbsp;<br><\/p>\n\n\n\n<p>Here\u2019s how you can turn on your <a href=\"https:\/\/birdeye.com\/blog\/facebook-reviews\/\">Facebook reviews<\/a> if they aren\u2019t on already.&nbsp;<br><\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>Click on Settings at the top of your Facebook Business page.<\/li>\n\n\n\n<li>Click \u201cEdit Page\u201d on the left-hand side.<\/li>\n\n\n\n<li>Click on the section \u201cReviews\u201d<\/li>\n\n\n\n<li>You\u2019ll see a slider labeled \u201cShow Reviews\u201d. Turn this from \u201cOff\u201d to \u201cOn\u201d<\/li>\n\n\n\n<li>Save your changes.<\/li>\n<\/ol>\n\n\n\n<p>Once your reviews are turned on, simply leave a comment on the review in order to respond. It\u2019s just like commenting on one of your friend\u2019s Facebook pictures.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"responding-to-reviews-with-review-software\">Responding to Reviews with Review Software&nbsp;<\/h2>\n\n\n\n<p>It\u2019s tough enough to keep track of reviews on Google and Facebook. But there are hundreds of review sites on the Internet. It\u2019s tough for a business to keep track of this customer feedback from all of these different sites. That\u2019s where Birdeye online<a href=\"https:\/\/birdeye.com\/blog\/review-management\/\"> <\/a><a href=\"https:\/\/birdeye.com\/blog\/review-management\/\"><\/a><a href=\"https:\/\/birdeye.com\/blog\/review-management\/\">review management<\/a> can help you.\u00a0<br><gwmw style=\"display:none;\"><\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Manage Reviews on 150+ Sites&nbsp;<\/h3>\n\n\n\n<p>In the Birdeye dashboard, you\u2019ll be able to see reviews on over 150+ sites in a single place. There\u2019s no need to switch between dozens of sites to see what your customers are saying about you. If you need to leave a response, just type out a message on the dashboard. It will show up on the site where the review originally appeared.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Respond to Reviews Automatically&nbsp;<\/h3>\n\n\n\n<p>You don\u2019t need to manually respond to every one of your customer reviews. Birdeye gives you automatic <a href=\"https:\/\/birdeye.com\/blog\/review-response-templates\/\">review response templates<\/a> so that you can focus on the reviews that really need your attention. You can create your own templates. Birdeye gives you several templates so that you\u2019ll never have the same response twice in a row.&nbsp;<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Assign Tickets to Your Employees<\/h3>\n\n\n\n<p>Maybe you see a review that needs a response, but you don\u2019t have the time to do it yourself. With Birdeye, you can assign a ticket to one of your employees so that they can take the time to leave a measured response. The Birdeye dashboard gives you the ability to track all of your tickets, so you can make sure that all your reviews are being responded to in a timely manner.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-more-templates-and-strategies\">More templates and strategies<\/h2>\n\n\n\n<p>Want to see more tips and tricks on responding to reviews? Unfortunately, we couldn\u2019t fit everything into this article. But this free eBook compiles tips, strategies, and templates that we\u2019ve discovered from years of serving businesses across the country. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/the-ultimate-guide-to-managing-negative-reviews\/\"><img decoding=\"async\" width=\"1345\" height=\"115\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/The-Ultimate-Guide-to-Managing-Negative-Reviews-Narrow-EBOOK.png\" alt=\"\" class=\"wp-image-26489\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/The-Ultimate-Guide-to-Managing-Negative-Reviews-Narrow-EBOOK.png 1345w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/The-Ultimate-Guide-to-Managing-Negative-Reviews-Narrow-EBOOK-300x26.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/The-Ultimate-Guide-to-Managing-Negative-Reviews-Narrow-EBOOK-1024x88.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/The-Ultimate-Guide-to-Managing-Negative-Reviews-Narrow-EBOOK-768x66.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/The-Ultimate-Guide-to-Managing-Negative-Reviews-Narrow-EBOOK-810x69.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/The-Ultimate-Guide-to-Managing-Negative-Reviews-Narrow-EBOOK-1140x97.png 1140w\" sizes=\"(max-width: 1345px) 100vw, 1345px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-faqs-about-responding-to-reviews\">FAQs about responding to reviews<\/h2>\n\n\n\n<div class=\"schema-faq wp-block-yoast-faq-block\"><div class=\"schema-faq-section\" id=\"faq-question-1675089763326\"><strong class=\"schema-faq-question\">How do you respond to a good review?