{"id":28175,"date":"2020-05-14T07:54:10","date_gmt":"2020-05-14T14:54:10","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=28175"},"modified":"2024-02-02T12:58:47","modified_gmt":"2024-02-02T20:58:47","slug":"introducing-teams-from-birdeye-interactions","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/introducing-teams-from-birdeye-interactions\/","title":{"rendered":"Birdeye Teams: Instantly answer questions with the right people."},"content":{"rendered":"\n<p>Birdeye Messaging is now even more powerful with its new <strong>Teams<\/strong> support. Gone are the days of having customer messages getting lost in the shuffle between departments. With Teams, customers can direct their questions to the right teams to get a quick and accurate response. Help your business streamline customer communications, cut down on response times, and give customers the best experience with Teams.&nbsp;<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-does-teams-help-your-business\">How does \u2018Teams\u2019 help your business<\/h2>\n\n\n\n<p>With \u2018Teams\u2019, let your website visitors choose the department or team they want to speak with when they message you.<\/p>\n\n\n\n<p>Usually, when a website visitor has a question, they look for a chat icon on the website to help them reach the business quickly. Their questions can be general or directed at a specific department or team within the business &#8211; for example \u2018Sales\u2019 or \u2018Support\u2019. Typical webchat requires businesses to internally forward these questions to the relevant department. This increases their work and causes a delay in response to the website visitor. <em>Not with Birdeye Teams!<\/em><\/p>\n\n\n\n<p>Birdeye Teams allows website visitors to route their message to the team they\u2019re trying to reach. They can easily make this selection right in the <a href=\"https:\/\/birdeye.com\/blog\/website-chat\/\" target=\"_blank\" rel=\"noreferrer noopener\">Webchat<\/a> window so that they get the right response from the right team &#8211; quickly.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/BirdEye-teams-1024x600.png\" alt=\"Birdeye Teams on website\" class=\"wp-image-29119\"\/><\/figure>\n\n\n\n<p>Selecting a team is optional for your website visitors. If they don\u2019t know which team should receive their message, they can still start the conversation. Your business can easily assign the query to a team or to another user who can provide the right answer to the visitor right away.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1018\" height=\"794\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image1.png\" alt=\"Assign conversation to team member\" class=\"wp-image-30538\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image1.png 1018w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image1-300x234.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image1-768x599.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image1-810x632.png 810w\" sizes=\"(max-width: 1018px) 100vw, 1018px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-collaboration-has-never-been-easier\">Collaboration has never been easier<\/h2>\n\n\n\n<p>With Birdeye Teams\u2019 collaboration tools, your department can respond to customer and prospect inquiries effortlessly.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Manage teams.<\/strong> Organize your employees by creating teams based on location, department, or expertise. As employees move departments or get promoted, it is easy to edit your teams accordingly. You can remove members or add new ones at any time. Even better, users can be assigned to any number of teams.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"659\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image2-1024x659.png\" alt=\"manage teams \" class=\"wp-image-30540\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image2-1024x659.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image2-300x193.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image2-768x494.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image2-1536x989.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image2-810x521.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image2-1140x734.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image2.png 1999w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Real-time collaboration.<\/strong> Clearly see when a team member has read a message or is in the process of sending a response. When a team member is composing a response, those classic three dots will pop up on the screen to show you that they are typing. This way, you can avoid duplicate responses and spread out your team\u2019s resources more evenly. <\/li>\n<\/ul>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/image5.gif\" alt=\"\" class=\"wp-image-29122\" width=\"197\" height=\"97\"\/><figcaption class=\"wp-element-caption\">This is what it will look like when your team member is writing a response. <\/figcaption><\/figure>\n<\/div>\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Internal notes.<\/strong> Keep your co-workers informed of updates or other relevant customer information with internal notes. Don\u2019t worry, these notes are not shared with your website visitors. They are great to pass along important information, capture notes about the customer for later reference, or memos about the interaction that will help your team to provide a great customer experience. Using internal notes helps departments understand customer needs and work to solve issues more efficiently.