{"id":27185,"date":"2020-03-11T17:32:43","date_gmt":"2020-03-12T00:32:43","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=27185"},"modified":"2022-12-12T00:12:18","modified_gmt":"2022-12-12T08:12:18","slug":"introducing-birdeye-interactions","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/introducing-birdeye-interactions\/","title":{"rendered":"Introducing Birdeye Messaging"},"content":{"rendered":"\n<p>We\u2019re thrilled, after a year of research and development, to finally introduce <a href=\"https:\/\/birdeye.com\/messaging\/\">Birdeye Messaging<\/a>. It combines several powerful messaging tools in one place &#8211; <a href=\"https:\/\/birdeye.com\/blog\/website-chat\/\">Livechat<\/a>, Chatbot, Mass Texting, <a href=\"https:\/\/birdeye.com\/messaging\/\">Receptionist<\/a>, Custom\u00a0Templates, and Internal Notes. It\u2019s a modern messaging platform built from the ground up with a single goal in mind &#8212; to help you sell more.<gwmw style=\"display:none;\"><\/p>\n\n\n\n<p>While reviews help new customers find you at the moment they begin their search, it is the interactions your business has with customers that convince them you really are deserving of their business.<br><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"webchat\">Introducing Livechat and our Chatbot, \u201cRobin\u201d<\/h2>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"820\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Chatbot.png\" alt=\"Birdeye Webchat on mobile\" class=\"wp-image-28090\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Chatbot.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Chatbot-300x240.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Chatbot-768x615.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Chatbot-810x649.png 810w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\">Birdeye Webchat on mobile<\/figcaption><\/figure>\n<\/div>\n\n\n<p>One of our customers in Dallas, TX area recently decided to add Webchat to her website because \u201cit couldn\u2019t hurt\u201d. Now she says,<\/p>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p><strong>Turns out it&#8217;s the best thing ever. My customers and new clients talk to me on my Webchat widget all the time. I\u2019m never giving up my Webchat!<\/strong><\/p>\n<\/blockquote>\n\n\n\n<p>So how can we make something that good even better?&nbsp; We have a few ideas.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Livechat. Chat in real-time with customers while they are on your website. Whether it\u2019s your sales or customer service teams &#8212; or both &#8212; use Livechat to communicate with your website visitors while they are on your website.&nbsp; Answering questions and resolving customers&#8217; problems = happy customers and more sales for you.<\/li>\n\n\n\n<li>Chatbot. Our chatbot, Robin, uses AI to automatically respond to frequently asked questions about your business.&nbsp; Robin reduces the time spent by your website visitors looking around for answers to basic questions.  And also lets you focus your time on responding to more complex questions.<\/li>\n\n\n\n<li>Webchat. If Robin can\u2019t handle a question or if you turn off Livechat, Webchat kicks in and lets your web visitors know you\u2019ll soon reply with a text. And for those of you who haven\u2019t used Webchat, it captures the visitor&#8217;s name, phone number and a message to turn website visitors into leads.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"987\" height=\"1024\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image1-987x1024.png\" alt=\"Birdeye webchat widget\" class=\"wp-image-30566\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image1-987x1024.png 987w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image1-289x300.png 289w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image1-768x797.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image1-1480x1536.png 1480w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image1-1974x2048.png 1974w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image1-810x841.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image1-1140x1183.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image1-24x24.png 24w\" sizes=\"(max-width: 987px) 100vw, 987px\" \/><\/figure>\n\n\n\n<p id=\"inbox\">Messaging is the centerpiece of our one-stop-shop for you to communicate with customers.\u00a0 It is integrated with Webchat, Chatbot, Livechat, Facebook Messenger, <a href=\"https:\/\/birdeye.com\/blog\/google-my-business\/\" target=\"_blank\" rel=\"noreferrer noopener\">Google Business Profile<\/a> messaging, Instagram DM, text messages, and Receptionist.\u00a0 You will also be able to initiate your <a href=\"https:\/\/birdeye.com\/mass-texting\/\" target=\"_blank\" rel=\"noreferrer noopener\">mass text messaging<\/a> campaigns from here itself.  And we\u2019ll continue to integrate other innovative ways for you to interact with your customers &#8212; all from one single screen.