{"id":29487,"date":"2020-09-08T08:43:22","date_gmt":"2020-09-08T15:43:22","guid":{"rendered":"https:\/\/birdeye.com\/blog\/?p=29487"},"modified":"2022-10-27T13:16:45","modified_gmt":"2022-10-27T20:16:45","slug":"webchat-event-tracking","status":"publish","type":"post","link":"https:\/\/birdeye.com\/blog\/webchat-event-tracking\/","title":{"rendered":"Introducing event tracking with webchat"},"content":{"rendered":"\n<p><a href=\"https:\/\/birdeye.com\/\">Birdeye<\/a> Webchat is a powerful tool that allows businesses to engage with site visitors in real-time and convert them into leads\u2013not to mention improving existing customer satisfaction.&nbsp;<br><gwmw style=\"display:none;\"><\/gwmw><\/p>\n\n\n\n<p>Today, Birdeye is proud to announce the next evolution for <a href=\"https:\/\/birdeye.com\/blog\/website-chat\/\">Webchat<\/a>, an integration with Google Analytics that allows businesses to understand:<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>How website visitors use the Webchat on their website&nbsp;<\/li><li>A visitor\u2019s journey on their businesses website<\/li><li>Wait times in chats for insights into why operators miss a chat<\/li><\/ul>\n\n\n\n<p>Businesses can use these insights to quickly make educated, data-driven decisions based on real-world data from prospective customers. After all, \u201cyou can\u2019t improve what you can\u2019t measure.\u201d<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-track-customer-engagement-in-webchat-in-no-time\">Track customer engagement in Webchat in no time&nbsp;<\/h2>\n\n\n\n<p>Birdeye event tracking integrates with Google Analytics in a simple, two-step process. All you need to do is add your business\u2019 Google Analytics tracking ID to Birdeye\u2019s dashboard and hit save! After that, events are tracked and reported automatically in Google Analytics.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-what-webchat-events-does-google-analytics-track\">What webchat events does Google Analytics track?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"626\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_1-1024x626.png\" alt=\"\" class=\"wp-image-29489\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_1-1024x626.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_1-300x183.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_1-768x469.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_1-810x495.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_1-1140x697.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_1.png 1432w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>See what WebChat event tracking looks like for yourself!&nbsp;&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"757\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_2-1024x757.png\" alt=\"\" class=\"wp-image-29490\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_2-1024x757.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_2-300x222.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_2-768x568.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_2-1536x1136.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_2-810x599.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_2-1140x843.png 1140w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_2.png 1739w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-don-t-engage-a-prospective-customer-blindly-know-which-page-the-visitor-initiated-a-chat-for-context\">Don\u2019t engage a prospective customer blindly. Know which page the visitor initiated a chat for context.&nbsp;<\/h2>\n\n\n\n<p>In addition to event tracking in Google Analytics, Webchat\u2019s new functionality allows businesses to find out the page on their website that a visitor initiated a chat; <a href=\"https:\/\/birdeye.com\/messaging\/\">directly from Birdeye&#8217;s Messaging Inbox<\/a>. This provides context for responders and helps them understand what web page the visitor was looking at before initiating a chat.&nbsp;<br><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img decoding=\"async\" width=\"1024\" height=\"352\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_3-1024x352.png\" alt=\"\" class=\"wp-image-29491\" srcset=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_3-1024x352.png 1024w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_3-300x103.png 300w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_3-768x264.png 768w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_3-1536x527.png 1536w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_3-2048x703.png 2048w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_3-810x278.png 810w, https:\/\/birdeye.com\/blog\/wp-content\/uploads\/Event_Tracking_Webchat_ContentImage_3-1140x391.png 1140w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-start-tracking-webchat-events-today\">Start tracking WebChat events today!<\/h2>\n\n\n\n<p>Birdeye Webchat event tracking enables businesses to make data-driven based on visitor interactions through an easy-to-use integration with Google Analytics. Ready to get started or want any more information? Reach out to <a href=\"mailto:support@birdeye.com\">support@birdeye.com<\/a> today and one of our helpful staff will be happy to answer any of your questions.&nbsp;<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><a href=\"https:\/\/birdeye.com\/resources\/guides\/5-ways-to-creatively-use-chatbots-to-market-your-business\/\"><img decoding=\"async\" src=\"https:\/\/birdeye.com\/blog\/wp-content\/uploads\/5-ways-to-creatively-use-chatbot-to-market-your-business.png\" data-clicktag=\"regular_chatbotguide_29440_banner\" alt=\"\" class=\"wp-image-29440\"><\/a><\/figure>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Birdeye Webchat is a powerful tool that allows businesses to engage with site visitors in real-time and convert them into leads\u2013not to mention improving existing customer satisfaction.&nbsp; Today, Birdeye is proud to announce the next evolution for Webchat, an integration with Google Analytics that allows businesses to understand: How website visitors use the Webchat on [&hellip;]<\/p>\n","protected":false},"author":5,"featured_media":29492,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[8568],"tags":[],"class_list":["post-29487","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-webchat"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.5 (Yoast SEO v26.5) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introducing event tracking with Webchat | Birdeye<\/title>\n<meta name=\"description\" content=\"Birdeye Webchat event tracking lets businesses make data-driven based interactions using integration with Google Analytics. \u2713 Learn today.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" 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