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/webinars\/grow-your-business-with-the-power-of-personal-recommendations\/\"><img decoding=\"async\" width=\"1024\" height=\"88\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/want-to-grow-your-business-with-referrals-webinar-1024x88.png\" alt=\"\" class=\"wp-image-29010\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/want-to-grow-your-business-with-referrals-webinar-1024x88.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/want-to-grow-your-business-with-referrals-webinar-300x26.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/want-to-grow-your-business-with-referrals-webinar-768x66.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/want-to-grow-your-business-with-referrals-webinar-1536x133.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/want-to-grow-your-business-with-referrals-webinar-810x70.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/want-to-grow-your-business-with-referrals-webinar-1140x98.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/want-to-grow-your-business-with-referrals-webinar.png 1644w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"489\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-notes-screenshots.jpg\" alt=\"This is what an internal note looks like with Birdeye Teams.\" class=\"wp-image-28201\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-notes-screenshots.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-notes-screenshots-300x143.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-notes-screenshots-768x367.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Internal-notes-screenshots-810x387.jpg 810w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Custom notifications.<\/strong> Receive notifications for new messages on mobile or the Birdeye dashboard. Many businesses handle hundreds of new <a href=\"https:\/\/birdeye.com\/blog\/customer-messaging\/\" target=\"_blank\" rel=\"noreferrer noopener\">customer messages<\/a>, so it is important to not let anything slip through the cracks. With notifications, you can choose to receive updates on conversations and even apply filters. You\u2019ll never miss an important customer message again.&nbsp;<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-large is-resized\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image3-881x1024.png\" alt=\"custom notifications\" class=\"wp-image-30542\" width=\"661\" height=\"768\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image3-881x1024.png 881w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image3-258x300.png 258w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image3-768x893.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image3-1321x1536.png 1321w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image3-810x942.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image3-1140x1326.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Birdeye-Teams-Instantly-answer-questions-with-the-right-people_Content-Image3.png 1400w\" sizes=\"(max-width: 661px) 100vw, 661px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-unlock-your-business-fullest-potential-with-teams\">Unlock your business\u2019 fullest potential with Teams<\/h2>\n\n\n\n<p>Increase collaboration and get every question answered instantly, by the right people. Get customers the answer they need easily and effectively and in return deliver great customer experience. Head to our <a href=\"https:\/\/birdeye.com\/messaging\/\">Messaging<\/a> page to learn more about Birdeye Teams and the <a href=\"https:\/\/birdeye.com\/blog\/introducing-receptionist-from-birdeye-interactions\/\">other features<\/a> that make Messaging a must-have.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/the-complete-guide-to-customer-experience-in-2021\/\" target=\"_blank\" rel=\"noopener noreferrer\"><img decoding=\"async\" width=\"1024\" height=\"267\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Experience-Marketing-1024x267.jpg\" data-clicktag=\"regular_experiencemktgblogtocxguide_30858_banner\" alt=\"\" class=\"wp-image-30857\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Experience-Marketing-1024x267.jpg 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Experience-Marketing-300x78.jpg 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Experience-Marketing-768x200.jpg 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Experience-Marketing-1536x400.jpg 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Experience-Marketing-810x211.jpg 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Experience-Marketing-1140x297.jpg 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Experience-Marketing.jpg 1646w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/figure>\n","protected":false},"excerpt":{"rendered":"<p>Birdeye Messaging is now even more powerful with its new Teams support. Gone are the days of having customer messages getting lost in the shuffle between departments. With Teams, customers can direct their questions to the right teams to get a quick and accurate response. Help your business streamline customer communications, cut down on response [&hellip;]<\/p>\n","protected":false},"author":92,"featured_media":29852,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8541],"tags":[],"class_list":["post-28175","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-business-messaging"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Instantly answer questions with the right people | Birdeye<\/title>\n<meta name=\"description\" content=\"Messaing is now even more powerful with Birdeye Teams. 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