<gwmw style=\"display:none;\"><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Message Templates. Create reusable text templates that save you time. Whether you&#8217;re creating templates for your entire business or your own personal use, this is a major time saver. And now you can do it all from within the messaging platform.<\/li>\n\n\n\n<li>Add Attachments. Yes, that includes emojis\ud83d\udc4d and .gifs!&nbsp; But more practically, it includes pictures and PDFs.&nbsp;&nbsp;<\/li>\n\n\n\n<li>Internal Notes. Add notes for yourself or other team members in line with the customer conversation. And no, notes will not be visible to customers &#8212; they\u2019re just for you and your team.<\/li>\n\n\n\n<li>Team Collaboration. After you add a note to a conversation (and even if you don\u2019t add a note), assign messages within your team for better <a href=\"https:\/\/birdeye.com\/blog\/team-collaboration\/\">team collaboration<\/a> and get the best answer for the customer, easier &amp; faster. Once a message is assigned, the assignee will see it in&nbsp; \u201cMy open messages\u201d as a task item for them to take care of.<\/li>\n<\/ul>\n\n\n\n<p>Speaking of open messages, we have updated the labels in the right column to help you better classify your messages based on your workflow.&nbsp;&nbsp;<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>\u201cAll\u201d : This is where all the messages your company has received will be located.&nbsp;<\/li>\n\n\n\n<li>\u201cOpen messages\u201d are for the messages your team is still working on &#8212; you don\u2019t feel they are resolved so you want to leave them open.&nbsp;<\/li>\n\n\n\n<li>\u201cMy open messages\u201d are for messages assigned to you that are not yet resolved.<\/li>\n<\/ul>\n\n\n\n<p>When messages are resolved, click on \u201cClose\u201d and they will be removed from your view.&nbsp; And of course, they are still viewable in \u201cAll\u201d or if you search for them.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"mass-text\">Mass Text Messaging = Promotional Text Messaging!<\/h2>\n\n\n\n<p>Many of you have asked for this, and we\u2019re happy to introduce Mass Text Messaging which you will be able to access through Campaigns. Easily send text messages to hundreds of customers at once.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large\"><img decoding=\"async\" width=\"1024\" height=\"820\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Masstexting.png\" alt=\"Birdeye Mass Text Messaging\" class=\"wp-image-28091\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Masstexting.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Masstexting-300x240.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Masstexting-768x615.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Masstexting-810x649.png 810w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><figcaption class=\"wp-element-caption\"> <em>Send hundreds of text messages at one time with Birdeye Mass Text Messaging<\/em> <\/figcaption><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\" id=\"notifications\">Never Miss a Customer Message with Chrome Notifications<\/h2>\n\n\n\n<p>According to the <a href=\"https:\/\/hbr.org\/2011\/03\/the-short-life-of-online-sales-leads\" rel=\"nofollow\">Harvard Business Review,<\/a> a quick response is everything. You\u2019re 10x more likely to connect with a prospect if you respond with the first 5 minutes. Birdeye makes it easy for you to never miss a customer message. Now, you can choose to get notifications on Google Chrome so you&#8217;ll know instantly when a customer reaches out. <\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"237\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image2-1024x237.png\" alt=\"chrome notifications\" class=\"wp-image-30567\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image2-1024x237.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image2-300x69.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image2-768x178.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image2-1536x356.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image2-2048x474.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image2-810x187.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image2-1140x264.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\" data-type=\"re-block\" data-name=\"narrow_sendtextstocontacts_28514_banner\"><a href=\"https:\/\/birdeye.com\/mass-texting\/\"><img decoding=\"async\" width=\"1647\" height=\"143\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-text-messages-to-a-large-number-of-customers.png\" data-clicktag=\"narrow_sendtextstocontacts_28514_banner\" alt=\"\" class=\"wp-image-28513\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-text-messages-to-a-large-number-of-customers.png 1647w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-text-messages-to-a-large-number-of-customers-300x26.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-text-messages-to-a-large-number-of-customers-1024x89.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-text-messages-to-a-large-number-of-customers-768x67.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-text-messages-to-a-large-number-of-customers-1536x133.