<\/strong> <p class=\"schema-faq-answer\">When responding to a good review, start off by thanking them for their comments. Also, let them know you appreciate the time they took to write a review and how much you value their feedback. Showing appreciation helps build customer loyalty and attract new customers.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1675089783116\"><strong class=\"schema-faq-question\">How do you respond to positive feedback professionally?<\/strong> <p class=\"schema-faq-answer\">When responding to positive feedback, it&#8217;s important to do so professionally and in a timely manner. This will show that you are committed to meeting customer expectations. Be sure to use the reviewer&#8217;s name when expressing gratitude. And personalize the response by including your contact information if they have any questions in the future.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1675089808802\"><strong class=\"schema-faq-question\">Why is it important to respond to negative reviews?<\/strong> <p class=\"schema-faq-answer\">It&#8217;s important to respond to negative reviews because it demonstrates that customer feedback is taken seriously. It also allows businesses to show their commitment to customer service and take responsibility for any mistakes that may have been made.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1675089822524\"><strong class=\"schema-faq-question\">How to respond to a bad review on Google?<\/strong> <p class=\"schema-faq-answer\">When responding to a bad review on Google, it&#8217;s important to stay professional and customer-focused. Thank the customer for their feedback and apologize for any issues they experienced. Explain how you are working hard to address the concern. Invite them to reach out directly with any further questions. Showing that you care can help turn a bad experience into a positive one.<\/p> <\/div> <div class=\"schema-faq-section\" id=\"faq-question-1675089843456\"><strong class=\"schema-faq-question\">How do you respond to reviews faster?<\/strong> <p class=\"schema-faq-answer\">To respond to reviews faster, consider automation tools that can be found in online reputation software. This will speed up response times and show customers your sense of immediacy.<\/p> <\/div> <\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-collect-and-share-your-reviews-with-birdeye\">Collect and share your reviews with Birdeye<\/h2>\n\n\n\n<p>Birdeye doesn\u2019t just help you with responding to customer reviews. Whether it\u2019s collecting reviews, sharing your reviews on your business website and social media, or analyzing insights from your online reviews, Birdeye has got you covered. There\u2019s a reason why 200,000 businesses use Birdeye to get new customers and drive revenue.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/reviews-to-revenue-masterclass-the-complete-guide-to-reputation-management\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/R2R-masterclass-guide-banner.png\" alt=\"R2R masterclass guide\" class=\"wp-image-40331\"\/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>A great response can be the difference between an angry customer who tells family and friends to steer clear of your business and a loyal customer. Let\u2019s share some tips and templates for responding to reviews so that you can minimize the damage to your brand&#8217;s reputation and show that you&#8217;re serious about delighting every [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":29482,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8550,8583],"tags":[],"class_list":["post-25256","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-online-reviews","category-review-management"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The ultimate guide to responding to reviews I Birdeye<\/title>\n<meta name=\"description\" content=\"Responding to reviews leads to higher overall star ratings. 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This will speed up response times and show customers your sense of immediacy.","inLanguage":"en-US"},"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/25256","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/users\/92"}],"replies":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/comments?post=25256"}],"version-history":[{"count":43,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/25256\/revisions"}],"predecessor-version":[{"id":49594,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/25256\/revisions\/49594"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media\/29482"}],"wp:attachment":[{"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/media?parent=25256"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/categories?post=25256"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/tags?post=25256"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}