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-text-messages-to-a-large-number-of-customers-810x70.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Send-text-messages-to-a-large-number-of-customers-1140x99.png 1140w\" sizes=\"(max-width: 1647px) 100vw, 1647px\" \/><\/a><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"receptionist\">And One More Thing\u2026 Say Hello to \u201cReceptionist\u201d<\/h2>\n\n\n\n<p>With <a href=\"https:\/\/birdeye.com\/messaging\/\">Receptionist<\/a>, you can say goodbye to phone tag with customers. It integrates with your business telephone line, transcribes voicemails, and adds them to your messaging dashboard. Then, using Chatbot, it can recognize and respond to frequent questions. And if Chatbot can\u2019t respond, you simply reply through the inbox at your convenience.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"424\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image3-1024x424.png\" alt=\"Birdeye Receptionist \" class=\"wp-image-30568\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image3-1024x424.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image3-300x124.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image3-768x318.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image3-1536x635.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image3-2048x847.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image3-810x335.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Introducing-Birdeye-Interactions_Content-Image3-1140x472.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Birdeye &#8211; The Experience Marketing Platform for Local Businesses<\/h2>\n\n\n\n<p>There\u2019s a reason Birdeye consistently wins awards from organizations like G2 and the American Business Awards. Birdeye\u2019s intuitive, comprehensive platform gives local businesses everything they need to deliver the best customer experience. Whether it\u2019s helping businesses engage customers through digital interactions, gleaning insights from reviews and surveys to improve your overall business performance, or promoting their <a href=\"https:\/\/birdeye.com\/blog\/review-management\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer reviews<\/a> so the next customer can find them&nbsp; &#8212; Birdeye is the experience marketing platform of choice for local businesses.<gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/9-unique-ways-to-grow-your-business-with-business-text-messaging\/\"><img decoding=\"async\" width=\"1024\" height=\"268\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/9-unique-ways-to-grow-your-business-with-business-text-messaging-1-1024x268.jpg\" alt=\"\" class=\"wp-image-31224\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/9-unique-ways-to-grow-your-business-with-business-text-messaging-1-1024x268.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/9-unique-ways-to-grow-your-business-with-business-text-messaging-1-300x78.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/9-unique-ways-to-grow-your-business-with-business-text-messaging-1-768x201.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/9-unique-ways-to-grow-your-business-with-business-text-messaging-1-1536x402.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/9-unique-ways-to-grow-your-business-with-business-text-messaging-1-810x212.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/9-unique-ways-to-grow-your-business-with-business-text-messaging-1-1140x298.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/9-unique-ways-to-grow-your-business-with-business-text-messaging-1.jpg 1644w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Interactions, from Birdeye, is a modern messaging platform built from the ground up with a single goal in mind &#8212; to help local businesses sell more.<\/p>\n","protected":false},"author":5,"featured_media":27802,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8541],"tags":[],"class_list":["post-27185","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-messaging"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing Birdeye Messaging: connect with customers | Birdeye<\/title>\n<meta name=\"description\" content=\"Now introducing Birdeye Interactions, allowing businesses to connect with website visitors and customers through livechat and messaging.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/birdeye.com\/blog\/wp-json\/wp\/v2\/posts\/27185\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introducing Birdeye Messaging\" \/>\n<meta property=\"og:description\" content=\"Now introducing Birdeye Interactions, allowing businesses to connect with website visitors and customers through livechat and messaging.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/birdeye.com\/blog\/introducing-birdeye-interactions\/\" \/>\n<meta property=\"og:site_name\" content=\"#1 Agentic Marketing Platform for Multi-Location Brands\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/BirdeyeReviews\/\" \/>\n<meta property=\"article:published_time\" 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